Sussex Pond Doctor Ltd Reviews 

235
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being professional, efficient, and extremely careful when handling fish and wildlife during complete pond transformations. Many people note that the staff deliver exceptional service, always working exceptionally hard to clean, reline, and restore old garden features to a truly beautiful standard. Some reviewers were happy with the remarkably clear communication and regular photo updates provided throughout the duration of the project. Clients also deeply appreciate the exceptionally useful expert advice given for ongoing garden maintenance and future care to keep aquatic life healthy.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that teams arrive promptly and... See more

Staff

Clients share positive opinions on staff, highlighting their hard work, extensive knowledge, and friendly... See more

Product

Reviewers express delight and satisfaction regarding the product and pond transformation. Consumers... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the work performed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Job. Communication was very good and Doug very helpful with arrangements. Russell came to our house and did an excellent and thorough job sorting out our pond and plants. Plants were trimmed ba... See more

Rated 5 out of 5 stars

The contractors were very clean and efficient and helpful. They made a great job of making over our little pond installing a new lining with a fountain, waterfall and lights. It was a lot more invol... See more

Rated 5 out of 5 stars

What a transformation. 26 years ago I put in a couple of ponds myself. They were OK but one leaked and both were showing signs of age. Doug gave me some options about how he would transform th... See more

Rated 5 out of 5 stars

Doug and Russell have done a fantastic job. We’ve had a significant remodel of the pond, deeper, wider, with new liner, new rocks to the edge, and a new waterfall. You’re never quite sure if you’re d... See more


Company details

  1. Pond Contractor
  2. Gardener
  3. Landscaping Service
  4. Pond Fish Supplier
  5. Pond Supply Store

Written by the company

Sussex Pond Doctor Ltd is a small, award winning, family-run business, with over 20 years’ experience in pond cleaning, maintenance and construction. Covering Sussex, Surrey and Hampshire for both residential and commercial.


Contact info

5.0

Excellent

TrustScore 5 out of 5

235 reviews

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No recent history of asking for reviews

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5.0

All reviews

(235)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what we wanted

Craig and Russell did a great job clearing out our pond
and removing part of our wall.Landscaped the area and now looks good with some planting.Removed all the fish ,some fifty plus with only one casualty and reponded.
Both very helpful +Doug and polite.Good job cleaning up each day and left the place tidy and safe.Plus arrived the day which was arranged some weeks before.
Would highly recommend .
Thanks for your work
John and Jane

April 14, 2022
Unprompted review
Sussex Pond Doctor Ltd logo

Reply from Sussex Pond Doctor Ltd

It was our pleasure - thank you for the review :)

Rated 5 out of 5 stars

A small pond.

A small pond.
I am thrilled with the work carried out on my pond. It hadn’t been cleaned for many a year. The fish are now swimming around this huge area and seem happy! Great working team and everything all left as it was. Throughly recommend.
Sue

April 13, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Ah thank you for the review :)

Rated 5 out of 5 stars

Great service - highly recommended

Doug and his team came to clear bull rushes from our large pond. They were polite, efficient and knowledgable. A great service provided and we will be using them again for on-going maintenance of our pond.

April 8, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Jon - look forward to seeing you again in due course!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Speedy response to queries, with helpful and informative advice. On site, the team were organised, well prepared and friendly. Doug discussed options from the outset, and communicated fully on any suggestions or changes required. Thoroughly recommend.

April 2, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much for the review :)

Rated 5 out of 5 stars

Brilliant

Brilliant, hard working and very honest guys. Very happy to have found someone so reliable and professional.

March 27, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Sara - we will see you again soon!

Rated 5 out of 5 stars

We ere very impressed with the…

We were very impressed with the reconstruction of the garden pond. The work was carried with care & attention to detail & the garden was left extremely clean & tidy. Great job.

March 14, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Very kind, thank you Susan :)

Rated 5 out of 5 stars

Doug was brilliant

Doug was brilliant; really friendly and professional and gave us lots of advice on how to keep our pond healthy.

March 9, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Matt, was a pleasure.

Rated 5 out of 5 stars

Nice clear ponds

Lovely to have two garden ponds cleaned out after 15 years. Friendly guys, quick, tidy and a good job done. Looking forward to seeing the plant life regrow after a good cutback. Water nice and clear so we can see the fish and loads of frogs.

March 3, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you for leaving a review! :)

Rated 5 out of 5 stars

Doug had a great customer service

Doug changed his appointments as our pond had a leak and he got it done in the 2days before we go away. He put a pond liner in and replaced the top stones around it. He also took out our waterfall and put it back again and he tested it. All together it was a good job and Doug and Craig were very friendly and had a lot of experience and we got great customer service.

March 2, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you - it was a pleasure :)

Rated 5 out of 5 stars

Royal Pavilion reflecting pond clean

Doug and his team recently undertook a full clean of the reflecting pond at the Royal Pavilion, which had become overgrown. They were incredibly considerate of the historic nature of the structure and surrounding environment and the works were carried out to a very high standard. Doug and his team were professional, diligent and friendly throughout the whole process, from planning to delivery. We're very pleased with the results and they even kindly offered to re-locate some of the many lilies to another pond to improve its longevity. The pond is now a reflecting pond again!

February 14, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you for the lovely review - we are looking forward to working with you again soon!

Rated 4 out of 5 stars

I can thoroughly recommend SPD

I can thoroughly recommend SPD. The fibreglassing of our pond looks and performs well and Doug and Craig came on the days stated. They lost a point as the sludge was put in our green bin which was so heavy it could not be moved easily and the council refused to take it. The cost was rather high but I am hoping you get what you pay for.

December 21, 2021
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Hi Kevin - thank you for your feedback. Really sorry to hear you had issues with your green waste collection! Unfortunately we were not aware of any issues until we saw this review. But for the benefit of others reading, we contacted Kevin straight away to offer to take any pond plants he was having issues with. 100% customer satisfaction is always our top priority! :)

Rated 5 out of 5 stars

Confirmation of quality workmanship From SussexPondDoctor

The Sussex Pond Doctor team are both professional and approachable in their work .Their work is meticulous and of a high standard .I was very happy with the work they did completely relining my fish pond and replacing the York Stone surround.I would be very happy to recommend their services.

December 13, 2021
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much Annie :)

Rated 5 out of 5 stars

A good experience

I had the Pond Doctor come to sort out a problem with my pond which involved emptying, rehousing fish and cleaning the equipment. It was a very rainy day and the work was completed efficiently and courteously. I was also provided with useful advice.

December 7, 2021
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Clive :)

Rated 5 out of 5 stars

Excellent work

Excellent work, totally revamping a small pond and installing a uv filter. Tidy and efficient. A job well done. Thank you.

November 29, 2021
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Colin ;)

Rated 5 out of 5 stars

Fantastic job!

Ours is a difficult garden to access and navigate and yet Doug and Bob, carrying all their industrial pond cleaning equipment, made it look easy. The fish and newts were all carefully transferred to a holding tank where they swam around happily while Doug and Bob completely drained, cleared, and thoroughly cleaned out all silt and debris from the 20-year-old pond. As the pond was refilling, the fish and plants were reintroduced. Fantastic job! Highly recommended.

November 24, 2021
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Very welcome Lita :)

Rated 5 out of 5 stars

Couldn't be happier with our service

Couldn't be happier with our service. Had to wait a little while due to the company being very busy at this time but it was well worth the wait. Doug has been so helpful with, not only cleaning out pond, but providing us with loads of information on how to maintain the pond.

November 13, 2021
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Lisa, you are very welcome :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Doug and his team worked tirelessly to produce a lovely pond for me. All tidied up at the end, earth spoil removed efficiently, electrics signed off, and pump working well.
Very happy with the result. I recommend

November 6, 2021
Unprompted review
Sussex Pond Doctor Ltd logo

Reply from Sussex Pond Doctor Ltd

Thank you so much - it was a pleasure!

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