Beautiful piece of furniture (garden table), very solid and exactly as pictured and described. Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional, helpful and friendly couldn’t do enough to make sure we were satisfied. Furniture top quality beautifully made by skilful workmen and built to last for many years. Delighted with... See more
Company replied
I love the quality and shape of the Aster Adirondack chairs and the extra money for the Teak was worth every penny - beautiful timber and really nicely made. Stainless steel fittings with a lovely s... See more
Company replied
Have just brought the Arlo Sofa set, it's excellent the online images are a genuine representation of the furniture. Delivery info / instructions were very clear and assembly was very easy. I'm very... See more
Company replied
Company details
Written by the company
We are a UK based supplier of sustainably and ethically sourced furniture. We pride ourselves in selling furniture that doesn't impact the earth where possible whilst supporting communities along the way.
Sustainable Furniture Reviews
Written by the company
- 24/7 Support
- We aim to always reply to your customer enquiries ASAP with a helpful answer that will actually resolve your questions.
- Free Delivery
- Almost all of our items are open to free delivery excluding a few of our bigger items where a contribution is asked to cover the costs.
Contact info
Goonvean Industrial Estate, PL26 7QF, St Austell, United Kingdom
- 01726 884123
- info@sustainable-furniture.co.uk
- sustainable-furniture.co.uk
4.4
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If only the hardwood parasol had a securing tie...
If the hardwood parasol had a simple tie to secure the parasol when folded down I would have given it full marks. Bearing in mind this is a premium product it really ought to have come with a securing tie.
June 10, 2026
Reply from Sustainable Furniture
Thank you for your review and feedback.
We're pleased to hear that you were happy with the parasol overall, although we're sorry to learn that the lack of a securing tie affected your experience.
Customer feedback such as yours is valuable and helps us review potential improvements with our suppliers.
Thank you again for taking the time to share your thoughts, and we hope you continue to enjoy your parasol.
Excellent quality garden furniture
Very professional, helpful and friendly couldn’t do enough to make sure we were satisfied. Furniture top quality beautifully made by skilful workmen and built to last for many years. Delighted with our experience would highly recommend and will certainly buy from them again. Especially comfortable a pleasure to sit on.
June 9, 2026
Unprompted review
Reply from Sustainable Furniture
Thank you for your wonderful review.
We're delighted to hear that you are so pleased with your furniture and the service you received. Your kind words about the quality, comfort and craftsmanship mean a great deal to us.
Thank you for your recommendation.
Payment headache
Was looking for sustainable products, but got a headache instead. Payment went through with my bank but Sustainable Furniture are insisting they didn't receive it and telling me to place a new order. Now having to deal with the fraud team at my bank. Very disappointed as I would have liked to find a sustainable seller I could trust.
Update: Almost a month later after going through the dispute process they confirmed they did in fact receive the funds and will return it. Despite the payment being made on their website, it was apparently an "unusual" method.
June 5, 2026
Unprompted review
Reply from Sustainable Furniture
Thank you for your review.
We're sorry to hear about your experience and understand how frustrating payment issues can be.
To clarify, we did not receive the payment into our account. When you contacted us, we immediately investigated the transaction and confirmed that we had not received any funds. To prevent any possibility of you being charged twice, we cancelled the pending transaction from our side and advised that a new order would be required if you wished to proceed.
As the payment never settled into our account, we were unfortunately unable to fulfil the order or issue a refund ourselves. Any funds showing as pending or cleared on your banking app would need to be traced by your card provider or bank, which is why we recommended contacting them for assistance.
We appreciate that this situation was disappointing and apologise for the inconvenience caused. However, at no point did we receive your payment, and we took immediate action to ensure the transaction was cancelled on our side as soon as the issue was identified.
We wish you all the best in resolving the matter with your bank and are sorry that this experience prevented us from serving you as a customer.
Kind Regards,
Sustainable Furniture Team
Non delivery despite several emails and…
Non delivery despite several emails and calls. This company was ill served by DX couriers and I sympathise with their plight. We were drawn to this business due to their sustainable ethos, unfortunately we were disapointed by the logistics of their courier, who also failed to reply to customer service queries about the delays. Good staff at Sustainable Furniture eventual realised that DX were never going to deliver. I received an apology and full refund. A shame all round.
April 28, 2026
Reply from Sustainable Furniture
Thank you for taking the time to leave a review.
Firstly, we would like to sincerely apologise for your order not reaching you. We completely understand your disappointment and share your frustration with the outcome.
Unfortunately, on this occasion, the shipment was lost within the DX courier network. To try and resolve the issue, we arranged a replacement and dispatched a second order, which was also subsequently lost in transit. Throughout the process, we remained in regular contact, providing updates as soon as we received information and doing everything we could to achieve a successful delivery.
When it became clear that the courier was unable to fulfil the delivery, we promptly issued a full refund and our apologies. While we accept responsibility for ensuring our customers receive excellent service, we are disappointed that circumstances entirely outside of our control prevented us from completing your order despite our best efforts.
We appreciate your recognition of our team's communication and customer service throughout the process. Situations like this are extremely rare, and we continue to work closely with our delivery partners to minimise the risk of similar issues occurring in future.
Thank you again for your understanding, and we are sorry that your experience did not reflect the level of service we strive to provide.
Kind Regards,
Sustainable Furniture Team
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
I liked the umbrella and it was a good…
I liked the umbrella and it was a good price. Thanks
May 15, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
I order for my company and the…
I order for my company and the experience is very nice. We got the good offers and standard timelines as well. The delivery person Tom was very nice and hard working, he done the great job on time.
May 27, 2026
Unprompted review
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Top class service 5*****
May 26, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent customer service
I had a problem with the engraving option whilst placing an online order. My telephone call was answered quickly and efficiently and followed up by email. Very impressed with service.
May 22, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Lovely Teak table
Great choice of tables only. Ordered large round teak - expensive but absolutely lovely table and stand. Packaged and protected well, delivered on a pallet FOC in a few days. Delivered up my drive by an excellent Palletex driver. Very happy with product and company.
May 15, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Great workmanship and price
May 13, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Great customer service
Great customer service, quantity sustainable furniture
I’m am definitely going to make more orders in the future. Really happy with my garden furniture.
May 19, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Haven't received order yet as only just…
Haven't received order yet as only just placed order...
May 19, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Cynical attempt to get us to accept incorrect order
At the beginning of April we ordered (with some difficulty as there was no cover for the Easter period at all) a 6-8 seater outdoor table without a parasol hole. I expressly asked that this was possible and it was agreed that a table without the hole would be made for us. Apart from waiting until mid May for the order to be delivered, the delivery turned up with the holes and we were told on the doorstep! The idea that nobody would tell us in advance that there had been a huge mistake in their supply to the warehouse BEFORE the delivery was sent out is clearly a cynical attempt to get us to accept the delivery with the holes in both the table top and central lower bar. A mistake that we eventually accept responsibility for and which our carpenter will have to attempt to fashion a circular bung to close up. Or send the table back and have no replacement until the summer is over! Fabulous. Really, this is the worst way to do business. Apart from anything else this makes this company unreliable. So we have a delivery. But not what we were promised. And not what we paid for. Make your own conclusions.
May 15, 2026
Unprompted review
Reply from Sustainable Furniture
We are very sorry to hear that you feel disappointed with your experience, and we completely understand your frustration regarding the parasol hole issue.
When your order was placed, we did agree that the table would be supplied without a parasol hole, and unfortunately, a manufacturing error occurred at source, where the parasol hole was still applied to the table. We fully accept that this was not what was originally agreed.
Your order was placed on a pre-order basis for May delivery, which we fulfilled within the agreed timeframe. Regarding communication over Easter, our team were taking a bank holiday break. We try to answer as many calls as possible whilst out of the office, but this is not always possible, however we do remain contactable via email and respond on the next available working day.
Once we became aware of the issue, we made the decision to still deliver the table so you could see it in person and decide whether you wished to accept it, rather than cancel the delivery at short notice and leave you without a table for the start of the season. We appreciate that you may not agree with that decision, but it was made with the intention of giving you an option rather than further disappointment.
We also offered to arrange a specially manufactured replacement table without the parasol hole on our next shipment; however, we understand you decided against waiting further. To help resolve matters as best we can, we have agreed to send reclaimed teak so your carpenter can create a matching bung for the lower support bar. The tabletop itself is already fitted with a flush wooden insert for the parasol hole, with only the lower support bar remaining visible underneath the table.
We genuinely regret that this situation occurred, as it was never our intention to mislead or inconvenience you. We do appreciate your feedback and will be reviewing how manufacturing changes and customer communications are handled moving forward.
Kind Regards,
Sustainable Furniture Team
Very simple efficient ordering service
May 14, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Fast efficient service
Fast efficient service.
Really pleased with the products, which were easy to assemble and great quality.
May 7, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
We had some trouble with the internet…
We had some trouble with the internet payment.
We repeated the action we then rang through and everything was ok
May 14, 2026
Reply from Sustainable Furniture
We are sorry to hear you had trouble with the payment. Upon checking our system, the payment had expired, which meant the payment couldn't be completed. Regrettably, this could be due to several things, such as the bank authentication process taking too long, the internet signal may have dropped out or simply a glitch with the internet browser.
We are pleased that this was rectified and that you managed to place your order. We are always on the other end of the phone or email to answer any questions or queries.
We will be in touch with your delivery information as soon as your order leaves our warehouse.
Kind Regards,
Sustainable Furniture Team
I love the quality and shape of the…
I love the quality and shape of the Aster Adirondack chairs and the extra money for the Teak was worth every penny - beautiful timber and really nicely made. Stainless steel fittings with a lovely snug fit.
Delivery was fast and we have lovely new chairs that should last a good 50 years.
May 9, 2026
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent customer service
Excellent customer service. Delivery on time as promised and fantastic value for money. Highly rated
May 13, 2026
Unprompted review
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Really impressed with the quality of…
Really impressed with the quality of the pieces
Bought an outdoor dining set and indoor side table.
Both excellent
May 9, 2026
Unprompted review
Reply from Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.