Beautiful piece of furniture (garden table), very solid and exactly as pictured and described. Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them... See more
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Review summary
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Reviews shaping this summary
Very professional, helpful and friendly couldn’t do enough to make sure we were satisfied. Furniture top quality beautifully made by skilful workmen and built to last for many years. Delighted with... See more
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I love the quality and shape of the Aster Adirondack chairs and the extra money for the Teak was worth every penny - beautiful timber and really nicely made. Stainless steel fittings with a lovely s... See more
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Have just brought the Arlo Sofa set, it's excellent the online images are a genuine representation of the furniture. Delivery info / instructions were very clear and assembly was very easy. I'm very... See more
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Company details
Written by the company
We are a UK based supplier of sustainably and ethically sourced furniture. We pride ourselves in selling furniture that doesn't impact the earth where possible whilst supporting communities along the way.
Sustainable Furniture Reviews
Written by the company
- 24/7 Support
- We aim to always reply to your customer enquiries ASAP with a helpful answer that will actually resolve your questions.
- Free Delivery
- Almost all of our items are open to free delivery excluding a few of our bigger items where a contribution is asked to cover the costs.
Contact info
Goonvean Industrial Estate, PL26 7QF, St Austell, United Kingdom
- 01726 884123
- info@sustainable-furniture.co.uk
- sustainable-furniture.co.uk
4.4
Excellent
369 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service & fantastic quality
We recently bought a coffee table and TV stand from these guys - great service and fantastic quality. Colour & finish as depicted on the website, quick delivery and great communication from order to delivery. Would highly recommend!
October 30, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Claire,
Thank you so much for taking the time to write us a review and leave us some feedback. We are absolutely delighted to hear that you're pleased with not only our products, but our service as well.
Please let me know if there's anything else the team here at Sustainable Furniture can do for you.
Thank you again!
Kind regards,
The Sustainable Furniture Team
Absolutely stunning table and chairs.
Received my table first and was so thrilled with it. The quality is amazing.
Had a slight wait for the chairs but was kept fully updated and the sales team were very apologetic despite the fact it was circumstances beyond their control. My chairs arrived yesterday. They are truly stunning and worth every penny.
I will continue to do business with Sustainable Furniture and wish them every success
October 20, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Theresa,
Thank you so much for taking the time to leave your review and for your kind words. We are really pleased to hear that you are happy with your Dining Table and Chairs, as well as the service that you received throughout.
Our apologies for the delayed delivery with your Chairs and thank you for your patience and understanding. We have unfortunately experienced some delays with our incoming shipments which we have done our best to be honest and transparent about. We really appreciate your patience and feedback.
Please let us know if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Poor customer service but great item
Edit. I’ve arrived home from holiday this evening and whilst the delivery of my chair was a nightmare I wish never to be repeated, the chair itself is beautiful, exactly what I expected and worth every penny.
I’ve changed my review to 3/5 in consideration of this.
Very poor service from this company.
Sadly I can’t give this review no
stars which is what this company deserves.
I ordered a chair with mid September delivery on 16th June. Firstly I would like to say there is absolutely no indication on the website that this item was being shipped from abroad. It doesn't seem to mention this on the website and my assumption was it was being handmade in Cornwall. So buyer beware about the sustainability credentials of this company. Sustainability in my book doesn't include moving things on large container ships around the globe.
In mid September I received an email
to advise the shipment (first mention of item coming from overseas) was delayed and would arrive at the end of September to the UK. That someone would be in touch to arrange delivery. Quoted from the email “ Many thanks for your order, the sofa chair (I didn't order a sofa chair) you have ordered would have been showing as a pre-order item at the time for delivery in September. We will be in contact closer to the arrival date to arrange delivery with yourself.”
On 26th September I received an email about the expected arrival that contained this information “We just wanted to get in touch to inform you that due to some delays, the shipment containing your order is now arriving in the UK on the 30th of this month and due to arrive at our warehouse on the 5th of October. The dispatch team are scheduling the deliveries as we speak based on the date that the goods are due to arrive at our warehouse and we will be in touch with a confirmed delivery date next week once the goods have arrived in the UK to be sure of no further delays.”
As they assured me someone would be in contact to arrange delivery I went on holiday safe in the knowledge that something could be arranged for my return. Sadly this was not the case.
On 6th October I received a dispatch note advising that the item would be delivered next day. I immediately emailed to
say don't deliver as I was on holiday and couldn't take delivery.
On Friday 7th the item was delivered to the lobby of my building which is against my lease agreement. Presumably as the delivery person got no response when ringing my bell they thought just leaving it there was acceptable. IT WAS NOT ACCEPTABLE.
I called sustainable furniture to insist on immediate collection of the item as they might as well have left it in the street. The response I received was unsatisfactory to say the least. “We can pick it up
on Monday”. Which wasn't much help to me being a thousand miles away on holiday.
I now have to inconvenience a family member to come to my home after they finish work at 8pm and face an hours journey to do so and move the item which they might not even be able to lift as they are relatively small stature.
Future notes for sustainable furniture. Firstly delivery people can’t just leave massive cardboard boxes in common parts of buildings as they constitute a fire risk and are nearly always against the lease agreement a leaseholder has. Secondly, they haven't actually delivered the item to me so they've not fulfilled their obligation, therefore if its missing when someone turns up later you are still entirely responsible. Equally I don't know what damage might occur to the item between the delivery person leaving it and it actually being delivered to me in person. All of which you should know or at least your delivery company should. I could have told you all this had you bothered to contact me to arrange delivery as you said you would.
Just because you are a small company doesn't absolve you of making sure items customers have paid (a lot of money) for actually end up in their hands, undamaged and on a day that is convenient for them. Every other company I’ve bought from manages this.
October 7, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Jo,
We are sorry that you are disappointed with the service that you experienced with your order, but it is great to hear that you are delighted with the Sofa Chair now that it has arrived. Thank you for adjusting your review to reflect this.
With regards to where our furniture is sourced, if you take a look on our website at our ‘Our Story’ and ‘Sustainability’ pages, you will see this information and also the efforts we are making to being as sustainable as possible. All of our furniture is sustainably sourced and we are always happy to provide further information or certification.
With reference to the delay with delivery of your order, unfortunately we are still experiencing some impacts of Brexit, COVID-19 and haulage delays. This has meant that we are struggling to replenish items as quickly as usual and unfortunately some items have become out of stock. We have therefore introduced a pre-order system whereby the website states when items will be available for delivery and customers can reserve items on our next shipments.
Your order was placed as a pre-order and unfortunately, we experienced a delay with our shipment which was out of our control. We advised you of the delay as soon as we learnt of this ourselves and dispatched your order as quickly as possible once it arrived with us. If we had known you would be away at any point, we would have been more than happy to delay delivery until your return however we simply did not know and therefore dispatched your order as quickly as possible, to avoid any further delays. We are always on the end of the phone if you have any questions regarding delivery requests or restrictions and are always happy to accommodate.
We are sorry that the courier delivered to a location that was not acceptable; we will of course take your comments forward. We were not made aware of any restrictions for delivery, and we are sorry for any inconvenience caused. Unfortunately, being based in Cornwall, we are reliant on couriers to deliver our furniture and we cannot instruct them to turn around and collect items the same day; this is unfortunately not possible. We therefore organised a collection for the earliest possible day (the next working day), and you would not have been liable for the furniture as we understand that this was not in your control. We are sorry for the inconvenience caused to you and your family member.
We are pleased that the item has arrived safely now and that you are pleased with it. Our apologies again for the issues with delivery, we do our best and it is very rare that we experience issues with our courier however unfortunately these things do happen on occasion.
Please let us know if we can help with anything further. Thank you.
Kind regards,
The Sustainable Furniture Team
Terrible service and product even worse.
Before ordering a sofa I checked to see it was going to be delivered as per website "within 3-5 working days" and I was told yes. We needed the new sofa for a family gathering. I ordered and rang again to say I needed it no later than working day 8. Eventually recieved an email telling me delivery on working day 8 (outside their 3-5 day promise).
On day 8 I rang to check on delivery time and was told by 3pm. At 3pm still no sofa, I rang again to be told the driver had covid !! What nonsense. It was finally delivered working day 10 (after the family event). The sofa quality was awful, I cannot describe how bad it was. We paid £1400 and this sofa looked like a cheap garden furniture sofa at £300.
We called to have it shipped back.
Eventually more than 1 month after ordering my credit card was finally refunded.
Terrible company to deal with.
August 23, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Johanna,
We are sorry that you are disappointed with your furniture, as well as the service that you received. This is not the standard that we pride ourselves on and we are sorry that you have been left feeling disappointed; this is not our intention at all.
We are sorry for the delay with the dispatch of your order and that the courier then let you down further by not delivering as requested and delaying the delivery. Being based in Cornwall, we do rely on couriers to deliver our furniture and it is frustrating when they let our customers down.
It is very frustrating that your order then arrived in poor condition, and we are sorry for this. Whilst we of course have quality checks in place, it seems that your order was missed on this occasion, and we are sorry. We would love to be able to check every single order however, during periods of high volumes, this is simply not feasible.
This is not the standard that we pride ourselves on and we were of course on hand to get this resolved for you. We would have been happy to swap the Sofa for one of our usual quality however you requested that we collect the item for a refund. This was arranged right away for you and your full refund was processed within two weeks.
We did our best to rectify the issue and offer solutions and we are sorry that you are disappointed. Please let us know if we can help with anything further. Thank you.
Kind regards,
The Sustainable Furniture Team
Lovely furniture outstanding customer care…
I ordered four stackable teak garden chairs costing £600.
On arrival, one of the chairs was very badly damaged (most likely in transit), and the courier was most unhelpful and unprofessional.
I called the company straight away and spoke to Rachel, who immediately apologised and promised to send a replacement chair. She also asked me to email photographs of the damage and explain what had occurred with the courier. I did this, and was then contacted by Claire who promptly arrange delivery of the new chair and collection of the broken chair.
I now have all four chairs and am delighted with them. The furniture is beautiful, well made and feels solid. I would definitely buy from this company again.
Thank you Claire and Rachel, you’re a real asset to the company and your help was much appreciated.
August 25, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Joanna,
Thank you so much for taking the time to leave your review.
Our apologies that one of your chairs was damaged in transit and for the issues experienced with the courier. Your experience and comments have been taken forward.
We are pleased that we were able to resolve this quickly and efficiently for you. Thank you for your patience and understanding with this.
It is great to hear that you are happy with your furniture and the service that you received throughout. We will pass on your comments.
Please let us know if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Great service, beautiful product
Great service, and the artefact was just so amazing. Better than I expected! I ordered a large teak root ball as an ornament for the garden and it is stunning. Very happy, good value for money, delivered very quickly, fast and helpful response to my query when I asked how to care for the item… Nothing but good vibes from these guys.
August 5, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Adam,
Thank you for taking the time to leave your review. We are so pleased to hear that you are thrilled with your stunning Teak Root Ball. We hope that you are enjoying this beautiful item in your home. Thank you also for your comments regarding the service that you received, we will ensure that this is passed on to the team.
Please don't hesitate to get in touch if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Great furniture wouldn’t buy from…
Great furniture wouldn’t buy from anyone else
August 3, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Antony,
Thank you so much for taking the time to leave your review. We are really pleased to hear that you are happy with your furniture.
Please let us know if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Amazing service
Amazing service, products delivered in good time, products also of the highest quality!
August 2, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Dean,
Thank you very much for your review. We are so pleased to hear that you are thrilled with your experience with us and the service that you received. Your feedback will be passed on.
Please don't hesitate to get in touch with us if we can help with anything further in the future. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Excellent service - 5 stars
Received our new dining table and outdoor furniture very promptly. The staff went above and beyond to help us choose the appropriate furniture for our home and lifestyle. Staff were friendly and happy. Would recommend and use again. Thank you!
July 31, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Laura,
Thank you very much for your lovely review. We are so pleased to hear that you are thrilled with your furniture, experience with us and the service that you received. Your feedback will be passed on.
Please don't hesitate to get in touch with us if we can help with anything further in the future. Thank you very much.
Kind regards,
The Sustainable Furniture Team
The most wonderful garden furniture
The most wonderful garden furniture, and reclaimed teak table.
Delivery was quick, and efficient, lovely delivery drivers and great service.
July 30, 2022
Unprompted review
Reply from Sustainable Furniture
Good afternoon,
Thank you for your review. We are thrilled to hear that you are happy with your stunning furniture and the service that we provided throughout.
Please don't hesitate to get in touch if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Very happy!
I'm delighted with my new patio table and chairs, bench and coffee table from Sustainable Furniture. The team was friendly and helpful with the whole process and the furniture itself looks amazing!
July 30, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Catherine,
Thank you for taking the time to leave your review. We are so pleased to hear that you are happy with your furniture and the service that we have provided.
Please don't hesitate to get in touch if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Very damaged
Very damaged picnic bench, and mouldy on arrival. Also, the finish on the materials was poor and the general quality not satisfactory. We accepted a £50 refund but now we've had it for a couple of months I wish I would have just returned it.
July 21, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Aaron,
We are sorry that you are disappointed with your furniture. This is not the standard that we pride ourselves on and we are sorry that you have been left feeling disappointed; this is not our intention at all.
It is very frustrating that your order arrived in poor condition, and we are sorry for this. Whilst we of course have quality checks in place, it seems that your order was missed on this occasion, and we are sorry for this. We would love to be able to check every single order however, during periods of high volumes, this is simply not feasible.
This is not the standard that we pride ourselves on and we were of course on hand to get this resolved for you. We offered discount on your order, which you accepted and we processed this right away. If you would have preferred the Picnic Bench to be swapped this would of course have been an option and we would have been happy to coordinate this, had you let us know that this would have been your preference. Alternatively, we would have collected the furniture for a refund if this was your preference. We do not intend to leave our customers feeling disappointed with their furniture and we do everything we can to prevent this.
We did our best to rectify the issue immediately and as requested. We are sorry that you are disappointed. Please let us know if we can help with anything further. Thank you.
Kind regards,
The Sustainable Furniture Team
Great Company
Ordered a 3m teak table, unfortunately it wasn’t delivered to them so they contacted me to inform me of delay. They offered an alternative upgrade and arranged a prompt delivery of it and it’s lovely quality, well made! Would recommend the company. Customer services were great.
July 4, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Serena,
Thank you so much for taking the time to leave your review. We are really pleased to hear that you are happy with your stunning Teak table and the service that you received.
Our sincere apologies that your initial order was delayed due to a manufacturing error and thank you for your patience and understanding with this. We are so pleased that you accepted our offer of an alternative table and that you are delighted with it.
Please let us know if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Excellent service all round :-)
Its rare to find a company nowadays where you can not only talk to a real person, but receive attentive and personal service.....We purchased a number of commercial umbrellas and heavy bases for our community run outdoor swimming pool and have been delighted by SF.
Brilliant company....thank you :-)
July 2, 2022
Unprompted review
Reply from Sustainable Furniture
Good afternoon,
Thank you for taking the time to leave your review. We are so pleased to hear that you are happy with your furniture and the service that we have provided.
Please don't hesitate to get in touch if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Lovely furniture and excellent customer service.
We ordered teak furniture because it lasts. Our Sustainable furniture was delivered on time. Unfortunately, two of the chairs had been damaged by the delivery company. But not to worry because the customer service I received from Emma was superb. We received the replacement chairs in a few days. I also decided that I wanted the extra large seat cushions instead of the large ones. In my opinion they are a better fit for the Marley chairs. Again, Emma arranged a no quibble exchange within a matter of days. The furniture is lovely and we would not hesitate to use this company again.
June 23, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Julie,
Thank you so much for taking the time to leave your review. We are really pleased to hear that you are happy with your furniture and the service that you received throughout. We will pass on your comments.
Our apologies that two of your chairs were damaged in transit. We are pleased that we were able to resolve this quickly and efficiently for you. Thank you for your patience and understanding with this.
Please let us know if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Excellent Customer Service
I have been very impressed with Sustainable Furniture's professional and responsive Customer service. I bought a garden table and 5 chairs. The furniture looks great and has been much admired!
Unfortunately the initial garden table delivered developed a problem and Sustainable Furniture were quick to identify potential solutions and arrange a replacement, which I'm very happy with and would certainly purchase from the company again.
June 21, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Susan,
Thank you so much for taking the time to leave your review. We are really pleased to hear that you are happy with your Garden Furniture and the service that you received throughout from our team – your comments have been passed on.
Our apologies that your initial table developed a problem and we are pleased that we were able to resolve this quickly and efficiently for you. Thank you for your patience and understanding.
Please let us know if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Im so happy!
I simply can not praise this company and the staff within it enough, the customer service is second to none, a massive thank you to them all. The furniture is amazing quality absolutely stunning! It was personally delivered by a fab 2 man crew all the way from Cornwall, amazing! I am an extremely satisfied customer and I would without hesitation recommend them to anyone. Five star plus!
June 9, 2022
Unprompted review
Reply from Sustainable Furniture
Dear David,
Thank you so much for taking the time to leave your review.
We are so pleased to hear that you are happy with your furniture, as well as the customer service and delivery service that you received - your feedback will be passed on.
Please don't hesitate to get in touch if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Sustainable proved themselves to be…
Sustainable proved themselves to be imaginative, flexible, customer focused - making a bespoke sized version of their curved garden bench for me. Terrific customer focus and service.
May 26, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Christopher,
Thank you very much for your lovely review. We are so pleased to hear that you are thrilled with your experience with us and the service that you received with your order. Your feedback will be passed on.
Please don't hesitate to get in touch with us if we can help with anything further in the future. Thank you very much.
Kind regards,
The Sustainable Furniture Team
We got excellent advice and guidance on…
We got excellent advice and guidance on the various root tables and they spent some real time walking us through the options and trust me there are a lot!
Delivery was a week early and really efficient in placing the table where we wanted it and the quality and look of the table is exceptional!
I can really recommend!
May 26, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Jennifer,
Thank you for taking the time to leave your review. We are so pleased to hear that you are thrilled with your stunning Teak Root Table as well as the service that we provided throughout. We hope that you are enjoying the table in your home.
Don't hesitate to get in touch if we can help with anything further. Thank you very much.
Kind regards,
The Sustainable Furniture Team
Struggle to even give this company 1 Star.
I struggle to even give this company 1 star. Our table and 6 chairs arrived, after several phone calls about delayed delivery, in a dreadful condition, damaged beyond acceptable and very mouldy, despite being assured that they checked items before being sent out. The furniture was sent back and I declined the offer of replacements - I would not recommend this company.
May 14, 2022
Unprompted review
Reply from Sustainable Furniture
Dear Helen,
We are sorry that you are disappointed with your order experience. This is not the service that we like to offer, and we really are sorry that you have been left feeling disappointed; this is not our intention at all.
We dispatched your order within a few days of you placing the order. As we are based in Cornwall, we do rely on couriers to be able to deliver all over the country and unfortunately the delay you experienced with your delivery was out of our control. You contacted us for updates on the delivery and we were on the case right away to get this resolved as quickly as possible for you. It is disappointing that your delivery was delayed but we did our very best to resolve this quickly and to keep you informed.
It is very frustrating that your order arrived in poor condition, and we are sorry for this. Whilst we of course have quality checks in place, it seems that your order was missed on this occasion, and we are sorry for this. We would love to be able to check every single order however, during periods of high volumes, this is simply not feasible.
This is not the standard that we pride ourselves on and we were of course on hand to get this resolved for you. We offered replacements, which you declined, and you opted for us to collect the items free of charge – which we coordinated for a convenient day for you. Your refund was then processed immediately.
It is a shame that you would not recommend us, as we did our best to rectify the issues experienced and dealt with any issues immediately and as requested. This is not the standard that we pride ourselves on and we are sorry that you are disappointed.
Please let us know if we can help with anything further. Thank you.
Kind regards,
The Sustainable Furniture Team
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