Suzitee Reviews 896

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift Shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

896 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customized Handbag

Received a nice size customized handbag for our daughter-in-law. Details and lettering are both vivid and distinct. The bag has a roomy interior and has a nice weight to it. Now, to see how it prevails over time; by its looks, I think it will last quite a while.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Never received a poster that I was charged for

I ordered a poster in December or beginning of January and never received it, after multiple attempts to contact you about this never got it resolved, it was a present for my wife with our grandchildren’s names in hearts, very disappointed with this, I also sent a similar text as this and never got a response

January 5, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Daniel,

We sincerely apologize for the issue with your order.

Our team is currently working closely with the relevant department to review your case and determine the most appropriate solution for you. We truly regret that this situation has occurred and want to assure you that we will take full responsibility for any mistakes on our end.

Once again, we deeply apologize for this matter and sincerely hope for the opportunity to make this right for you.

Rated 5 out of 5 stars

Great experience

Ordering was easy even with personalization. Delivery was super fast. Product was good quality. Would definitely order from this company again!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

My brother passed 6 years ago .

My brother passed 6 years ago this month. My sister in-law has been a real trooper these past years. She recently turned 70 , and when I saw your ad, I just could not help myself. Bought this as a gift. Called her over when it arrived. She absolutely loved it.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

The product was of a very good quality…

The product was of a very good quality and wrapped very well.
Despite the challenges for the shipments due to reasons beyond anybody control, they were able to deliver to my address.
Thank you very much 😊

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

The picture is beautiful

The picture is beautiful and they went above and beyond to make sure I received it on time. I highly recommend and will continue to use them for special occasions.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Well Made, Fast Service

Well made personalized canvas print of couple sitting on the beach. It turned out perfectly. Very fast turnaround and delivery time. Was safely packaged with the “extra protection” for a couple dollars more! Thrilled with the purchase and will buy more products from Suzitee!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

The bag that I bought for my daughter was EXACTLY what I ordered and it is BEAUTIFUL. I couldn't have asked for anything more.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Nana shirt

I really liked my shirt I got from this company. Had alot of good feed back from people. They were very prompt in getting me my order. I highly recommend them.

April 2, 2026
Unprompted review

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