Great location and very helpful staff! Not only one of the best design resellers on the west coast, but also personally making an effort to make transport and setting up easy
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See what reviewers are saying
We got good service from Svenssons regarding booking - but the delivery service from Post Nord should be improved. They delivered the goods in 3 parts on 3 different days giving a long span.
We made an order online and then picked up the things at the shop. Everything went smooth, but I would improve the clients' interface on the website and add an easier way to track your order when you... See more
I had an issue with a piece of furniture I purchased from them and their support in finding a satisfactory solution for me was fantastic. They delivered the new one incredibly quickly, and did not rus... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Home Improvement Store
- Lighting Store
- Outdoor Furniture Store
Written by the company
Svenssons är möbelaffären för dig som gillar heminredning och design. Köp möbler från mer än 400 kända formgivare och möbeltillverkare från över 200 kända varumärken. Handla online här på vår webbplats, via vår telefonförsäljning och kundtjänst
Contact info
Jönköpingsvägen 4, 36344, Lammhult, Sweden
- 0472-48700
- kundservice@svenssons.se
- svenssons.se
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was the service of the staff working…
It was the service of the staff working in the Sergeltorg store
September 15, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor customer service
1) Invoices are wrong
2) Delivery doesn't work as agreed
3) It is almost impossible to call customer service
4) Call back system doesn't work
October 4, 2023
Unprompted review
Reply from Svenssons
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied and we would like to make sure that we have done everything we could for you in this situation.
I can see that you have not linked your order number to your review, please feel free to get back to us with this or you can get in touch with our customer service if there is anything more we can do to improve your shopping experience with us this time. You can reach us Mon-Fri by phone or by email at kundservice@svenssons.se.
Have a nice day!
Best regards,
Veronica
Svenssons
Nice product and quick delivery.
August 27, 2023
Very good mat and service
July 26, 2023
Perfect service
June 25, 2023
Wonderful with room for improvement...
The staff is wonderful, the product quality is truly the best, however, there are some inherited issues with delivery, product tracking and proactive communication.
June 4, 2023
Reply from Svenssons
Dear customer, thank you for your feedback.
We sincerely apologize that our delivery and shipping has not been at its best. We unfortunately have had some problem with that lately and I am sorry that it has effected you.
We are currently trying to improve and we thank you for your feedback.
Have a nice day!
Best regards,
Svenssons
Took way too long to deliver the…
Took way too long to deliver the product. The phone line never picked up the calls, emails took ages to be responded to.
May 28, 2023
Reply from Svenssons
Hello, thank you for your review.
We sincerely apologize that we this time has not lived up to the expectations that should be expected. Of course I would also like to apologize for the longer delivery and answering time.
Of course you should be able to expect better and I will contact you to see if there is anything else that we can do for you.
Wishing you a great day!
Kind regards, Svenssons
Rask sending
May 23, 2023
Informative product description
Informative product description, fast shipment, beautiful lamp
May 8, 2023
Never buy from this company
I have not received any confirmation on when to receive my order made on the 19th of May (expected delivery 3-5 workdays). I have contacted your Kundservice 3 times, the last time the answer was that the delivery had gone to a new distributor and from your side you could do nothing more! I have already paid +15000kr got nothing..nor service. Never buy from this fraud company!
PS notice that the answers from the company are pre-made generic answers with no real intention.
May 30, 2023
Unprompted review
Reply from Svenssons
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course not how it is supposed to be and I truly am sorry for this poor experience.
I tried to find your order and unfortunately I can not find any email conversation or your order. Therefor I can not contact you to solve this but I please ask you to contact us again.
Have a nice day!
Best regards,
Svenssons
Bra personal
May 5, 2023
God Service.
May 4, 2023
Service in yours shops is very good but…
Service in yours shops is very good but when I send an email to your customer care it takes ages or is not answered, which I find arrogant especially with your prices
May 4, 2023
Reply from Svenssons
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. It is of course not our intention but I truly understand that it feels that way.
We have had a longer answering time for a while and I apologize that this has effected you as a customer. We are doing everything we can to answer our customers as good and fast as possible and I hope we are able to soon.
Have a nice day!
Best regards, Svenssons
Terrible service, orders not sent, no responses
Terrible service. They promise free shipping over 500kr but charged me 195kr. They promise instant shipping with 3 day delivery but over 7 days after I placed my order, it still hasn’t been sent. Even though it said instant shipping and in stock on the item. Customer service doesn’t respond at all. Never again. I want my money back.
May 19, 2023
Unprompted review
Reply from Svenssons
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your order. Of course you should be able to expect better!
Our shipping fee is free when the order is above 5 000 kr and unfortunately your order was not above that amount. I see however that my colleague Jonathan has helped you and if there is anything else I can do for you, please get back to us.
Have a nice day!
Best regards,
Nordicnest
overall good experience
We made an order online and then picked up the things at the shop. Everything went smooth, but I would improve the clients' interface on the website and add an easier way to track your order when you choose to pick it up at the physical store.
April 20, 2023
I did not get my order yet
I did not get my order yet! I went to your shop in Gbg, Järntorget twice and still nothing. The worst shopping experience.
April 20, 2023
Reply from Svenssons
Dear customer, thank you for your feedback.
We sincerely apologize that this time we did not manage to live up to the expectations regarding your shopping experience. This is of course our main priority that you as a customer feel satisfied and we would like to make sure that we have done everything we could for you in this situation.
I will contact you to make sure you will get your order.
Have a nice day!
Best regards,
Svenssons
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