Highly recommend the blue SVibe! We had an issue with the black SVibe so we contacted the company and told them and they were really great about helping us!

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At SVibe, different feels better. For more than 35 years, we've been creating sexual wellness products for people who want something that feels more personal, more comfortable and a little different from the usual. Long before sexual wellness became a trend, SVibe was already exploring new ways to make pleasure feel more natural and individual. That experience continues to shape everything in the collection today. Innovative technology, thoughtful design and premium materials come together to create products made to feel good, look good and fit naturally. From Snail Tech™ to the rest of the SVibe collection, every detail has a purpose. Quality matters just as much as the experience itself. Every SVibe product comes with a 2-year warranty, giving you extra peace of mind after your purchase. And when a question comes up, getting help should never feel complicated. Our customer support team can be reached at info@svibe.com for questions about an order, a product or anything else you may need help with. SVibe is available across the United States, Canada, the United Kingdom, Australia, New Zealand and many European countries, making the collection accessible to customers in many parts of the world. Whether you're discovering SVibe for the first time or already know the collection, the idea behind the brand remains simple: pleasure should feel personal, products should be made with care, and different should feel better. Different Feels Better. Not just another vibrator. Crafted to make pleasure finally feel personal.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The vibe is great fun for both parties
The vibe is great fun for both parties. We used it two nights in a row and had a wonderful time. I would say that if you’re particularly girthy it may be a tight fit for you. It was verrry tight on my husband and I think he’d prefer a little looser. He still had a great time though!
I purchased the Snail Gizi Lite
I purchased the Snail Gizi Lite, and it was very underwhelming. Firstly delivery is very slow (ironic). The motor was very underwhelming for both ends of the toy. Not worth the money. Has auto-AI reponses before reaching a person. Awful.

Reply from SVibe
Great Customet Service with very fast…
Great Customet Service with very fast answers.
Snail Jovi
Very happy with my Svibe Snail Jovi. It works well on dildos! Very soft, easy to charge and clean. Haven't tried on a male penis.
Great customer service!
I love the customer service!!!
I love how explicit the information is…
I love how explicit the information is on the website about the products. Shipping can take a bit but the products are worth the wait.
Fast shipping on a great toy
ordering was easy....shipped pretty fast...we got the snail curve vibe abd the snail jovi. My wife has orgasmed so powerfully on them both...incredible products
Upgrade your B.O.B
LADIES. DO NOT sleep on this…I’m difficult when it comes to pleasure, and this thing had me seeing Jesus so fast. Upgrade your battery operated boyfriend…you WILL NOT regret it. 😮💨
Underwhelming
For the price of this toy, I was expecting it to be mind-blowing. Sadly, this toy is underwhelming and isn’t going to be my first choice to grab. I have other toys that were much cheaper and do the job better.

Reply from SVibe
The vibrating portion that is for…
The vibrating portion that is for stimulation inside the vagina tends to flap up and get in the way of thrust causing uncomfortable results for my wife. If that portion had a ring to hold it down would be better. I wish I would have got the snail with just the clitoris stimulation.
Terrible Customer Service, Decent Product
Despite incredibly misleading, falsely advertised shipping times on their website, the product did eventually arrive (after over a month of waiting, despite their website claiming it would ship within a week), and the product itself seems high quality.
However, this company has without a doubt the worst customer service I have ever experienced. Their customer service team is actually just an AI chatbot, that is only capable of giving surface-level answers to questions. They will never connect you to an actual human, and they will never actually respond to any request or concern.
I understand AI is a useful tool (I use it everyday), but when it comes to customer service, at some point you need to involve humans, and I honestly felt insulted by this company’s outright refusal to respond via humans when I as a human took time to reach out to them via email multiple times.
You couldn’t deliver to Iceland so…
You couldn’t deliver to Iceland so there isn’t much to talk about.

Reply from SVibe
All three products are absolutely…
All three products are absolutely terrible. I can’t believe people actually enjoy these. The idea that they are trying to use for these seems good, but the materials are crap. The functionality sucks. Do not buy these. I am mad that I wasted my money.

Reply from SVibe
Hits the spot
Based on my wife's reaction using it I would say it was an excellent gift.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.