Fantastic deal on the Grande Alberone Zinfandel and the Aimone. Both wines are top class. Delivery was a little slow, and lacking in updates, but it was worth the wait.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Y... See more
Company replied
Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following d... See more
Company replied
Awesome the Puglian appasimento is punching well above it's weight at a great price, And two complimentary bottles and free delivery was the icing on the cake, Not the first time of using and it cert... See more
Company replied
Company details
Written by the company
An Italian online Wine Shop: great wines, great deals.
Contact info
Italy
- svinando.co.uk
4.1
Great
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent wine at very reasonable…
Excellent wine at very reasonable price. No point in getting upset about delivery process, it always arrives…. Eventually!
May 13, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Unable to ship to uk
May 7, 2025
Reply from Svinando
Dear customer,
We tried to contact you by telephone, but unfortunately we were unable to do so.
For this reason, we have contacted you by e-mail.
We also strive to improve our service on a daily basis and to always achieve your satisfaction.
We hope that you will change your mind about our service.
With kind regards
Customer Service Giordano Wines
Borderline scam
Awful. Placed an order 2 weeks ago. Received two email updates saying ‘your order is ready’ and ‘your order is on track.’ Hilarious as neither is true - no evidence of tracking or the shipment. Total scam, will be cancelling my order.
May 27, 2025
Unprompted review
Reply from Svinando
Dear customer,
Thank you for taking the time to write to us.
We apologise for the inconvenience and unpleasant experience.
We have tried to locate you and process your complaint but could not find you in the system.
Please contact our customer service team on + 44 800 26 06 670 to resolve your issue.
and by e-mail to customer.service@svinando.com !
We hope that you will change your mind about our service.
Yours sincerely
Customer Service Giordano Wines
The wines are always good
The wines are always good, their delivery is prompt and there are great offers!
April 29, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good
Looking forward to sampling this lovely wine finally recieved after a slight mix up on the address
April 28, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine great price
April 28, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Wines great but delivery seemed a bit slow
Wines great but delivery seemed to take a long time. I think I waited almost 3 weeks. However I had not appreciated that they were being sent from Italy so my expectation was probably misplaced.
April 27, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
From ordering to delivery the amount of…
From ordering to delivery the amount of time this took is disgraceful, I now believe the negative reviews I read before , discounting them was my mistake, this was my first order and my last...................
April 25, 2025
Reply from Svinando
Dear Customer,
thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with your order. We understand that timely delivery is crucial, and we regret that we did not meet your expectations on this occasion.
Normally, our delivery process takes up to 10 working days.
Thank you for bringing this to our attention. We mind your business and hope to have the chance to serve you better in the future.
Best regards,
Svinando
Customer Care
Both wines are great value for money.
Both wines are great value for money. I especially liked the Aimone which I tend to favour to my Australian merlot which I've been drinking for far too long!
April 23, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
They delivered 6 bottles of wine left…
They delivered 6 bottles of wine left it on my doorstep while i was away from home for weekend it was a signed but yodel driver just left it and it went missing
April 19, 2025
Reply from Svinando
Hi, we're very sorry for the mishap. We've reported the accident to the transport office, in order to understand how to proceed.
You'll be contacted from the competent department as soon as possible. Best regards!
Superb wine. Highly recommend
Great service with regular updates.
The products I bought were of excellent quality......really enjoying them !
April 22, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Fantastic wine 🍷 at a great price…
Fantastic wine 🍷 at a great price but…….
Sadly the DISPATCH and DELIVERY 🚚 is EXTREMELY SLOW …. 15 days … that’s bad …
Things get to the UK 🇬🇧 quicker from AUSTRALIA 🇦🇺 for heaven’s sake ‼️
April 19, 2025
Reply from Svinando
We're glad that you enjoyed our wine. Delivery abroad takes a little longer because all of our products leave from warehouses in Italy.
We hope the wine is worth the waiting! 🍷️
offers on facebook are convenient
offers on facebook are convenient. wines are better than what i usually get from supermarkets
April 16, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Took a while for the shipment to reach…
Took a while for the shipment to reach me...
However, the wine is nice quality and the price was good value...
Could I suggest you give a bit more guidance on the taste/style of these wines.
April 19, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Reply from Svinando
Good morning! We always try to do our best to satisfy our customers. If you have any complain about your latest order, please contact our customer service 0800 2605 664 to let us know. We'll be glad to assist you. Hoping to hear soon from you!
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
As advertised
April 14, 2025
Reply from Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Extremely good and satisfying
Both types of wine are beautiful easy to drink no hardness in the wine very tasty!!
April 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.