Svinando Reviews 

975
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers consistently had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian wines available at very competitive prices. People also find the website ordering process smooth and appreciate the sturdy, secure packaging used for shipping. Buyers often mention how delightful the products taste and how wonderful it is to discover unique regional varieties. Some reviewers were not happy with the delivery times, noting that international shipments often take several weeks to arrive from Italy. Consumers additionally mentioned occasional communication gaps, unexpected tracking issues, or difficulties with the courier service handling their packages.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Product

People report positive experiences with product, expressing great satisfaction with the wide selection of... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and a fantastic... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Quality

Customers report great satisfaction with the product quality, highlighting top-class, lovely deep-flavoured... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic deal on the Grande Alberone Zinfandel and the Aimone. Both wines are top class. Delivery was a little slow, and lacking in updates, but it was worth the wait.

Company replied

Rated 4 out of 5 stars

I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Y... See more

Company replied

Rated 4 out of 5 stars

Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following d... See more

Company replied

Rated 5 out of 5 stars

Awesome the Puglian appasimento is punching well above it's weight at a great price, And two complimentary bottles and free delivery was the icing on the cake, Not the first time of using and it cert... See more

Company replied


Company details

  1. Wine Store

Written by the company

An Italian online Wine Shop: great wines, great deals.


Contact info

4.1

Great

TrustScore 4 out of 5

975 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(975)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent wine

Excellent wine, fantastic service and all at a great price !!

May 16, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

A smooth red wine.

This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequently placed an order for 6 bottles. The price seemed quite reasonable for a good wine, ordering and delivery was smooth and it was delivered to our door without problem. I'm very pleased with the service given and am enjoying my first glass with my wife on holiday on the Welsh coast.

May 9, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Despite the delivery being longer...the…

Despite the delivery being longer...the first bottle of wine was the best I had drunk in years! Why buy from a supermarket when you can buy from source? A no-brainer!

May 9, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 1 out of 5 stars

Not a good experience

Took 20 days to arrive. Was left outside in the garden (Yodel would not allow delivery to a different address said the supplier had not selected a method which allowed this). My order was for 2022 vintage and I was sent 2024. Not a good experience.

May 9, 2026
Rated 1 out of 5 stars

Strongly not recommended

The delivery took over 2 weeks. They delivered 3 bottles I didn't order. After sending pictures of the wrong bottles 'Customer Service' hasn't responded in over a week. I have no other option than asking the Credit Card to block the payment.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

Order not received and non existent customer service

Placed my order on the 17th May, and was advised today that it had been delivered. It has not. Tried to utilise the chat function and keep being dropped with no explanation. Tried the contact us option and the links do not work. Really at a loss now about what to do, other than speak to my Bank to cancel the payment.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Italian wines are now at your doorstep!

There are some Italian wines you just can't get in the UK! But this has changed now! Takes a bit longer to deliver, but it got to me without problems!

May 7, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

The delivery was 2.5 weeks but we…

The delivery was 2.5 weeks but we gathered it would be a while coming from Italy.

The wine is very nice and good value for money.

May 2, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Great value Italian wine

Great value Italian wine. Can't fault the service and easy to check the progress of your order. Just remember that the wine is coming direct from Italy so your order will take several weeks to arrive. Another plus is that there is no import tax to pay. Don't place an order if you require the wine in a hurry or for a specific date.

April 30, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 4 out of 5 stars

Love your Italian wine

Love your Italian wine, haven’t had a bottle yet that we didn’t enjoy..

April 22, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 4 out of 5 stars

Great wine, slow delivery

Great wine! Good price However, delivery was way too slow. I had to wait two weeks. The only criticism I have. Speed up your delivery times and I shall order again.

April 20, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 4 out of 5 stars

The wine was superb but it took 2 weeks…

The wine was superb but it took 2 weeks to arrive, from a UK address on the other side of London, a distnace even I, a 70 year old, could cycle in an afternoon

April 18, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look