Smooth Vehicle Shipping & Cargo Reviews 

135
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, noting that agents are extremely helpful, polite, and communicative throughout the process. People frequently praise the exceptional customer service and professional support when receiving quotes and arranging transport. Many individuals emphasized how smooth and reassuring the overall arrangement felt from start to finish. Some reviewers were not happy with unexpected price increases occurring after they paid their initial deposits, alongside delivery delays. Consumers also mentioned frustrating communication breakdowns and difficulties reaching support by phone when issues arose. Others felt that estimates differed from final costs and expressed dissatisfaction with how financial discrepancies were handled.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting prompt communication, competitive quotes, and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt and helpful support... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising timely arrivals,... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers praised competitive rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very prompt obtaining quote. Although we did not use their services because our situation changed such that we did not need to ship our vehicle, very thorough and informative.

Company replied

Rated 3 out of 5 stars

I am just getting a quote and not ready to book yet but my rep,jack Anderson is very attentive so far and helpful. I haven't scheduled so I'll come back after I do and update my review of the move its... See more

Rated 5 out of 5 stars

The Agent that quoted me, Mr.Elton, was incredibly gracious while the final decision was being made. Unfortunately, the place where we purchased the Cullinan said they would bring it back to our ne... See more

Rated 5 out of 5 stars

I was looking to ship my car from Southern California to Oregon. Bryan Smith was one of the first people to get me a quote. At first I was unsure if it would be possible because my car didn’t run and... See more


Company details

  1. Transportation Service
  2. also in
  3. Freight Forwarding Service
  4. Vehicle Shipping Agent

Written by the company

At Smooth Vehicle Shipping & Cargo, we provide reliable and efficient auto transport and cargo services across the USA. With years of experience, we ensure your vehicle or cargo arrives safely and on time. What sets us apart is our personalized approach, attention to detail, and commitment to transparency. Our fleet of well-maintained trucks and expert drivers handle each shipment with care. We prioritize clear communication, competitive pricing, and customer satisfaction, making your transport experience seamless from start to finish.


Contact info

4.0

Great

TrustScore 4 out of 5

135 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(135)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very prompt obtaining quote

Very prompt obtaining quote. Although we did not use their services because our situation changed such that we did not need to ship our vehicle, very thorough and informative.

December 5, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you for your kind review! We’re glad we could provide a prompt, thorough, and informative quote. While we didn’t get the opportunity to assist with your shipment this time, we truly appreciate your consideration and would be happy to help in the future should your needs change.

Rated 5 out of 5 stars

I had a great experience with Smooth…

I had a great experience with Smooth Vehicle Shipping and Cargo Ltd 🚗✨. Davin was very professional, friendly, and always responsive. My 2025 Chevrolet was shipped safely and delivered in a short period of time. The whole process was smooth and stress-free. Highly recommend! 👍😊

December 12, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much for your kind words and recommendation! We’re thrilled to hear you had a smooth and stress-free experience with Smooth Vehicle Shipping and Cargo Ltd. Davin truly appreciates your feedback, and we’re glad your 2025 Chevrolet arrived safely and on time. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Good job

Good job! Thank you!

December 11, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thankyou for your review.

Rated 5 out of 5 stars

Helpful

Jack Anderson helped me out a lot, super kind and made everything easy, I recommend him!

December 5, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much for taking the time to share your feedback with us. We are delighted to hear that Jack Anderson was able to assist you so effectively. Jack is dedicated to providing exceptional service, and it’s wonderful to know that his kindness, professionalism, and ability to simplify the process made such a positive impression.

Rated 5 out of 5 stars

Jason was very polite

Jason was very polite, helpful, knowledgeable, thorough, and friendly. I will definitely use your services in the future.

December 9, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words about Jason. Our team takes great pride in providing service that is not only knowledgeable and thorough, but also warm, friendly, and respectful, and it is wonderful to hear that Jason exemplified these qualities throughout your interaction.
We are delighted to know that his professionalism and helpfulness made a positive impact on your experience. Feedback like yours reinforces our commitment to delivering exceptional service to every client, every time.

Rated 5 out of 5 stars

Great customer service from Samson

Great customer service from Samson. I called about an issue and he was able to help and explain everything correctly.

December 5, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much for your kind words! We're thrilled to hear that Samson was able to assist you and clearly explain everything. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great company

Great company, Michael Smith has done a good job and everything was smooth and good as my dad were saying. Will definetly work with them again!

November 26, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

🤩 Thank you so much for taking the time to share this wonderful feedback! 😍 We’re truly grateful for your kind words. It’s great to hear that you and your dad had such a smooth and positive experience with our company. Michael Smith will be thrilled to know that his hard work and dedication made a meaningful impression. We always strive to provide reliable, professional service, and it’s rewarding to know we met your expectations. We look forward to the opportunity to work with you again in the future—thank you for choosing us!⭐ ⭐ ⭐ ⭐ ⭐

Rated 5 out of 5 stars

Great service

Great service Michael Smith

November 2, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We truly appreciate your review. We’re delighted that Michael delivered the great service you expected.”

Rated 5 out of 5 stars

Shipping a slingshot …

Micheal was proficient n after bad phone reception got load booked quickly. Couple small hiccups but was addressed n showed True professionalism.

November 11, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We’re glad to hear that the booking process went smoothly and that any small hiccups were handled promptly. We truly appreciate your recognition of our team’s professionalism and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Excellent service and great communication!

I had a great experience working with this company. Everything went smoothly, and communication was clear and professional throughout the process. Special thanks to Michael for his outstanding support — he was very helpful and responsive. Highly recommend!

November 6, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you for your trust in Smooth Vehicle Shipping & Cargo. We look forward to serving you again.

Rated 4 out of 5 stars

Timely pickup and Delivery

Timely pickup and Delivery. Knowledgeable staff. Delivered Damaged free.

November 6, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We really appreciate your feedback! It’s wonderful to know our team met your expectations with timely and damage-free delivery. Thanks for choosing us!

Rated 5 out of 5 stars

I have not shipped anything yet

I have not shipped anything yet, however when I do I will contact Christina. She was very kind and helpful. So far my experience has been very good.

November 4, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you for your review! We’re happy to hear you had a good experience and look forward to helping you with your shipment soon.

Rated 5 out of 5 stars

Michael Smith was very polite and…

Michael Smith was very polite and pleasant on the phone. He provided me with the info needed according to my inquiries.

October 31, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We’re delighted to hear that Michael provided you with the information you needed and made your experience a pleasant one.

Rated 5 out of 5 stars

I highly recommendSmooth Vehicle Shipping Delivered on Time and Stress-Free smooth vehicle and…

I highly recommend smooth vehicle and would like to work again. Shawn Murphy reached me out to transport my car. It is set to be picked up on Friday 10/24/25 and my car got delivered on 10/26/25 Sunday. From Ohio to New york. Smooth vehicle shipping is great. Shawn keep me updated at every step of my shippment.

October 24, 2025
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much Ahmed for your wonderful feedback! We’re thrilled to hear that your experience with Smooth Vehicle Shipping and Shawn was seamless from start to finish. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Sales rep was totally informative and…

Sales rep was totally informative and knowledgeable his name was Darin

October 28, 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We appreciate your support and look forward to assisting you again in the future!

Rated 1 out of 5 stars

The company has gone silent

The company has gone silent; not responding to phone calls, emails nor text messages. Down payment was paid to them, assume they took the money and ran.

There is only one number to call. The website claims 24/7 support- but no one responds.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a worst

This company is the worst. I've been waiting since June for them to ship my car, and they still don't have a clear answer. I paid the deposit back in June, and they keep giving me lies. It's a terrible company.

September 19, 2025
Unprompted review

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