Swadlincote Windows Reviews 583

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency from initial contact to final installation. Many people appreciate the helpful and polite staff, including those in the showroom, the assessors, and especially the installation teams, who are often described as friendly, tidy, and highly skilled. The quality of the products, such as windows and doors, is frequently mentioned as being very high, operating smoothly and looking great, and customers are pleased with the competitive pricing. Reviewers also commend the company's aftercare, noting that issues are resolved swiftly and to their complete satisfaction. The overall process, from measurement to fitting, is described as professional and easy, with many expressing their intent to use the company again and recommend it to others.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Product

Reviewers highlight positive aspects of product. Customers are very happy with the quality of the doors and... See more

Quality

Users describe positive interactions with quality. Customers are very happy with the quality of the doors and... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looking to get new windows fitted for a while now, had several companies round to give quotes, all started high before offering at a much reduced rate. Decided to give Swadlincote windows a... See more

Company replied

Rated 5 out of 5 stars

From the initial visit to measure up, and discuss our requirements, the company listened, offered suggestions and promptly emailed a quote. Installation was slightly quicker than originally expected -... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. 4 year old front door latch mech developed a fault. We only contacted via email late at night and they responded the next morning and sent a service engineer out to tak... See more

Company replied

Rated 5 out of 5 stars

From our initial visit to the showroom to the day of fitting, the whole process was professional and easy. The ladies in the showroom were very helpful. Andy did the measurements and was very thorou... See more


Company details

  1. Window Installation Service
  2. Aluminum Window Manufacturer
  3. Conservatory Specialist
  4. Door Shop
  5. Garage Door Supplier
  6. PVC Windows Supplier

Written by the company

We are one of Derbyshire's largest independent manufacturers and installers of double-glazed windows, doors, and conservatories. We produce a superior quality product and compliment this with excellent service, expertise, craftsmanship, and experience. From first contact to completion every step of the process is dealt with professionally by one of our team. Using the latest manufacturing techniques and technologies, we can supply windows, doors, and conservatories of a quality that will please the most discerning. It’s by ensuring that these high standards are maintained that we continue to receive recognition from new and old customers alike – by delivering a service that is second to none. Our services include Windows including Casement, Flush Casement, Residence 7, Residence 9, Aluminium, Tilt & Turn, Secondary Glazing, and Sliding Sash. Doors including UPVC, Composite, Aluminium, engineered Timber, Bifold Doors, Patio Doors, French Doors, Sliding Doors, Replica Timber Doors, and Heritage Style. Conservatories, Conservatory Bases, Orangeries, Fascia, Soffits, Guttering, Verandas, Commercial Buildings, and Lantern roofs. Garage doors including Hormann, Aluroll, Sectional, Roller, Side Hinged, Up & Over. Juliet balcony, brick cut out, building work, single-story extensions, mock Tudor, Integral blinds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service throughout.

A competitive quote was provided the same day as the survey. The windows, fascia and door were fitted just over a week later. The installers were polite, hard working and completed the job to a very high standard.
Overall we are extremely pleased with Swadlincote Windows.

February 27, 2024
Unprompted review
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Reply from Swadlincote Windows

Good Afternoon Peter,

Thank you for leaving us your great review. We are very happy to hear you are pleased with the work carried out. Should you require anything else, please do not hesitate to get in touch.

Best Wishes
SWC

Rated 5 out of 5 stars

Absolutely first class service from the…

Absolutely first class service from the girls in the office to the fitters who did a fantastic job. We're very happy

February 22, 2024
Unprompted review
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Reply from Swadlincote Windows

Good Afternoon Kerry,


Thank you for your lovely review, we are thrilled that you are pleased with our service.

Many thanks,
Swadlincote Windows

Rated 1 out of 5 stars

Awful Experience

We used Swadlincote windows for what we thought would be a simple warranty transfer, and the whole experience was terrible

Firstly, you have to deal with the rude and abrupt receptionist. After 2 cancelled visits, they turn up at totally the wrong time. After their inspection there is damage to our windows, which we reasonably question, especially as the person visiting tells us exactly how that damage would happen! We then receive threatening emails asking to withdraw our ‘allegations’. We have requested a refund, and they have flatly refused….as the person deciding this is the same person who visited – wow! …… ummm…That sounds fair!. We have no option now but to take legal action, for something that could have been very easily resolved with even average customer service

There are lots of window fitters out there, and my advice, is avoid this lot, as dealing with them has been shocking.

February 23, 2024
Unprompted review
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Reply from Swadlincote Windows

Dear Mr Mint,

Firstly, we would like to take this opportunity to thank you for taking the time to write a review and we appreciate all feedback from our customers. We regret to hear you are dissatisfied with our warranty transfer procedure. It is always our aim and our goal to provide the highest possible standard of service to all of our customers.

In this instance we have been unable to transfer your warranty after our lead service engineer attended the property but this time and labour is chargeable. Our call our charge is £75 which includes the vehicle hire, skilled labour and assessment. We are more than happy to elaborate further on our decision so please feel free to contact us at customercare@swadlincotewindows.com and we will help in any way we can.

Yours sincerely.

Swadlincote Window Company LTD

Rated 5 out of 5 stars

Exceptional service

From our first visit to the showroom to the final cleaning of the installed windows we had nothing but a brilliant service. All our requirements were met by the sales team and then the windows and doors were professionally installed. Thank you to all at Swadlincote Windows

February 20, 2024
Unprompted review
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Reply from Swadlincote Windows

Good Afternoon Kevin,


Thank you for your lovely review, we really appreciate the feedback.

Many thanks,
Swadlincote Windows

Rated 5 out of 5 stars

Highly Recommended

Had a stable door replaced with a nice new UPVC door, as well as a new fascia fitted to a bay window and some gutter maintainence. Received a fantastic service from start to finish and couldn't be happier.

February 19, 2024
Unprompted review
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Reply from Swadlincote Windows

Good morning,

Thank you for 5 stars! We're so pleased you're happy with the work installed.

All the best,
Swadlincote Windows

Rated 5 out of 5 stars

Great service from Swadlincote windows

By far the easiest and most professional company I’ve ever dealt with. All the way from quotes to the finished product. Good price, no hidden costs. Tim came to do a survey Thursday and the windows were fitted by Monday. The men who came to fit the windows were lovely (I think it was Ian and Paul) quick, efficient and left absolutely no mess at all.
We had a very minor scratch on one pane of glass that the team came back to correct less than 48hrs later no hassle.
Thanks all at Swadlincote windows.

February 12, 2024
Unprompted review
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Reply from Swadlincote Windows

Good afternoon Maddie,

Thank you for your lovely review! We really appreciate your kind feedback.

Warm regards,
Swadlincote Windows

Rated 5 out of 5 stars

Excellent coordinated professional…(229253)

Excellent coordinated professional service from start to finish including friendly fitters!

February 19, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi there Keith,

Thank you for your kind review, we're so glad to hear.

All the best,
Swadlincote Windows

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Gave us a competitive quote and completed the work quickly and to a very high standard.
The staff were competent, friendly and professional.
Highly recommended.

February 16, 2024
Unprompted review
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Reply from Swadlincote Windows

Good afternoon Philippa,

Thank you for your lovely review, we really appreciate the feedback.

Many thanks,
Swadlincote Windows

Rated 5 out of 5 stars

Leaking patio doors

We had patio doors fitted by Swadlincote Windows 7 years ago and one had started to leak with the awful rain we have had lately. We rang the company who were very understanding and told us someone would be out as soon as possible. The following day two very pleasant and professional fitters arrived and were able to address the problem promptly and efficiently.They also looked at a problem we had been having with the ease of the doors sliding and were able to remedy the problem. We can’t praise the fitters, Paul and Alan enough. They even cleaned our doors when they had finished. We are very impressed with this after sales service and highly recommend the company

February 15, 2024
Unprompted review
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Reply from Swadlincote Windows

Good afternoon Wendy,

Thank you for your lovely feedback, we're so glad to hear your issues have been resolved and shall let Paul & Alan know your feedback.

All the best,
Swadlincote Windows

Rated 5 out of 5 stars

Reference 229109

Reference 229109
Really happy with the out come of the doors I had fitted did it all in a day with no mess left behind. Would recommend to anyone wanting anything doing.

February 13, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi there Joshua,

Thank you for your fantastic feedback!

Best regards,
Swadlincote Windows

Rated 5 out of 5 stars

Professional outfit to deal eith…

Professional outfit in all stages of the installation of my porch door and double glazed windows
Excellent communications keeping me updated of the progress of my order
Very pleased with the overall result Highly recommended

February 14, 2024
Unprompted review
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Reply from Swadlincote Windows

Good afternoon David,

Thank you for your 5 star review, we really appreciate your feedback!

All the best,
Swadlincote Windows

Rated 5 out of 5 stars

Garage doors front and rear

Very pleased with my job quote. Once I accepted the quote and I’d paid my deposit the planning team were soon in touch to book in a date. This date was then brought forward re my garage door being delivered sooner than was expected which was great. The job was done in one day and I’m very pleased with the outcome. The fitters were very approachable and did a really good job. Thanks Swadlincote Windows.

February 9, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Carl,

We appreciate you taking the time to leave such a positive review and are pleased to hear you are happy with our service. Thank you once again from everyone at Swadlincote Windows.

Many thanks,

Rated 5 out of 5 stars

Badly fitted back door

After having a new back door fitted, we began to experience problems with the lock and the door closing correctly. After numerous attempts at trying to track down the original fitter, with no luck, we decided to ring Swadlincote Windows for help. They arranged for two fitters to visit our property. After accessing the door, they were able to correct the problem in a short period of time. The two fitters were well mannered and friendly and were a credit to the company. Thankyou Kev and Aran.
Mr and Mrs Steven and Debra Andrews. Ellistown

February 12, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Mr & Mrs Andrews,

Thank you for your great review! we will be sure to pass on your lovely comments to Kev & Aran.

Should you require our services in the future, we would be more than happy to help.

Kind Regards
SWC

Rated 5 out of 5 stars

Ref job 229101

Ref job - 229101 The Orchard 68, Ashby Road, Woodville. From the point of the survey, measurement of windows, selection of type of window etc. All work was performed excellently, on acceptance of contract things moved very fast, our windows are fitted and complete, within 1 month, the fitting of the windows was immaculate, very professional, everything done exactly as it should be, no expense spare, no corners cut. I would recommend The Swadlincote Window Company Ltd to anyone work done within their area’s of expertise. Thank you Swadlincote Windows, for a job well done.

February 1, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Mr Pring,

Thank you so much for your lovely review. We are very happy to hear you are pleased with the service and work carried out. We will be sure to pass on your lovely comments to the team!

Should you require our services in the future we will be more than happy to help.

Kind regards
Swadlincote Windows

Rated 5 out of 5 stars

Very good service and product.

I have recently had a new conservatory roof installed and the window glass changed to heat resistant glass.
Everything about the process was great, there was no hard sell after the initial quote, the men who installed it were professional,friendly,very hard working and were very careful with existing fixtures and fittings. Everything happened on the day and time I’d been told.
I wouldn’t hesitate to recommend this company.

January 17, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Sally,

Thank you for leaving us your great review! we really appreciate your feedback.

Should you require anything else please do not hesitate to get in touch!

Kind regards
Swadlincote Windows

Rated 5 out of 5 stars

Great service from the word go.

Got in touch with swad windows for a quote. Andy Came and measured up and they gave me a very reasonable price. They were very quick for an installation date, and promptly came along and fitted the new back door and adjoining window, and made a cracking job with little fuss. I’m very happy with the result and left the place looking tidy and made a thoroughly professional job. Pat on the back all round, thank you

January 23, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Chris,

Thank you for your amazing 5 star review! We are so delighted to hear your feedback.

Best Wishes,
Swadlincote Windows

Rated 5 out of 5 stars

Door fitting

Once more, excellent service. The fitters were professional, efficient, and left everything clean and tidy. Would recommend this company without hesitation.

January 5, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Paul,

Thank you very much for your lovely review and returning custom!

Best wishes
Swadlincote Windows

Rated 5 out of 5 stars

We had a new conservatory

We had a new conservatory. The whole job from start to finish was excellent. We received good advice on design and a competitive price without being hassled or pressured.
The team that came to do the fitting were excellent working through some very heavy rain. They were friendly, polite and very professional.
Dealing with the administrative side was also very good.
We would recommend Swadlincote Windows very highly.

Oliver & Sharon

January 5, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi Oliver & Sharon

Thank you for your amazing 5 star review! We are so delighted to hear your feedback.

Best Wishes,
Swadlincote Windows

Rated 5 out of 5 stars

Once again brilliant service

Once again brilliant service, even helped with a little other problem with a window that wasn’t part of the job

January 5, 2024
Unprompted review
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Reply from Swadlincote Windows

Hi there,

Thank you for 5 stars, we really appreciate the feedback!

Kind regards,
SWC

Rated 5 out of 5 stars

Paul and Callum

Had Paul and Callum to fit 3 windows and 3 doors ,cleaned there mess up and very pleasant guys well be having them back later to fit another window so will see Tim North again good lads thanks for sorting my mums house out very pleased with you all

November 23, 2023
Unprompted review
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Reply from Swadlincote Windows

Good morning Carl,

We are pleased to hear you are so happy with our service, we shall let the fitters know also!

Best wishes,
Swadlincote Windows

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