SwaggerPaws Reviews 311

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, highlighting their effectiveness and ease of cleaning. Many people appreciate the wide selection of products, colors, and lengths available. The ordering process is frequently described as easy, and the delivery service is consistently noted for its speed and efficiency. Overall, consumers are very satisfied with the service provided, finding it prompt and reliable. However, some customers mentioned that certain products, particularly the long lines, can be heavier or bulkier than expected, especially for smaller dogs or during longer walks. A few people also noted that the advertised "indestructible" quality of one product did not hold up to their dog's chewing. Additionally, there was an isolated report of a delivery taking four weeks to arrive.

What people talk about most

Product

People report positive experiences with product. Customers are highly satisfied with the quality, durability,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the products as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and super-fast... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are great leads! I got over excited by the sale price and ordered the ultra lite one firstly, which now that my cross breed is growing bigger than expected is just going to be too small for hi... See more

Rated 5 out of 5 stars

As a dog walker I need a strong reliable longline for different breeds and I love my SwaggerPaws one. It’s easy to clean and maintain just make sure you follow the care instructions. It’s solid but... See more

Rated 5 out of 5 stars

Great long line. Bought it for our reactive border collie to use on the moors. Used it at the weekend for going through a field with sheep (and all their poop) - the long line was easily cleaned off a... See more

Rated 5 out of 5 stars

Ordered 2 leads in different colours, 1 for each of our Vizslas. Excellent selection of lengths and colours to choose from, with easy ordering and very fast delivery. No more tangled leads and so eas... See more


Company details

  1. Pet Store

Written by the company

Dog walking essentials, designed and sourced For dog walkers, By dog walkers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great for my little roaming JRT!

Really good quality leads. Feel like they’re built to last - especially with mud and undergrowth to negotiate. Perfect size and weight for my little roaming Jack Russell. Thanks

September 6, 2024
Rated 5 out of 5 stars

Absolute gem of a business

I'm so happy I found this awesome business. I'm a full time dog walker so having the right equipment is essential for safety and comfort. I'm a huge fan of the biothane style leads for comfort, grip and hygiene between clients. I swear by the double ended leads and love the security provided by the carabiner.
I also run a small pet shop, so I've started stocking these leads and my customers love them as much as I do! The branding and design really sets these leads apart when on display.
What REALLY sets this business apart from others, is the AMAZING customer service. Katie & Ben are so accommodating and extremely responsive. The personal touch makes me feel like an extremely valued customer. Thank you so much. You guys are amazing 👏
Katie & Ben: If you're ever in the High Peak, make sure you come and see us at Cooper's Corner!

August 29, 2024
Rated 5 out of 5 stars

Great product & speedy delivery

Ordered one of the waterproof 10m long line as our puppy doesn’t like to listen to us on walks. It’s great quality and lightweight, even for a 5 month cocker spaniel. The lead was delivered 2 days after I ordered. Brilliant service, would use again.

August 15, 2024
Rated 5 out of 5 stars

Highly recommended

We've stated taking our dogs out in our kayak so wanted waterproof leads to use with their PFDs. I ordered two double ended leads from SwaggerPaws and we're extremely impressed. The leads feel like good quality and should be able to stand up to a lot of pulling and rough treatment, plus I love the moveable D ring to put the lead round my waist for hands free walking. Delivery was really quick too, within a couple of days.

I just wish they did collars and harnesses too!

August 11, 2024
Rated 5 out of 5 stars

FANTASTIC customer service & excellent…

FANTASTIC customer service & excellent products! I ordered leads which were great quality, but just too heavy for my dachshunds, so within 48hrs of contacting them, they arranged lighter replacement leads to be sent to me, immediately processed a refund of the difference in costs & gave me a QR code to return the original leads free of charge at my post office. I wish all companies were as helpful & easy to deal with!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service and fantastic leads

Fabulous customer service. Quick to respond and quick to dispatch goods.
I bought a 5m longline lead. It’s so good! I have a strong Patterdale terrier who loves getting wet. Previous longlines got wet and smelly but these are great as water just runs off them. They are comfortable to hold too, lightweight, don’t tangle and have a strong carabiner clasp. Very impressed. I highly recommend

August 6, 2024
Unprompted review

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