I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
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Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
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Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Since adding the doorbell the system is…
Since adding the doorbell the system I have found it to be extremely slow to notify and load on my phone often resulting in the visitor leaving before I can even get it loaded on my phone! I have had this issue in numerous areas whether I am on a clients WiFi or over 4/5g network carriers. This unit was £169.00 but truthfully it isn’t any better than my old unit in fact I’d say it was slower? should have just bought a new £40 Amazon special.
February 27, 2026
Reply from Swann Security
Hi Matthew,
Thank you for sharing your experience. We’re sorry to hear that the system has been slow to notify and load on your phone since adding the doorbell. We understand how frustrating it can be when notifications are delayed, especially when it causes you to miss visitors. Your feedback regarding the performance across different WiFi and mobile networks is important to us, and we truly appreciate you bringing this to our attention.
We’d appreciate the opportunity to assist you and look into what might be causing this issue. We will reach out to your email so we can gather a few more details and work with you toward the best possible resolution. Alternatively, you can reach out to us directly at tech@swann.com. Our team will be happy to help.
Thank you again for your feedback and for giving us the opportunity to assist. Your feedback is truly appreciated.
Mary – Swann Team
I can easerly tell if I have an intruder
March 13, 2026
Unprompted review
Reply from Swann Security
Hello Irene,
Thank you for sharing your feedback. We’re glad to hear that the system helps you easily monitor your property and gives you confidence in identifying any potential intruders. Providing peace of mind and reliable security is exactly what we aim for.
If you ever have any questions or need help in the future, please feel free to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Considering the cost very disappointing…
Considering the cost very disappointing results with our cameras. Can't get true technical help. They want you to up grade for technical help. Cameras live feed stopped working. Also no play back.
February 11, 2026
Unprompted review
Reply from Swann Security
Hi Cliff,
Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced with your cameras and the inconvenience caused by the lack of live feed and playback. We understand how disappointing this must be, especially considering the investment you’ve made.
We’d appreciate the opportunity to assist you and work with you toward the best possible resolution. We will be reaching out via a separate email to gather more details so we can address your concerns effectively. Alternatively, you can reach out to us directly at tech@swann.com. We’re here to help.
Your patience is greatly appreciated, and we’re committed to helping you get this resolved.
Mary – Swann Team
The product was dispatched quickly and…
The product was dispatched quickly and the camera is very good
January 27, 2026
Reply from Swann Security
Hi Allan,
Thank you for sharing your feedback. We’re glad to hear that your order was delivered quickly and that you’re happy with the quality of the camera. It’s great to know the product is meeting your expectations.
If you ever have any questions or need help in the future, please feel free to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Great service.
February 26, 2026
Reply from Swann Security
Hi Sheila,
Thank you for your feedback. We’re delighted to hear that you had a great service experience. Providing reliable support and assistance to our customers is very important to us.
If you ever have any questions or need help in the future, please feel free to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Good boy and great job so far thanks…
Good boy and great job so far thanks champ
March 11, 2026
Unprompted review
Reply from Swann Security
Hi Rajneesh,
Thank you for sharing your experience. We’re thrilled to hear that your Swann security system is keeping your home safe and giving you peace of mind. It’s great to know that everything is working reliably and that you feel confident with your coverage.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Awesome
User-friendly, the Battery lasted a long time , the picture is really clear.
March 10, 2026
Unprompted review
Good WiFi connection-much better than…
Good WiFi connection-much better than Arlo. Still able to use without buying a monitoring package which is not useful out in our very rural area.
February 17, 2026
Reply from Swann Security
Hi Shane,
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the strong Wi-Fi connection and that the system is performing well for you, especially compared to your previous setup. It’s great to know that the ability to use the system without a monitoring subscription works well for your rural location and provides the flexibility you need.
we’re happy to know the system is meeting your expectations. If you ever have any questions or need assistance, please feel free to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I received the product I ordered…
I received the product I ordered without issue. The problem is how many items listed on SWANN website that are OUT OF STOCK. most of the items on the Swann Catalog are not available.
February 22, 2026
Reply from Swann Security
Hi Dennis,
Thank you for sharing your feedback. We’re glad to hear that you received the product you ordered without any issues. However, we’re sorry to hear about your experience with items on the Swann website showing as out of stock. We understand how frustrating it can be when you’re looking for specific products and they’re not currently available.
Our inventory can change quickly due to high demand, which may cause some items in the catalog to be temporarily unavailable. That said, we’d love the opportunity to help you find the most suitable system that is currently available and meets your needs.
We’ll be reaching out to your email shortly to gather a few more details and assist you in finding the system you’re looking for. Kindly check your spam or junk folder in case our message doesn’t appear in your inbox.
We look forward to helping you find the right solution. Your feedback is truly appreciated.
Mary - Swann Team
Wouldn’t purchase again.
Batteries on cameras only stay charged for a few hours. I had to purchase separately solar panels for each camera which did solve the issue.
There is a 3-8 second lag from camera to phone. That is not good.
There doesn’t seem to be any way to view from a computer specifically Mac. No app or website.
February 22, 2026
Reply from Swann Security
Hello Edward,
Thank you for sharing your experience and for your honest feedback. We’re sorry to hear that the cameras did not meet your expectations. Battery performance can vary depending on factors such as motion activity, placement, temperature, and recording settings. While adding solar panels can certainly help maintain charge, we understand that needing to purchase them separately can be frustrating.
Regarding the 3–8 second delay, there are several factors that can contribute to this with wireless cameras. Network strength, internet speed, distance from the router, and the camera’s motion sensitivity or notification settings can all impact how quickly footage appears on your phone. Adjusting some of these settings may help reduce the delay.
We’d really appreciate the opportunity to help review your setup and ensure everything is configured for the best possible performance. Our support team would be happy to walk through your settings and check if there are any improvements that can be made. Please feel free to contact us directly at tech@swann.com, and we’ll do our best to assist you.
Your feedback is truly appreciated.
Mary - Swann Team
Swann Pan and Tilt camera
I have my home covered with swann cctv two systems and have done for the past five years, I have two pan and tilt cameras which are very good and i wanted another two but have been let down with swann as they dont make any pan and tilt cameras anymore, Whats wrong with swann other companys are leading the way, maybe its time for a change if swann cant get it toghether the camera is SWNHD-900PT come on swann (pan and tilt) ?? make the effort..... In reply to swann and thank you!! i have phoned swann for compatability camera and the answer from swann was that they havent tried any other cctv cameras with their systems. also i have tried every where for this item with no succsess at all
March 2, 2026
Unprompted review
Reply from Swann Security
Hi Stephen,
Thank you for sharing your feedback and for being a loyal Swann customer over the past five years. We truly appreciate you choosing Swann to protect your home and it’s great to hear that your existing pan and tilt cameras have been working well for your system.
We understand your concern regarding the pan and tilt camera model SWNHD-900PT. At the moment, this model is unfortunately out of stock and may no longer be available directly from Swann, which is why you’re not currently seeing it offered on our store.
While we don’t have a confirmed timeframe for when or if this model will be restocked, you may still be able to find the NHD-900PT / SWNHD-900PT through other authorized retailers or online stores that may still have remaining inventory.
We understand how important it is to maintain consistency with your current system, especially when you’ve already invested in multiple cameras. If you need help checking compatibility with your existing setup or exploring alternative camera options that may work with your recorder, we’d be happy to assist.
Please feel free to reach out to our support team so we can help guide you toward the best solution for your system. Your feedback is important to us, and we appreciate you taking the time to share your experience.
Mary – Swann Team
I rang support and Joe was extremely…
I rang support and Joe was extremely patient and thorough with getting me back online
March 6, 2026
Unprompted review
Reply from Swann Security
Hi Debra,
Thank you for taking the time to share your experience. We’re glad to hear that Joe was able to assist you and get your system back online. It’s great to know that his patience and thorough support made the process easier for you.
Providing helpful and reliable support is very important to us, and feedback like yours means a lot to the team. We’ll be sure to pass along your kind words to Joe.
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Customer Service is lacking and may not get results.
The product itself is fine. I give it a lower rating because we received a defunct camera in our 6-camera system. The process to work through for a replacement has been very tedious. At this point, we may not even get a replacement. It seems they are out of stock of the camera we need for our system.
I have asked about a refund for the value of the defunct camera. Nothing yet.
Customer Service is definitely lacking with Swann Security. Had I known it would be like this, I would not have gone with this particular system. Definitely shop around.
February 27, 2026
Unprompted review
Reply from Swann Security
Hi John and Sara,
Thank you for sharing your feedback. We’re glad to hear that the system itself has been working well for you, but we’re truly sorry to learn about the issue with the faulty camera and the difficulties you’ve experienced while trying to process a replacement. We understand how frustrating it can be when the warranty process feels slow or complicated, especially when you’re expecting a quick resolution.
Please accept our sincere apologies for the inconvenience this has caused. We’re very sorry for the delay in processing your warranty claim. We’ve already coordinated this with the relevant team, and someone will be reaching out to you via email to assist further and work toward the best possible resolution.
Your experience with our customer service is important to us, and your feedback helps us improve. If you need any additional assistance in the meantime, please feel free to contact us anytime. We appreciate your patience and the opportunity to make this right.
Your feedback is truly appreciated.
Mary - Swann Team
It is a great product at a very…
It is a great product at a very reasonable price. I am very happy with the quality.
February 19, 2026
Reply from Swann Security
Hi John,
Thank you for your wonderful feedback. We’re delighted to hear that you’re happy with the product and that it’s delivering great quality at a very reasonable price. It’s always great to know that our products are meeting our customers’ expectations and providing a positive experience.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Easy to use cameras
Added this camera to our existing Swann system. Very easy to set up and works with the existing app to see all my cameras in one place.
Very reasonably priced buying direct from Swann.
February 19, 2026
Reply from Swann Security
Hi Chris,
Thank you for your feedback. We’re delighted to hear that adding the camera to your existing Swann system was quick and easy. It’s great to know the setup went smoothly and that you’re able to view all your cameras conveniently in one place using the app.
We’re also pleased that you found the pricing reasonable when purchasing directly from Swann. Your support and positive experience mean a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
4 Channel SR DVR-4468564GB
My new Swann DVR was a quantum hardware and software upgrade from my previous DVR.
Pairing and the setup configuration was straight forward.
February 19, 2026
Reply from Swann Security
Hello Mark,
Thank you for sharing your feedback. We’re delighted to hear that your new DVR has been a significant upgrade from your previous DVR and that the pairing and setup process was straightforward.
It’s always great to know when our products make installation and configuration simple while delivering improved performance. If you ever have any questions or need assistance to get the most out of your DVR, our support team is here to help. Feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Appalling customer service poor product
Appalling customer service. Have ripped me off with a camera that doesn’t work, won’t hold charge, the app doesn’t work and you can’t get play back and won’t refund me despite me spending hours online and on the phone. DO NOT BUY ANYTHING FROM THEM!
March 4, 2026
Unprompted review
Reply from Swann Security
Hi Duncan,
Thank you for sharing your experience. We’re really sorry to hear about the difficulties you’ve encountered with your camera, including the charging, playback, and app issues, as well as the frustration this has caused. We understand how disappointing this situation must feel. This is certainly not the experience we want for you or any of our customers.
After reviewing your case, we noted that the purchase was made in November 2024, which unfortunately places the request outside of our standard refund and return timeframe. Because of this, we’re unable to process a refund under the current policy.
That said, we still want to assist you and work toward a possible resolution. We will be reaching out to you via email so we can review your concerns in more detail and see how we can best help address the situation. We appreciate your patience and the opportunity to assist you further.
We know this hasn’t met your expectations, but we’re committed to doing better.
Mary -Swann Team
Disappointed
I bought 2 new Swann SWPRO-4KMQB cameras to upgrade 2 Swann DVR cameras bought as part of an 8 camera DVR kit purchased in 2018.
Not sure exactly what I was expecting, apart from better quality display and night time pictures.
Unfortunately, the new ones are very poor quality overall:
- Plastic casing and base, whereas previous ones have steel casing and base
- daylight quality is basically the same as the previous ones
- night time picture is worse quality due to less IR lights on the camera - 4 IRs on the new ones (2 pairs on each side of the lens), several IRs in a ring around the lens on the old ones
Swann no longer sell the original cameras, so I guess if I need to upgrade then I will have to look for another supplier.
February 17, 2026
Reply from Swann Security
Hi Simon,
Thank you for sharing your feedback and for being a long-time Swann customer. We completely understand your disappointment that the new cameras didn’t meet your expectations, especially compared to your previous system. Your observations regarding the casing and night vision performance are important, and we appreciate you bringing them to our attention.
There may be settings adjustments that can enhance the image quality and night-time performance of your new cameras. Our support team would be happy to guide you through these to help ensure you’re getting the best possible results from your system.
Please feel free to reach out to our support team at tech@swann.com, and we’ll work with you to optimize your setup.
Your feedback is important to us, and we appreciate your continued support.
Mary - Swann Team
I was surprised to find a fast delivery…
I was surprised to find a fast delivery from the date ordered. Well packaged cameras that were inside another sturdy box. My old system broke, so i needed these cameras fast and they came super fast! Swanns systems are always organized well and set up is quick also. My only suggestion is to go back to the wireless mouse. I like to use it when i am sitting in my recliner, but with the wired mouse i have to keep getting up to adjust things. I went to store and was able to get a wirless mouse and hook it to the Swann system. All in all, Swann is still the best around! Thank you so much for the crisp video recording!
February 18, 2026
Reply from Swann Security
Hi Chris,
Thank you for sharing your feedback. We’re thrilled to hear that your cameras arrived quickly and were well-packaged, especially since you needed them urgently after your old system broke. We know how important it is to get things up and running fast, and we’re glad we could meet your expectations with the speedy delivery and smooth setup.
We also appreciate your suggestion about the wireless mouse. It’s great to hear that you found a solution by picking one up in store, and we totally understand how convenient it is to use it from the comfort of your recliner. We'll definitely take your feedback into consideration for future product improvements.
Thank you for being a loyal Swann customer and for your kind words about our video quality. We’re so glad you're happy with the performance of your system. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I have 3 years with cameras work great
February 17, 2026
Reply from Swann Security
Hello Jose,
Thank you for sharing your feedback. We’re so glad that your cameras have been working great for the past 3 years. That kind of reliability is exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
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