I have been user for almost a year now used power 7 and another normal city bike non electric and now power 1 have a great service by staff in shop and haven’t any issue to power 1 and power 7 bikes... See more
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A guy came at gunpoint at me and Swapfiets bike mechanic, Sean, came to my rescue whereafter he delivered my new bike. While strolling through Copenhagen I got stopped by countless beautiful women who... See more
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The person who helped me with the service was very nice! It was also very helpful in explaining different proper care solutions for the bike, and fortunately, the bike was in very good conditions a... See more
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I have always had positive experiences with the staff, always super kind and helpful! But my favorite is Aylin, I’ve met her a few times and she’s just so sweet and we’ve always had such great interac... See more
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Company details
Written by the company
Dit cykelabonnement | Din egen cykel | Gratis reparation | København, Odense, Århus & Aalborg
Contact info
4.3
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Reply from Swapfiets Danmark
Hi Rocio,
Thank you for the great feedback! Fast and efficient is exactly what we aim for to keep you moving. Enjoy the ride!
Best regards,
Team Swapfiets
Reply from Swapfiets Danmark
Hi,
Thanks for the wonderful review! We are so happy to hear that you had such a great experience with our service and our team. Enjoy the ride!
Best regards,
Team Swapfiets
Love the bike and the staff
Love the bike and the staff! Always sweet and helpful
April 4, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Maria!
Thank you so much for the lovely review!
We are absolutely thrilled to hear that you love your bike and that our team has always provided you with sweet and helpful service. Enjoy all your future rides!
Best regards,
Team Swapfiets
Reply from Swapfiets Danmark
Hi Nils!
Thanks for the fantastic, straight-to-the-point review.
Getting you sorted quickly with excellent service is always our top priority. Happy cycling!
Cheers,
Team Swapfiets
Reply from Swapfiets Danmark
Hi Rani!
Very nice! We are "excite" that you are happy with the bike and the service. High five!
Enjoy the ride!
Team Swapfiets
Reply from Swapfiets Danmark
Hi Ariadni,
Thank you so much for the feedback. We are very happy to hear that you had a great experience with us!
Happy cycling.
Team Swapfiets
Easy way to have a bike in the city
Easy way to have a bike in the city, without having to worry about repairs or your bike breaking down.
March 27, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Onna,
That’s exactly why we’re here! We want to make city cycling as worry-free as possible. It’s great to hear that you’re enjoying the peace of mind that comes with not having to worry about maintenance or breakdowns.
Enjoy the ride!
Team Swapfiets
Reply from Swapfiets Danmark
Hi Aya,
Short and sweet—we love it! Thank you for the support. We're so happy to hear you are satisfied with our service.
Happy cycling!
Team Swapfiets
Kind and helpful
I have always had positive experiences with the staff, always super kind and helpful! But my favorite is Aylin, I’ve met her a few times and she’s just so sweet and we’ve always had such great interactions, I hope to see her again when I need help!
March 26, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Iyona,
Thank you so much for this wonderful feedback! We are thrilled to hear that you've had such great interactions with our team.
We will make sure to pass your kind words along to Aylin, she will be absolutely delighted to know she made such a positive impression on you! We’re lucky to have her, and we’ll be sure to tell her to look out for you next time you stop by.
See you next time!
Team Swapfiets
Worst customer service- Lazy and unprofessional
I have been a Swapfiets customer in Copenhagen for several years, but my recent experience has been extremely disappointing.
My bike has been broken multiple times, and for approximately one month I have not had a functioning bike despite paying a monthly subscription that includes repairs and maintenance.
An appointment was scheduled with a time window of 08:27–09:27. I arrived at 09:10, within the confirmed window, but the mechanic had already left after waiting only around 10 minutes. Despite this, Swapfiets claims I was not present.
After that, I was told that support would help reschedule the appointment, but nothing was actually arranged. I followed up multiple times, but the issue remained unresolved.
Now, after a full month without a usable bike, Swapfiets has refused to provide a full refund and has closed the case, stating that the service was “available” the entire time.
Paying for a service and not receiving a functioning product for a month is not acceptable. I expected a much higher level of service and accountability.
March 1, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Vasileios,
Thank you for your feedback. We fully understand the frustration of being without a working bike for an extended period, and we are very sorry for the inconvenience this has caused.
To clarify the situation regarding the appointment on March 4th: our Swappers follow a very tight schedule to assist as many members as possible. When you informed us that you would arrive in 20 minutes, our mechanic unfortunately couldn't wait, as it would have impacted all subsequent appointments for other members that day.
We note that a compensation has already been applied to your account following these events. We are also glad to see that a new appointment has now been scheduled, and we look forward to getting your bike issues resolved then so you can get back to riding.
Best regards.
Team Swapfiets
I’ve been using swapfiets for a few…
I’ve been using swapfiets for a few years now. This time I’m Not happy at all. Is the second time going back with this bike that was given to me a couple of months ago.(and stayed unused as I was traveling). The guys tried to fix things and reassure me that everything is fine but is not. So noisy from rustiness, no smooth rides, and not feeling safe riding this bike. And the fact that I have to always headphones on to avoid hearing the rusty noise makes me mad especially when they tell you there is nothing wrong with the bike so they can’t change it.
March 20, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Nasia,
Thank you for being a loyal member for several years. We are truly sorry to hear that your current bike is not meeting the standards you’ve come to expect from us, especially regarding the noise and your feeling of safety.
As our bikes are "pre-loved," they can sometimes show signs of wear or cosmetic rust, which is often unavoidable. However, this should never compromise your safety. A noisy, rusty-sounding bike that makes you feel uneasy is not the experience we want for you.
We recommend planning a new appointment through the app. Please specifically mention that the ride doesn't feel smooth or safe; our team will take another look and, if the issues cannot be resolved on the spot, we will make sure the bike is swapped so you can get back to riding with confidence (and without the need for headphones!).
Best regards.
Team Swapfiets
I have returned my bike 2 weeks ago and…
I have returned my bike 2 weeks ago and they haven't put me back my money yet. Unacceptable, and i have only kept the bike for 6 days !!!!
I have already contacted you but I haven't received anything yet!!!
March 10, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi there,
Thank you for reaching out, and we are sorry to hear about the delay with your refund. We completely understand that you want this settled quickly, especially since you only had the bike for a few days.
Unfortunately, we are unable to locate your account based on this review alone. Could you please contact us directly via the app or by email? This way, we can look into your specific case and figure out exactly what happened so we can get this sorted for you.
Best regards.
Team Swapfiets
Great exeperience
Great exeperience
Great option for renting a bike if you want to make sure that everything will work nicely. You can rent normal or electric bike. Bikes are in great condition. App works very good and is super useful. The service is amazing and polite. You don’t have to worry abot anything they got you covered, you just ride your bike :)
March 20, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Iris,
Thank you so much for the detailed and positive review! We are thrilled to hear that you find the app useful and our service polite. Our main goal is exactly what you described: taking away all the worries so you can just focus on enjoying the ride.
Happy cycling!
Team Swapfiets
Great and easy process
Great and easy process!
Showed up for my appointment, took about 5 minutes to set me up and resize my bike. The bike has been great to ride too!
March 19, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Selina,
Thank you for sharing your experience! We know your time is valuable, so we’re happy to hear we could get you set up and resized in just 5 minutes. It’s great to know the bike has been a joy to ride since then!
Enjoy the ride.
Team Swapfiets
I recommend !
I went with my back to Swapfiets because someone stole my bell and they gave me a new one and checked all my bike.
The woman was really kind and efficient !
March 16, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Jeanne,
We are sorry to hear about your bell, but we’re so glad our team could help you out quickly! It’s great that we could perform a full check-up while you were there to ensure everything is in perfect shape. We’ll be sure to pass your kind words on to our colleague!
Enjoy the ride.
Team Swapfiets
problems with the bicycle
From the moment I arrived, the young woman who assisted me was very cordial, kind, and attentive. She listened to the reason for my appointment and we discussed the service in general. Then they exchanged my bike, and I was very satisfied with the service provided.
March 19, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Gaston,
Thank you for this wonderful feedback! We are very happy that you felt heard and well-attended to during your appointment. It’s great that the bike exchange went smoothly and that you left satisfied with the service. We aim for that level of care with every visit!
Enjoy the ride.
Team Swapfiets
10 to attention
The person who helped me with the service was very nice! It was also very helpful in explaining different proper care solutions for the bike, and fortunately, the bike was in very good conditions after a year without service.
Moreover, there was place for me to sit, enjoy a coffee and chat while the service was being done.
It took only 10 minutes, so I'm very happy about it!
March 16, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Camila,
Thank you for your fantastic review! We are so glad to hear that you had such a pleasant experience and that our team could give you some helpful tips on bike care. It’s great that your bike is still in top shape after a year, and we’re happy you could enjoy a coffee and a chat while we worked. See you next time!
Enjoy the ride.
Team Swapfiets
love the staff's kindness
March 13, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Fabio,
Thank you for your lovely review!
We are so happy to hear that you appreciated the kindness of our staff. Providing a friendly and welcoming experience is very important to us, and we will be sure to share your kind words with the team.
Enjoy the ride.
Team Swapfiets
Great experience
Got my new bike from Clara in the Fasanvej store, great customer service 💙 she was kind and efficient 🙂
March 13, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Yamila,
Thank you for your wonderful review!
We are absolutely delighted to hear that you had such a great experience picking up your new bike at our Fasanvej store. It is fantastic to know that Clara provided you with kind and efficient customer service. We will be sure to pass your lovely compliments directly on to her, it will definitely make her day!
Enjoy the ride.
Team Swapfiets
Swapfiets has been a great and…
Swapfiets has been a great and convenient service. The bike is reliable, and the customer service is quick and helpful whenever needed. The subscription model is very convenient, especially for students or anyone who wants a hassle-free bike solution. Im very satisfied and would definitely recommend it🫶🏼🫶🏼
March 11, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Nadia,
Thank you for your wonderful review and for recommending us!
We are absolutely thrilled to hear that you are so satisfied with your subscription. Providing a reliable, hassle-free bike solution with quick and helpful customer service—especially for students—is exactly what we strive for every day. We are so glad to have you riding with us!
Enjoy the ride.
Team Swapfiets
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