Swapfiets Nederland Reviews 3,567

The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more

I took my bike for a winter service and the technician who helped me was super friendly and attentive. He engaged with my kids and showed them around. When I mentioned that my battery is not working p... See more

Even though it can take a while for each appointment, it works really well, you can use Swapfiets to get used with dutch bikes, or for safety since they offer you all the support for daily basis and... See more

Recently I've had an issue with my bike, so I requested an onsite maintenance. Not gonna lie, I was a bit nervous about how this whole process would look like. However, it went as smoothly as possib... See more

incredible services within Swapfiets ... Staff always super friendly and appointments for service are available in next few days! I am using the electric bike and its really great! Thank you team Swap... See more

Friendly and helpful staff, everything is explained and answered clearly, makes getting the bike and coming in for checkups/fixes easy. The bikes are well taken care of and are very practical, overall... See more

I've lost count of how many broken bikes I've had to deal with for the time I live in the netherlands. Broken tire, gear or lost key — they've given me ease on simply replacing my bike / sending by... See more

Accidentally lost my keys, replacement keys took 4 days to arrive. When they came, they didn't work- couldn't unlock the bike. Contacted the office, and the earliest they could sort out my issue was... See more

Service technician they were punctual, if they plan the route to come within time frame . It is always on time. They are efficient. They are really nice . They call us personally and wait for me to co... See more

The assistant was very friendly! It's my second week in Amsterdam, and everything is new to me, so it was very nice to meet such an emphatic person, and he was so kind and explained everything to m... See more

Special shoutout to the staff at the Olympic Stadium shop — you are truly outstanding! Efficient, friendly, and always helpful. It makes such a difference! Thank you for the consistently great servic... See more

I had an excellent experience at the Amsterdam West store. I turned up on a whim without an appointment after feeling like it was time to get a bike. David was amazing through the entire process.... See more

Been a Swapfiets client for 4 years and I am so happy. Their service is excellent, quick and everyone is always so friendly. 100% recommend to anyone who needs a temporary or long-term biking solution... See more

I walked in without appointment to add air to my tires and they did so with no hesitation, and by their own initiative tightened my chain (which dramatically improved how the bike rides) and straighte... See more

One of the workers told my father who rented a bike for a week that he didn't have to pay for the month and only for half a month (two weeks). The subscription wasn't canceled however, and no emails... See more

It’s really difficult to get in touch with this company. A lot has changed since they have been taken over by a third party. The original service is - unfortunately - almost not more recognisable.... See more

Friendly, efficient and frictionless The technician who arrived to help with my bike not being registered to my account properly was very friendly and resolved my issue within 10 minutes.

Well i new to Netherlands spent like one month find a place to rent bike, and suddenly found this service of you want to rent a bike for work or just travel swapfiets is the best option simple quick a... See more

The boy with curly hair was very friendly and helpful, and the atmosphere was genuinely positive. I was with my child, and he interacted with him as well. Later my child even said he wants to work the... See more

Disappointed is not enough to describe my third experience with Swapfiets. Yesterday I got a new (not new at all) bike with them, and the costumer service was just not there. I was given a very old,... See more

Swapfiets sent an invitation to come in for a service. The booking of the service was very easy on the app. The service started and finished exactly at the time the app suggested it would. Staff wer... See more

The whole process of getting my bike was very fast and went very smoothly. The lady helped me adjust the saddle to my comfort, and was super kind to explain and answer all my questions throughly!

I've spent around 800-1000 Euros with Swapfiets with different bikes in different cities until now (03-Nov-2025). The service has always been great. There was a time that I did not have the en... See more

I have always had prompt, friendly and efficient service with Swapfiets. Yesterday, Peter, the delivery technician went the extra mile for me. He was friendly, chatty and professional. Big up Peter 🙌... See more

I've been a Swapfiets customer for 4 years. Main benefit has been the ease with which any issue is resolved. I again experienced great customer service on 3 October 2025, when I submitted a service re... See more

Everything was fast and professional, everyone was friendly, and I especially enjoyed the waiting time as the music that the staff listened to was exactly what I listen to. Thanks!

Nice company easy to apply, they care about the details good cooperation. Bikes are always updated ready to use.

Always a good experience when I need help from Swapfiets. I received a new bike, the problem was resolved quickly and the guy was super fun and nice.

The easiest and most comfortable way of owning a bike. When something is broken, just pass by a shop and have a part or the whole bike replaced. I always found the staff to be most welcoming and frien... See more

I received my e-bike, the delivery process itself was great and the team member was very nice. Unfortunately, the bike I received was absolutely filthy. It clearly had not been cleaned even slightly f... See more

It’s easy to schedule an appointment, very convenient that they can come to your house. Guys coming are always nice and friendly.

I recently had to change my bike, and I booked an appointment at my address. Not only did I get an appointment only a few days after booking, but the staff was incredibly nice! I got a brand new bike... See more

Professional staff, customer centric approach, friendly communication, what more can I ask? Keep up the great works and always cheer for your growth!

The store staff is amazing, always kind, helpful, and professional. The service is quick, well done, and provided in a pleasant atmosphere.

This was my best experience so far with Swapfiets. The guy really made my day! So talkative, cheerful and helpful. I left with a better bike and a smile on my face.

Disappointing and dishonest service I was recommended to use this service to get a bike in the Netherlands but it has unfortunately been very disappointing. The first bike they gave me was too big... See more

quick and efficient help. they tried to fix my problem but couldn't so gave me a replacement bike within 5 minutes

Great customer service and easy to reach. The bikes are reliable and you get a biannual check-up for free - if there is any issue with your bike, they fix it or you get a new one. Just super convenien... See more

Super easy to work with Swapfiets. Moved to an upgraded bicycle and the process was seamless, and the service from the team was friendly, efficient and they were super accommodating.

I got a new bike because the lock on my previous bike was broken, the employee didn’t even ask me if the height of the saddle was okay and the handle was extremely low compared to the saddle, so i had... See more

It was as a very lovely experience because during both the bike deliveries the staff were extremely kind, helpful and friendly. From answering all my questions to assisting me with the required inform... See more

I know it is difficult to maintain a fleet of bicycles but your personnel is top notch, every time. I thank all for a very good job.

The employee swapped my bike for a "new" one as it couldn't be quickly fixed and gave me a bike with broken speeds (the speeds switch on the handle doesn't work). I realized this only after I had left... See more

I was there only for a month and rented my bike for 3 weeks. The name of the package was ''cancel anytime'' and nobody told me I should inform my cancelation before 1 month. I thought ''I will use it... See more

I’ve been using swapfiets already for 6 years! And I’m very happy. Good bikes, I feel more safe regarding my bike being stolen and it’s súper easy to fix and swap my bike. Good Job!

People working are swapfiets I think are nice people, but just not doing their jobs properly. I’ve been with swapfiets for 3+ years already. Yesterday I went to replace my bike, they did got me... See more

The treat (person to person) is always very kind, quick and on time. But I think you can improve the quality of the service. My bike has old stickers marks, some peeled off areas and I got it quite d... See more

The person who delivered the bicycle was very kind and attentive. The only problem with their bicycles is the seat; it's awful, uncomfortable, and makes your body slide forward, which is incredibly an... See more

Very bad experience with you I have using there bike last 6 months. First experience is they give me old bike.just there tyre is new.But its ok i have no problem. Its back light not working so i h... See more

The employee was very kind and helpful. I also loved that he called 5 minutes before he arrived. Very good service!