This swap service is top notch. I accidentally entered the wrong address for a swap, and when this happened to me before with other swap services, support either didn’t respond or told me the fund... See more
Company replied
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See what reviewers are saying
I use this exchange on a regular basis. They offer a huge selection of coins. Whenever I have questions, they replies almost instantly. Some swaps may take a bit longer, but I assume it depends on the... See more
Company replied
I needed to exchange XMR fairly quickly, and the process took a bit longer than I initially planned. That said, the rate at the moment of exchange turned out to be better than expected, and I a... See more
Company replied
Why I didn’t read reviews before doing a exchange What they doing is they say technical difficulties and wait to send you your coins when is on their favor then you get nothing I wish this webs... See more
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Company details
Written by the company
Swapter - service that focuses on the cryptocurrency industry and its development. Our service does not require registration and will give you the opportunity to almost instantly carry out any operation related to digital finance.
Contact info
Ukraine
- swapter.io
You should know
4.1
Great
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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This swap service is top notch
This swap service is top notch. I accidentally entered the wrong address for a swap, and when this happened to me before with other swap services, support either didn’t respond or told me the funds couldn’t be recovered.
I contacted Swapter customer service on Telegram and got a reply literally within 3 minutes. They fixed my swap and sent the funds to the correct address.
They saved me from losing $900. Awesome service, highly recommended.
June 16, 2026
Unprompted review
Reply from Swapter
Thank you for sharing your experience, Jan Kaart!
We’re pleased that our team was able to assist you and help resolve the issue with the payout address. Situations like this can be stressful, so we’re glad everything was sorted out successfully and the funds reached the correct destination.
We appreciate your trust and look forward to serving you again.
I highly recommend the service
I highly recommend the service, good and responsive support, they explained everything
June 11, 2026
Unprompted review
Reply from Swapter
Thank you for your feedback!
We’re glad to hear that you were satisfied with our service and support. We appreciate you taking the time to share your experience and will be happy to assist you again.
Reply from Swapter
Thank you for your feedback, Nicholas Key!
We’re glad to hear you were satisfied with both the exchange process and our customer service. We appreciate your support and look forward to seeing you again in the future.
Спасибо
Спасибо. Перевод прошел успешно. Всем советую. Служба поддержки супер.
February 8, 2026
Unprompted review
Reply from Swapter
Наиля, благодарим за ваш отзыв и рекомендацию!
Очень рады, что перевод прошёл успешно и вы остались довольны результатом. Отдельноя благодарность за тёплые слова в адрес службы поддержки — для нас это действительно важно.
Будем рады видеть вас снова 🙌
Reply from Swapter
Hi Marcin, thank you for your feedback!
We’re glad to hear that you found the experience helpful.
Your support means a lot to us.
Excellent experience
I use this exchange on a regular basis. They offer a huge selection of coins. Whenever I have questions, they replies almost instantly. Some swaps may take a bit longer, but I assume it depends on the specific coin. Overall, highly recommended.
January 27, 2026
Unprompted review
Reply from Swapter
Hi Max, thank you for taking the time to share your experience.
We’re glad to hear that you find the service reliable.
You’re absolutely right — processing time can vary depending on the specific coin and network conditions.
We appreciate your trust and your recommendation.
I needed to exchange XMR …
I needed to exchange XMR fairly quickly, and the process took a bit longer than I initially planned.
That said, the rate at the moment of exchange turned out to be better than expected, and I actually received slightly more than I anticipated.
The support team explained the reason for the wait in the chat quite promptly, so I understood what was happening and felt calm throughout the process.
Overall, despite the longer processing time, I’m satisfied with the result.
January 28, 2026
Unprompted review
Reply from Swapter
Hi, Mariia. Thank you for sharing your experience.
We’re glad to hear that you felt informed and comfortable throughout the process.
Processing times can occasionally vary, but transparency and support are always our priority.
Reply from Swapter
Thank you for your kind words!
We’re really glad to hear that your experience was fast and smooth.
If you ever need any assistance again, we’ll be happy to help.
The rates don't match
The rates don't match; the BestChange monitoring service has a higher rate.
Go to their website, where they have two rates: floating and fixed.
The floating rate differs by 1.5 percent from the monitoring service's rate, while the fixed rate is 2 percent lower than the exchange rate posted there. This clearly indicates rate manipulation; the exchanger is deliberately inflating the rate.
January 11, 2026
Unprompted review
Reply from Swapter
The rate on our website is updated in real time and depends on current market conditions for a specific trading pair. In practice, this means the rate may change multiple times per second.
On BestChange, a significantly longer update interval is used. As a result, the data displayed there may lag behind the actual rate available on our website at the moment of transition.
All exchange conditions and the final rate are always displayed to the user before creating a swap.
The user independently decides whether to proceed with the exchange on our website and can also choose between a fixed or a floating rate.
Excellent Service
Large selection, quick responses from customer service, quickly managed!
January 2, 2026
Unprompted review
Reply from Swapter
Thank you so much for your review — your feedback motivates our team. We look forward to seeing you on your next profitable swap 🤝
Should display required number of confirmations before swap.
The website did not show how many confirmations was required. If I knew it was 300 and that take 5 hours... I would not have initiate the swap.
The chat was helpful and essential to reassure me the process would take that long.
Price fluctuations during such a delay is very stressful and the site does not allows us to specify a maximum down slippage to auto cancel the swap.
I hope you reduce the confirmation for QRL.
You are the only DEX that offer that swap and improving that UX can give you an advantage.
December 26, 2025
Unprompted review
Reply from Swapter
We are honestly surprised by this rating, especially given the facts described in your own review.
We do provide 24/7 customer support, and our team is always available to clarify any details both before initiating a swap and during the process, so users can make an informed decision in advance.
Regarding price fluctuations:
users can choose between a fixed rate, where no fluctuations apply, and a floating rate, which you selected. In cases of significant deviation (several percent) during a floating-rate swap, we always contact the user and proceed only after explicit confirmation.
In your specific exchange, the final rate was actually better than at swap creation, and you received more than the initially estimated amount.
As for confirmations and security:
the required number of confirmations is determined by the liquidity provider and depends on the specific network. Factors include network architecture, block finality characteristics, protection against chain reorganizations and double-spend risks, and overall transaction safety.
For QRL, the current confirmation requirement is considered optimal and standard by providers working with this network to ensure secure processing.
Our key competitive advantage is a very broad asset coverage — over 3,000 coins. As you correctly noted, we are one of the very few services supporting QRL swaps at all, which is exactly why many users choose us.
Given that:
the swap was successfully completed,
the final outcome was financially favorable to you,
and support responded promptly and transparently,
we genuinely hope you will reconsider your rating.
Excellent support
I made a mistake during the exchange and could have lost all my coins. The support was very helpful and corrected my mistake. As a result, the exchange went well.
December 18, 2025
Unprompted review
Reply from Swapter
Thank you for your feedback and for taking the time to leave this review.
Security is always our top priority, and we’re glad we could assist in safeguarding your funds.
Your review is truly valuable to our team.
We look forward to seeing you on your next profitable swap 🤝
They are blatantly lying about the fact that the Monero network now requires 50 confirmations.
An incredibly disgusting service that screws its users. If you ask in chat before the exchange, they'll tell you they use their own funds and don't use any third-party payment systems.
After you complete the exchange and send the funds, you'll learn that for the security of your funds, there's a 10-hour delay (50 confirmations on the XMR network. The average confirmation time is 10 minutes). Support told me a fascinating story about how this was done for my own safety, and that the XMR network is currently experiencing problems, claiming the Monero team itself recommends waiting 50 confirmations. I asked for a link to some news article about this, but instead they continued to tell me that yes, there are 20+ confirmations now, but we haven't received your funds yet; the Monero network doesn't allow them. Now it turns out that, yes, one confirmation is enough for the Monero network, but for the security of their users, they've mandated 50 confirmations to prevent users from losing funds.
I needed to make an urgent payment in the coin I was exchanging for. Of course, the payment time had already expired, and I lost about 2-3 thousand dollars because they're such a fast service. I contacted support, asking if we had a $100 exchange, and there are already 20+ confirmations. Please send at least part of it. $5 would be enough for me. Please understand, the payment is very important and urgent, so I chose you. But it's all a dead end. We can't. 50 confirmations are required for security.
Upd:
You should have informed the user before they send funds that you need 10 hours to confirm receipt of XMR. You don't mention this anywhere. I realized you're such a unique exchange service when, half an hour after sending coins, your website still showed that the transfer hadn't even been sent yet, and that you were still waiting for it. It's kind of convenient, but what about the hidden conditions that the user only learns about after you've collected their coins?
I don't even care how many confirmations you have for each network. If you want anyone to care, put it in the FAQ on your website. But you won't do that, otherwise it turns out that far fewer users are willing to wait half a day while you spend, collect, or God knows what else with the coins they've received, for security's sake.
The speed of crediting depends on the actual speed of the network. In this case, the deposit was credited significantly faster than two hours.
You're blatantly lying even here, but what else would you expect from you? I have all the screenshots of our chat. You were absolutely insistent that it wasn't your problem, but that the Monero network was simply performing poorly. For some reason, it's only you who's performing poorly.
The deposit wasn't credited any faster. Only after threatening to report it on Trustpilot did you suddenly realize that this number of confirmations would be enough to refund the funds, but you can't make the exchange. Is there a way to upload a screenshot?
Your exchange was fully credited long before I even contacted support. Many exchangers use one confirmation. And that's enough for security, after all, they don't have to steal users' funds for half a day. The Monero network consensus allows for further transfers without any problems after 10 confirmations. For some reason, you personally need 50 confirmations. You're constantly vacillating, sometimes because the Monero network requires it, sometimes because the Monero network is simply slow. By the way, I also have a screenshot where you tried to extort a link to a Monero transaction from me, so the sender's wallet would be visible. Your technical literacy level is zero. Just like your rating of the exchanger, which has no idea what Monero is but is trying to come up with any excuse for why it takes half a day to process the request. Either you're the suppliers, or it's for my security, or the Monero network itself is at fault and is currently performing poorly. Four times during the chat, I asked you for a link to some news item about this, either from the Monero development team or on your website. The only response was repeated spam, saying it's for my security and the safety of my funds. The safety of your wallets.
You've settled in comfortably. Try setting a security requirement of 100,000 confirmations tomorrow. Anyone who didn't ask in chat beforehand is at fault for not realizing you have your own secret terms, which the user will only learn about once they've sent you coins.
December 17, 2025
Unprompted review
Reply from Swapter
From our side, it was emphasized that the required number of confirmations referred to the conditions for crediting XMR deposits at the time of this exchange and applied specifically to this coin and network.
Many other assets are credited with fewer confirmations, sometimes even after the first confirmation. We are working on reducing the required number of confirmations for XMR in the future, as these parameters depend on the security settings for a particular asset.
The speed of crediting depends on the actual speed of the network. In this case, the deposit was credited significantly faster than two hours.
All actions that depend on us — whether completing an exchange or issuing a refund — are performed immediately and take less than a minute.
The required number of confirmations is determined by the liquidity providers involved in the exchange process, while the overall crediting time depends on network speed.
Exchanges are executed only after a deposit is fully credited and are never processed partially. Sending “a small amount first” is not technically supported by exchange services.
Deposit processing and refunds are different operations with different logic: once the deposit has been fully credited and the required confirmations have been received, a refund does not require waiting for those confirmations again, which is why it can be processed immediately.
After the deposit was credited, you chose a refund, which was processed promptly within minutes.
UPDATE
At the moment, XMR deposits on our side are credited only after 50 confirmations. This should not be confused with the refund process.
This is a common practice for this asset following the events of August–September 2025, and there is plenty of publicly available information explaining why confirmation requirements for XMR were increased by many services (not all, but many).
The crediting speed truly depends on the speed of the network. Please note that these are two different things: a transaction being accepted by the Monero network is not the same as the deposit being credited by us. These are separate stages.
We never stated that the Monero network itself “requires” 50 confirmations. We explained that for this coin we use such a confirmation threshold. How quickly the required number of confirmations is reached depends entirely on network sped , and in your case the confirmations were obtained quickly.
Before the events of mid-2025, we did use a lower number of confirmations for XMR. We recommend taking some time to research why confirmation requirements for this asset have been increased. Some services choose to ignore these factors — we consciously do not.
We understand that everyone wants to receive funds instantly. In fact, most of our exchanges do happen exactly that way — quickly and smoothly. That is precisely why we have been operating for several years: users who value speed, security, and competitive rates become our regular partners and recommend us to their friends. Unfortunately, in the fast pace of everyday life, not everyone finds the time to leave a positive review.
We regret that even after your funds were returned within minutes once the deposit was credited, you were left with doubts. We hope you will take a moment to review the information on why reputable exchange services currently use higher confirmation thresholds for XMR, even though this number was lower in the past, including on our side. We also hope you will reconsider your opinion and review.
Fast and reliable service
Fast and reliable service, prompt answers to any questions you may have.
December 7, 2025
Unprompted review
Reply from Swapter
Wolfgang, thank you so much for your review!
We aim to make the process simple, and it’s great to hear that this was your experience.
Your feedback truly matters — it motivates us.
See you soon!
Made today an exchange
Made today an exchange, was in rush. Swaped Monero to USDT and got my money. Also was provided with all necessary information in support chat. Cool! Will use this service again
November 25, 2025
Unprompted review
Reply from Swapter
Glad to help — see you on the next one! 🤗
The worst exchanger in the world!
November 24, 2025
Unprompted review
Reply from Swapter
"Dmitriy Snitko",
to correctly identify your transaction for Trustpilot, please provide the transaction ID.
Since you already sent us screenshots of your reviews in Telegram, we repeat what was explained earlier: on our side everything was completed correctly and immediately — we did everything possible to process your exchange properly and deliver the funds as soon as the network allows.
The reason you still haven’t received the coins is the current delay in the XMR network. As soon as the network returns to normal and assigns the transaction hash, we will send it to you and you will receive the funds.
Update: As we informed you in the Telegram chat, once the network resumed normal processing and we received the confirmation — and therefore the transaction hash — it was sent to you immediately.
They Got Tron
Used Tron on them durring the drop in Oct 2025, they ran my trade that day, no problems.
November 22, 2025
Unprompted review
Reply from Swapter
Luke Burgess, appreciate you sharing your experience. It’s important to us. See you on your next profitable swap. 🤝
There were some initial difficulties…
There were some initial difficulties with the transaction, but support was fantastic! They helped me figure out the problem. Everything went well in the end.
November 17, 2025
Unprompted review
Reply from Swapter
Viktor, thanks for your feedback. See you on your next profitable swap. 🤝
Total SCAM, Fake Customer Support
Total SCAM
Promised to swap old USDC on TRON at a reasonable rate. Then claimed that it was the wrong currency even though it was advertised specifically as USDCOLD. Then demanded 0.04ETH to refund the funds for no good reason, they could have just taken enough to cover the gas fees but they didn't.
Never got the funds back. AVOID THIS SCAM PLATFORM, they must have fake TrustPilot reviews.
Transaction Hash: b4bf624f5acf00459b45f3e9511e938ab92309ab774c618861581dd70f9efb9c
Updated (Part 1):
As you can see Swapter has now responded with their standard useless response to make it seem like they actually want to resolve this issue. I have attached the transaction hash already to this review so they can easily find which transaction this refers to but I'm certain they will do nothing about it, BEWARE ALL!
I'm happy to update this review if they actually return the funds but I'm not counting on it...
Updated (Part 2):
Happy to continue this conversation publicly:
1. Your platform DID advertise the USDC swap on TRON otherwise I would have never sent the funds. This is a deprecated token so I specifically looked for platforms that offered swap capability because they are limited. I have the screenshots to prove it.
2. Therefore now demanding 0.04ETH (US$173 today) to return the funds I deem is unreasonable given the fact that you did advertise USDC TRON swap. Your LP demanding this fee is not my problem, you should have never offered this token in the first place.
In addition, theoretically speaking how am I to know that you won't just pocket the ETH if I actually sent it. Nothing that you have done so far has given me any confidence that you are operating in good faith.
3. Accusing me of leveraging my review for getting a refund is just not true in the way you've framed it.You are the ones that contacted me privately through email to demand the 0.04ETH. I have already mentioned publicly that I would be happy to modify the review if you would resolve this issue that you have caused, which you have not and continue to hold my funds at ransom.
So let me make this very clear and public.
I am not open to sending you 0.04ETH because a) i don't trust your platform and b) this problem was caused by your platform.
I am also prepared to update my review as mentioned if you operate in good faith and return my funds. I am still offering you the 7 TRX to cover the gas fees for the return of funds.
I await your response. I will send the screenshots of the USDC TRON swap offered by your platform to your email.
April 18, 2025
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
We are very sorry that you had such an unpleasant experience. Please specify the transaction ID so that we could check the information and help you.
Thank you for your follow-up. We are truly sorry that you’ve had this experience, and we would like to thoroughly investigate your case in order to provide the necessary assistance.
Although you have provided the transaction hash, we kindly ask you to also share the Swap ID, so we can accurately locate your exchange in our system and make sure we are referring to the correct transaction.
We are committed to resolving this issue fairly and transparently. Please provide the Swap ID here, and we will prioritize the review of your case.
Thank you in advance for your cooperation and patience.
Thank you for providing the information. We have already sent an email to the address you provided, requesting a screenshot of the commission payment, which is necessary to proceed with the review of your case.
Please check your inbox (including the spam/junk folder) and reply to our email so we can assist you as quickly as possible.
We remain in touch and are committed to resolving this matter fairly and transparently.
Thank you for continuing the dialogue. We have carefully reviewed your transaction and would like to provide the following clarifications:
1. Our platform has never offered or advertised the exchange of USDCOLD tokens. This asset is not on the list of supported tokens, and transactions involving it are technically impossible to process.
2. The funds were sent in an unsupported format, and the system cannot process them automatically.
3. Refunds in such cases are handled manually through our liquidity provider (LP).
4. The requested fee is not part of our own policy — it is a mandatory requirement from the LP who actually processes the refund.
We would also like to point out that you offered to remove your review in exchange for a refund during a private email conversation.
Such behavior may be considered a violation of Trustpilot's guidelines, which prohibit using reviews as leverage against a company.
We remain open to honest and constructive dialogue.
We kindly ask that you continue the conversation here on Trustpilot to ensure transparency for all parties and for the moderation team.
Please note that the fee of 0.04 ETH was not set by our platform. It is a fixed condition determined by the Liquidity Provider (LP) who currently holds the funds. Unfortunately, we cannot modify or cancel this requirement, as it is entirely under the LP’s control.
We have indeed tried to negotiate with the LP to reduce the fee; however, unfortunately, these negotiations were unsuccessful.
We completely understand your frustration and want to emphasize that we are on your side and are doing everything possible to help recover your funds.
Please rest assured that we continue to monitor the situation closely and will support you throughout the entire process.
Exchanged my Pi Network for Qubetics 🏆…
Exchanged my Pi Network for Qubetics 🏆 hopefully it pays off 🙏🤞! Took a few minutes but did receive everything🎉 hopefully this helps everyone!
July 30, 2025
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
Thank you for your feedback! We're glad to hear that the exchange went smoothly and that you're satisfied with the result! If you have any questions or need assistance, we're always here to help.
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