SWAU Reviews 229

After 2years of waiting for an autograph I purchased from SWAU and after paying extra for an inscription, the item was sent back to me with smudges and the inscription was clearly written incorrectly and then someone just tried to erase it and it caused smudges. I'm disappointed no one reached out to tell me what happened. I contacted the company and got no response. Provided images even. Seeing these other reviews tells me I am not alone with the dissatisfaction with product and response from the company.

*******Update*********
Company's response finally after the review was left.

"Unfortunately, we do not offer compensation for minor damages, as items go through multiple handling and shipping processes, and we are unable to track exactly when or how such imperfections may have occurred."

It's obvious and blatant when the smudges happened (in SWAU's care) because it was in a hard case that someone there placed it in after it was written on incorrectly! (duh)

The inscription was written wrong...did that happen during shipping and handling and through the hard case their staff placed it in as well? Are they unable to determine that?

It's a total rip off by a customer service that represents the company as an unethical, disreputable company that is in no way remorseful for how poorly they treat their customers. You can see other reviews, I'm not the only one. I do not recommend using them.

****Another response from the company as I continue to try and get them to do right.

Thank you for reaching out to us. This ticket has been closed, but please know that we have noted your feedback and will pass it along to our team for review. We appreciate you taking the time to share your thoughts with us.

Best regards,

SWAU Support

I'm telling you DO NOT TRUST OR USE these people.

I am extremely dissatisfied with the orders placed. My send-in item was returned damaged, and one send-in item lost (with no refund still)

After waiting two years, also received item back unsigned, without any prior notice or explanation.

The resolution offered so far has been a refund accompanied by delayed responses, with no compensation for the inconvenience and disappointment caused. This level of service is unacceptable.

I had a gift card that I wanted to use, and found the photo that that I had to have. SWAU always packs their items carefully, and I’ve never had a problem with my purchases.

The subscription service is overpriced for what it is. Dollar bin remnants. I stayed on several months too long waiting for something decent. Hard pass.

Excellent customer service! I had an issue with the final price and shipping cost. Bobby was a professional in explaining it to me and providing help.

No issues, did a send in, it may take some time but they get it done.

I absolutely love SWAU!! They have the coolest items and a great selection of autographs. I really love the $1 no reserve auctions as I have scored quite a few signatures for a fraction of the price.

I waited two years for my Sadie sink autograph when it arrived the autograph was completely smudged and illegible and written over in two different inks. It was completely ruined. When I contacted customer service. They said the best they could do is give me a 50% refund on the autographed Ruined item. The situation is still not resolved.

The items are always guaranteed authentic and backed 100% by the company for life. I have also never experienced better customer service ANYWHERE else, ever. The items I buy are always packaged the best possible way and arrive in a timely manner

Great communication, fast shipping and very easy transaction. Looking forward to finding another gem for my collection

I’ve been using SWAU for years and never had an issue. I also utilize their authentication services at Comic Cons.

Honestly the the transaction from me sending the poster to getting it was super smooth and safe, I live in Dubai and after I got the shipping email it got here in like 3 days I think, outstanding service and my Natalie Portman autograph turned out stunning!

thank you SWAU

Its were received well packed & they all looked great. SWAU made it possible to finish collectible pieces I never thought I'd finish

Fantastic signature item delivered by SWAU! Rare Natalie Portman autograph was delivered in a SWAU hard case perfectly packed to prevent any damage! The Funko Pop was pristine and the autograph was in the color specified and very crisp! Excellent transaction!

100% satisfied for respect of order and shipment through UPS with no extra custom fee

I’ve purchase many items from SWAU directly as well as their monthly auctions. Just a great overall company to deal with and all of the autographed photos (only collect photos) have been in pristine condition with well placed and crisp autographs. Would recommend to those who love collecting quality pieces.

Have done business with this company three times now. They have not let me down. They say what they do and they do what they say. Honest, reliable, professional and they handle your mail in items like it was their own. Which is extremely rare. I would recommend this company with no hesitation. I hope to do more business with them in the future.

Took a very long time but I’m happy with the result.
Absolutely no problem. Mostly out of their control when they have to fit signings into the talents schedule
Worth the wait.

Good instructions on how to order. During the process tracking information on the item (Natalie Portman signed 8x10). Instructions were followed well.
Very pleased with my item.

Over the years I have purchased many pre-sale signed items from SWAU. All of them have been exceptional. This week I received my 16x20 "Black Swan" Natalie Portman. Totally blew me away. Perfect placement on the quote and is a work of art. The photo is being framed, but when it is finished I will post a photo of it. Thank you SWAU!