Sweet Factory Ireland Reviews 

478
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!

Rated 5 out of 5 stars

Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... See more

Rated 1 out of 5 stars

Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... See more

Company replied

Rated 5 out of 5 stars

I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... See more

Company details

  1. Confectionery

Written by the company

The Sweet Factory Ireland, Pick'n'Mix since 1993


Contact info

3.5

Average

TrustScore 3.5 out of 5

478 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(478)

18 reviews in the last 12 months

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Rated 4 out of 5 stars

I love my mix share bag

I love my mix share bag, I got to choose 16 different sweets and they did not disappoint. They were delicious. I also bought a Halloween mix bag which were delicious too. Especially the marshmallow pumpkins yum

October 17, 2021
Unprompted review
Rated 5 out of 5 stars

Hands down, the best sweet bags in Ireland!

Absolutely amazing sweets! They have an excellent range of sweets available for the My Mix bag and their other bags are really unique. The sweets are delicious, the delivery is fast and the range is way better than any of Sweet Factory’s competitors. What more could you want?

October 8, 2021
Unprompted review
Sweet Factory Ireland logo

Reply from Sweet Factory Ireland

Hey Hannah, thank you so much for the review. It really means a lot to us to hear that! :)

Rated 5 out of 5 stars

Great Veggie/Vegan Selection!

I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Factory’s vegan mixes are amazing with a really broad selection! I’ve ordered from here a few times and most recently there was an issue where I didn’t receive my order. But Sean was able to help, and even sent me a mini vegan mix as an extra for the mistake caused! Super nice :)

September 9, 2021
Unprompted review
Rated 4 out of 5 stars

Amazing service...the sweets were…

Amazing service...the sweets were delicious and arrived really quickly. Was great to handpick some old favourites and have them delivered. The only thing I would nitpick about is that I was given no notice that the order was out for delivery or given an approximate window of when they would be there. They literally arrived as I was on my way out the door which surprised me as I didnt even know they were on the way! Otherwise was really happy with my experience

September 5, 2021
Unprompted review
Sweet Factory Ireland logo

Reply from Sweet Factory Ireland

Hey Emma, normally when an order has been processed you should receive an email from UPS with an approx delivery time, very sorry to hear you didn't receive this. Glad you enjoyed everything else.

Rated 3 out of 5 stars

Ordered two bags of sweets

Ordered two bags of sweets. One bag came perfectly, however the second bag had one wrong sweets in it, send an email to the company explaining that they didn’t send me the correct order & never got a reply.

September 4, 2021
Unprompted review
Rated 4 out of 5 stars

Was ok..

Was ok.. wasn't to happy with them 😕

August 17, 2021
Unprompted review
Sweet Factory Ireland logo

Reply from Sweet Factory Ireland

Hey Niamh, sorry to hear you weren't too happy with your order. We'd love for you to share how we can improve our service or why you weren't happy with your order. You can email us on info@sweetfactory.ie :)

Rated 5 out of 5 stars

Great!

Order process was great and delivered quickly. Everything was correct with the exception of raspberry millions subbed for strawberry which wasn't a big deal.

Only issue is i didn't get a dispatch confirmation or any delivery info, luckily I was here when the courier came. Would have been really useful to get a notification of dispatch and tracking info but thank you to the team for the easy order and quick delivery :)

July 30, 2021
Unprompted review

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