Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... See more
Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... See more
Company replied
I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... See more
Company details
Written by the company
The Sweet Factory Ireland, Pick'n'Mix since 1993
Contact info
2nd Floor Broadmeadow Hall, K67 Y5F2, Dublin, Ireland
- sean@sweetfactory.ie
- sweetfactory.ie
3.5
Average
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love it !!
Great presentation! Lovely selection of sweets. A great present for a loved one
August 7, 2025
Great quality confectionary
Great quality confectionary, love how it’s an Irish brand and they own the pick n mix idea. Very good value if you buy in large quantities and great for catering parties with !
July 4, 2025
Unprompted review
Reply from Sweet Factory Ireland
Thank you Charlene!!
Great selection and fast delivery.
Wide choice of sweets that my kids loved. They also loved the fact they could just pick their favourites and get a bag that they could share.
It was a great price and really fast delivery.
May 19, 2025
Reply from Sweet Factory Ireland
Thank you for the review Anna!!
Great service
Great service, quick delivery, delighted with my purchase and great to know of this website to get items you can no longer get in shops
May 19, 2025
Delicious and the Best sweets ever.
Fantastic selection of all different jellies,sweets, chocolates and fudge. They are the perfect present to give to anyone, everyone has a sweet tooth.
May 12, 2025
Excellent Service
I accidentally ordered the same thing twice and they contacted me to let me know and refunded one of the orders. Excellent service.
May 8, 2025
my order was wrong and I emailed but…
my order was wrong and I emailed but nobody has come back to me so I won't be ordering again from you
April 30, 2025
It was easy to order and the sweets…
It was easy to order and the sweets came in good time and they were exactly what I wanted
April 22, 2025
Fast delivery & Delicious
Fast delivery. Sweets were exactly what I picked and everything was super tasty & fresh. Will definitely be back for more.
April 14, 2025
This was my second time dealing with…
This was my second time dealing with Sweet Factory Ireland and both times they delivered the correct orders to the specified addresses within 72 hours. Delighted with this. I will be using Sweet Factory Ireland and I highly recommend this company.
March 20, 2025
Great quality vegan sweets
Great quality vegan sweets, you'd never know unless you read the lable. The quantity of 800G is a great deal for the price. Shipping was incredibly quick as well. Have already recommended to friends.
January 21, 2025
Ordered 11 days ago
Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all their competitors sweet sensations, the sweet king etc. will go back to the competitors from now on.
January 21, 2025
Reply from Sweet Factory Ireland
Hi Jennifer, sorry for the delay with your order. We didn't receive a message through our online contact form, as we don't always check our socials. We've had a number of orders delayed by An Post this year, and even more last week with the storms. Delivery should normally be 2-3 days. I've very sorry again for this. Your order has been delivered to An Post and should be with you soon.
Missing items
Ordered a pick and mix bag and a mega box! Only received 2 bags of pick and mix, didn’t get the mega box as I ordered. No reply from emails, poor customer service and missing items!
January 9, 2025
I am very happy with my purchase
I am very happy with my purchase, a very varied selection. Thank you so much.
December 2, 2024
Great service and choice
Great service and choice, always a go to for Christmas and birthday pressies. The only small complaint is personalising a gift is a bit pricey and you don't get many characters on the label.
December 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.