Sweet Factory Ireland Reviews 

478
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!

Rated 5 out of 5 stars

Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... See more

Rated 1 out of 5 stars

Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... See more

Company replied

Rated 5 out of 5 stars

I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... See more

Company details

  1. Confectionery

Written by the company

The Sweet Factory Ireland, Pick'n'Mix since 1993


Contact info

3.5

Average

TrustScore 3.5 out of 5

478 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(478)

18 reviews in the last 12 months

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Rated 4 out of 5 stars

Sweets are fab and fast delivery

Sweets are fab and fast delivery! If I was to point out one thing, maybe mix up the bag a bit before sealing as I find I'm picking the same Jelly until that scoop is gone until I'm onto the next type.
Will order again!

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Irish company❤️

I will 💯 be ordering from this company again the presentation was absolutely insane and my friend loved it. Thank you so so much xx

January 23, 2022
Unprompted review
Sweet Factory Ireland logo

Reply from Sweet Factory Ireland

Thank you so much Sheila!

Rated 3 out of 5 stars

The parcel arrived at a Parcel Motol…

The parcel arrived at a Parcel Motol that I had to go and collect within 24 hours. I would have appreciated a notice when I order that this would happen.

January 21, 2022
Unprompted review
Sweet Factory Ireland logo

Reply from Sweet Factory Ireland

Hey Ollie, I'm so sorry this happened. Our contract with UPS is for direct deliveries only and not for Parcel Motel, so this shouldn't of happened. Thanks for making us aware of this. Hope you enjoyed your sweets.

Rated 3 out of 5 stars

Sweets were yum as per usual

Sweets were yum as per usual. However, the delivery was very late. It was intended to be given to people in isolation and they had already finished it by the time they arrived, which was very disappointing.

January 7, 2022
Unprompted review
Rated 3 out of 5 stars

I’d like to write something more…

I’d like to write something more positive as I am happy with many aspects of my mix but there was some disappointment. One bit of honeycomb had some hairs on it so I just discarded it. I seem to have gotten a large volume of some items over others, I’ve gotten two pieces of honey comb but more strawberry pencils than you could shake a stick at while asking for one portion of each, I also used three of my ten items on candy necklaces and did receive three but I feel that if I’d chosen one I wouldn’t have gotten just one as a singular item. The quality was good and I’m enjoying it but for the price I can’t say I’m delighted.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Best Sweets

Best Sweets

There are so many sweet companies now but these are the best, real sweets rather than copies…..

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I had been ordering from different sweet companies around Ireland and couldn’t find the company that made the best vegan sweet bags with good quality and variety,I came across sweet factory and they are amazing! I love being able to choose what sweets I get, that way I know I’ll like them all when I get them, absolutely amazing quality sweets too, so tasty and so much variety, I’ll be sticking with sweet factory for the future now, outstanding service and delivery was super quick and hassle free, thank you!

December 16, 2021
Unprompted review
Rated 1 out of 5 stars

This company absolutely shocks me

This company absolutely shocks me

This company absolutely shocks me, I decided to purchase sweets here even as I was told that staff are good with ignoring customers, its blatant as it feels as if my calls are being discarded.

My item shows delivered but i have not received parcel, I have called ups and they advised I call sweet factory. Can you please get my order to me or refund me ASAP! I will not be a victim to Internet fraud!!!

December 10, 2021
Unprompted review

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