Sweethome Reviews 75

Absolute scam company i ordered taps that were never delivered and i am now having a nightmare trying to get my money back do not use this company.
Update - This company tried blackmailing me to remove this review before they would issue a refund, I declined to delete and then they stated they had processed the refund i have been waiting another 16 days now and still i have no refund. The customer service is non exsistant and very unprofessional avoid this company at all costs unless you want to loose your money and be treated very badley!

I bought two kitchen faucets, which are very nice, but there is a problem with one of them.
Repeated emails have not been responded to.
Repeated calls to their 888 and 800 numbers are not answered.
Their Chat function does not respond.

This is a Chinese company based on the East Coast. Do not trust this seller. Returns are endlessly argued and no shipping label is sent upon customer request to return for full refund.

I ordered a beautiful black matte sink faucet which arrived damaged on one corner. I immediately contacted Sweethome customer service and sent in the pics of proof. I heard back from them with the remark “it might have gotten damaged during shipping”.
I am not interested where it got damaged but simply want to return for full refund!
They wrote back asking for a pic of the box and then again a long explanation cones how the product could have gotten damaged with still no return label. I am waiting since a week now to simply be able to return for full refund.
Silvana

I bought a system from sweethome247. I need a replacement water valve. It has leaked from the start. They have sent me the wrong size twice. They started by telling me they couldn't find my original order, Now they can't find the right size replacement. They have stopped answering my chats and phone calls.

I bought a shower system for over $2000. One ov the cartridges (value that turns water on and off) started leaking immediately. I called and asked for a replacement. They could not understand English. I had to use the chat feature. They promised to replace but they did not. I finally paid to get one. It was delivered. Too small, would not screw into the unit. Can’t find a replacement in the USA.

I'm so happy with their quick response and the solution they found for me - it was exactly what I needed! I'll be buying from them again.

Bought an expensive tap set and the paint has started to flake off on the base. They are not corresponding or taking any action even though it is only 4 months into a 1 year warranty. I do not recommend this product especially with expensive plumbing installation. Poor

Purchased 2 of the contemporary faucets in Nov 24. One of the valve stems broke off, leaving it useless. Correspondence with Sweethome247 was started in Dec24 for replacement or purchase of valve core. Excuses including Chinese new Year then finally no response continue as of April 23/25. I have since purchased a new faucet at full price to scavage the part.

This company is such a fraud! Be aware before parting from your hard earned cash!
Website looks very good and they show their products well but the consumer service and warranty is non existent.

If you want to buy they talk to you, if you bring problems they ghost you.

It’s a distributor in CA shipping in Chinese goods. The contact doesn’t give a phone number or a name and only helps if it’s sales.

Do not trust this company!
My shower failed in 3yrs and they don’t care!!

I purchased the Three Ways Kitchen Faucets Pull Out Filter Tap for Kitchen Sink in 2022. It worked very well until about a month ago when it began leaking water. I paid a plumber to inspect the leak who informed me that the leak was coming from the internals of the product and the entire faucet would need to be replaced. He informed me that it should be under warranty. This product advertises a limited lifetime warranty (residential). I have been trying to get in touch with the company over the past month. I have tried via several phone calls and emails. No one ever answers the phone when I call and there is no way to leave a voicemail. I have sent several emails to all email addresses provided on the website and have received no response. This company does not honor their warranties.

I talk to Eric about the faucet fading and stop worrying he pretending that he didn't get my order and paid with PayPal and send the information never respond back and it says warranty. I have many emails and texts and phone calling i did and now they want respond back only respond few times. Please stop this fraudulent company

It's now been more than two weeks with nothing being resolved. (read last review) Don't buy from Sweethome!

My first order and experience with Sweethome was exactly what I expected, great value and true customer service. I asked questions in advance and was given timely and accurate information on which to base my order. When I had a technical problem placing my order online, I was assisted to my complete satisfaction. I felt valued as a customer and will be returning and recommending to others.

This company is a rip off, shop elsewhere I paid $323.98 for my order and I refunded the items in a timely manner after finding out they were too big for my sink and my refund amount was $215.98 so they charged me $108 to return the item that was shipped free and I had to pay for the shipping via ups, so why did they rob me of $108?

I purchased all of my bathroom products from sweethome, including faucets and shower sets, and was very pleased with all aspects of the transaction. The phone service staff was knowledgeable and courteous, the merchandise was received promptly, and the return policy was excellent.

This is my third purchase and I have been very pleased with the entire process.

These people are scammers. Please dont purchace anything from them.

At that time, I searched in Google and found a shower set from sweetome247 , it was beautiful, but then I searched the reviews of SWEETHOME, although the overall reviews were very good, there were some bad reviews, some hesitations, but the product was too attractive to me, so I dialed SWEETHOME's phone number, and still purchased the product under the customer service staff's sincere introduction. Received the product very quickly and it was just like the product picture and description. In the process of installation, SWEETHOME's customer service staff also provided particularly good support. The service was very good and will buy again next time.

Great product. Easy to install. I accidentally placed an extra order and customer service was very helpful and quickly got back to me and canceled one of the orders. I had a very good experience with this company and its products.