Overly large holes on the sweet puffs. Dramatically different pipes , quality was ok but simply can’t use these massive hole variants.
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Great communications. Quick delivery. Product on point. Order was sent over two deliveries as one item was out of stock at the time of dispatch. Trustworthy as of May 2026.
Fast delivery Customer service is top notch Items as described in box Not expensive Some items purchased weren't shipped but before I had contacted customer service missing items arrived in... See more
Had no troubles, 1 of the items i choose was out stock and they contacted me via txt , that i could respond via txt making it an easy thing to fix. Then my order arrive days later.
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They are of very low quality
They are of very low quality, one has snapped in my hands. They are both poor quality and bowl opening is far too large.
December 10, 2025
Reply from sweetpuffholland.com.au
Hi Dean,
We’re really sorry to hear about your experience and apologise that the pipes you received didn’t meet expectations.
We’ve carefully checked our inboxes and order records and, unfortunately, we couldn’t find any email or prior contact from you before this review was left.
All Sweet Puff Holland pipes are genuine and hand-made, which means minor variations can occur. That said, any items with noticeable defects should not have been sent out, and we take full responsibility for this.
We’ve already been in contact with you and are more than happy to arrange replacement pipes and a refund to make this right. We’re committed to resolving this promptly and ensuring you’re looked after.
Please continue the conversation with us directly so we can finalise this for you as quickly as possible.
Kind regards,
Sweet Puff Holland Team
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