Sweet Rebels Reviews 40

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I recently ordered a 1kg bag of pick & mix. I chased delivery as we were going on holiday next day. SR in customer services apologised for the delay and arranged for delivery to our holiday address -... See more

Rated 1 out of 5 stars

Disappointed - previously used Pick yo mix for many repeat orders never any issues which I understand has now become part of the Sweet Rebels family. Ordered sweets for my son's birthday, wrong order... See more

Rated 5 out of 5 stars

Ordered a standard 1kg mix. Royal Mail were on strike so delivery costs refunded in full, emails responded to promptly and by a person!!! Sweets arrived, brilliant packaging, quality and service all... See more

Company replied

Rated 5 out of 5 stars

The customer service was second to none. Two separate replies to one query within 12 hours. Gorgeous sweets too! Annoying shared by every member of the family so will need to order more soon!

Company replied

Company details

  1. Confectionery

Written by the company

We're on a mission, to MAKE RETRO GREAT AGAIN. It starts with pick and mix. We're tired of poor quality sweets, delivered late, with zero thought about the planet. What you get from us is best in class retro pick and mix, packed in biodegradable packaging, zero plastic. Delivered to your door, fast.


Contact info

3.8

Great

TrustScore 4 out of 5

40 reviews

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Rated 5 out of 5 stars

I recently ordered a 1kg bag of pick &…

I recently ordered a 1kg bag of pick & mix. I chased delivery as we were going on holiday next day. SR in customer services apologised for the delay and arranged for delivery to our holiday address - sweets waiting for us when we arrived. Fabulous!

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Better Quality out there.

Honestly, for £9 per bag, these are not worth it. We used to buy Pick Yo Mix, and they were great in comparison(also disappointed they suggested Sweet Rebel). All the sweets seem to taste the same and not great quality compared to other pick n mix. Very disappointed and won’t be shopping there again.

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed - previously used Pick yo mix for many repeat orders never any issues which I understand has now become part of the Sweet Rebels family. Ordered sweets for my son's birthday, wrong order arrived 70% will not be eaten. Emailed Sweet Rebels, no response. I thought they would at least send the correct order out !

February 10, 2023
Unprompted review
Rated 1 out of 5 stars

Missing order and no customer service contact

Ordered over a week ago and the wrong address was on the order. Tried to contact to correct this mistake and have heard absolutely nothing back. Apparently the order was returned to sender and has since been delivered, but complete radio silence from Sweet Rebels.

February 11, 2023
Unprompted review
Rated 1 out of 5 stars

I haven't received my order

I haven't received my order. I got an email on the 21st November to say it was despatched. It is now the 30th and I still haven't received it.

November 30, 2022
Unprompted review
Sweet Rebels logo

Reply from Sweet Rebels

We're really sorry to hear this Jason, we've been impacted by Royal Mail strikes and we're doing everything possible to get the orders dispatched and delivered. We've checked your tracking number and orders that were placed from the 19th are sadly delayed. You will receive an email shortly with an update on the situation.

Rated 4 out of 5 stars

Great quality treat!

Nicely packaged and really fresh sweets! Great mix of sweets too 😋

November 21, 2022
Unprompted review
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Reply from Sweet Rebels

Thank you Karina, appreciate the kind words

Rated 4 out of 5 stars

Sweets are good and delivery was quick

Sweets are good and delivery was quick. Only problem ordered two different bags, didn’t know which was which as no label on. One bag was a gift so bit disappointed. Did e mail and got a reply within the day. Still a bit disappointed.

November 25, 2022
Unprompted review
Sweet Rebels logo

Reply from Sweet Rebels

Thanks for the feedback Pat, we've put a process in place to resolve this issue

Rated 5 out of 5 stars

AmazIng customer service and the sweets…

AmazIng customer service and the sweets arrived quickly and looked amazing! Covid got me and my grown up sons seemed to enjoy eating MY treat to myself! 🤦🏼‍♀️ I will try again when I get my taste back :)

November 24, 2022
Unprompted review
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Reply from Sweet Rebels

Thanks Kelly!

Rated 4 out of 5 stars

My order was great and a 1kg bag was…

My order was great and a 1kg bag was scoffed by me in 4 days! Only thing though was the 48h delivery was delayed, but that was probably the couriers fault.

November 16, 2022
Unprompted review
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Reply from Sweet Rebels

Thanks Abby, we've had some issues with Royal Mail strikes which is frustrating

Rated 1 out of 5 stars

They sent the wrong sweets

They sent the wrong sweets, I ordered plain mini pencils and they sent fizzy ones meaning all the sweets were smothered in the fizzy sugar, yuk! Ended up binning then, I did email them to let them know but they didn’t bother responding unfortunately so won’t order again

November 12, 2022
Unprompted review
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Reply from Sweet Rebels

Hi Georgina, thank you for your feedback, and sorry to hear that you did not enjoy your sweets. We have checked your order and you chose sour strawberry pencil bites as one of your scoops, which are coated in sugar. We have also checked to make sure we didn't miss your email but sadly we have not received anything. We do try to make sure that we respond to customers within 24 hours. Our customer service email is treats@sweetrebels.co.uk.

Rated 5 out of 5 stars

Dangerous 🥵

Dangerous tbh, they’re so good and come so quick I could be ordering a bag once a week - great packaging too

November 18, 2022
Unprompted review
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Reply from Sweet Rebels

Thanks Genie :)

Rated 5 out of 5 stars

…yummy…

I was surprised how fresh the chocolate sweets tasted - delicious - best I had yet.
10/10

November 19, 2022
Unprompted review
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Reply from Sweet Rebels

Thanks Charlie, this made us smile!

Rated 5 out of 5 stars

Ordered the sweets online which was…

Ordered the sweets online which was super easy. I then forgot I’d ordered them until they turned up a few days later. Amazing sweets, great prices and super service.

Thanks

November 1, 2022
Unprompted review
Sweet Rebels logo

Reply from Sweet Rebels

Thanks Tony, appreciate your review!

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