I ordered x2 strawberry nutella crepe and received it in a total horrible condition. When I called them to update this they told me this is how they make it and if I dont like it I shouldn't have orde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant customer service. Callum an Admin go above and beyond to help make sure any issues with orders are resolved. 5 star hygiene always clean. Fast delivery always arrives In the 3-6... See more
The best customer service on tiktok great products callum and admin go above and beyond in helping you. If i could give it more then 5 stars i would If u havent ordered get ordering your missing out... See more
Company replied
Amazing sweet company! Huge range of items available at great prices! Definitely the cheapest! Everything is always so well packaged. Dispatch and delivery is always great! Definitely deserves 5 stars... See more
Company replied
Company details
Written by the company
The Sweet Shack offers the best imported ranges from all over the world such as the USA, India, Thailand, Australia, France, Spain, Canada and much more! We aim to keep prices as cheap as possible, and we pride ourselves on customer service.
Contact info
PRIVATE, PRIVATE, Cardiff, United Kingdom
- cardiff.sweetshack@gmail.com
- sweetshackcardiff.co.uk
3.7
Average
43 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Sweet Shack
Thank you for your review Sarah.
Regards
Callum
Omg the best person I have ever ordered…
Omg the best person I have ever ordered from and the best price and quality everyone needs to give him a shot you’ll defo come back for more 👍
August 16, 2023
Unprompted review
Reply from The Sweet Shack
Thank you for your review Ross. Appreciate it!
Thanks
Callum
10/10 recommend!
the sweet quality is top tier! if any issues with delivery times owner is helpful and professional lovely family ran business lots of different items to choose from favourite place to buy sweets 10/10 recommend
July 5, 2023
Unprompted review
Reply from The Sweet Shack
Hi Serenity, thank you very much for your kind review. I appreciate your custom.
Regards
Callum
Next to none, absolutely amazing!
Received my giveaway prize today! Absolutely love them, the sweets are amazing! Customer service is always next to none. Thank you so so much 🩵
August 16, 2023
Unprompted review
Reply from The Sweet Shack
Hi Sade - congratulations on winning the giveaway! I am glad you enjoyed your sweets.
Thanks
Callum
Amazing products
Amazing products , prompt delivery .
Kind helpful staff 😊
August 15, 2023
Unprompted review
Reply from The Sweet Shack
Hi Claire, I am pleased to hear you enjoyed your products. Thanks for your review.
Callum
Amazing service.
Amazing service and lush sweets.
Thank you for my order :)
March 23, 2023
Unprompted review
Reply from The Sweet Shack
Hi Lauren, thanks for your review! I am glad to hear you enjoyed.
Callum
I had a crips bundle and I can honestly…
I had a crips bundle and I can honestly say it was amazing good amount of selection and the best before dates are good over all i would say 5/5 definitely recommend for the price. The delivery was great it come on time and not damaged
August 12, 2023
Unprompted review
Reply from The Sweet Shack
Hi Madison, thank you for your review. I am so pleased you enjoy our crisp box, they are one of the most popular products. Thanks, Callum
Excellent customer service with a smile
Always happy to order from here. Great customer service, fast delivery, excellent supplies. Always a great live to watch orders being packed. Always customer service with a smile. Always going to order
July 22, 2023
Unprompted review
Reply from The Sweet Shack
Hi Carly, thank you for your review. I am glad you enjoy our livestreams. Thank you for your continued support.
Regards
Callum
First class service
First class service, order arrived promptly, communication great as questions answered quickly, fabulous choice of products to choose from and website easy to navigate . Would most certainly recommend .
August 2, 2023
Unprompted review
Reply from The Sweet Shack
Hi Christina, thank you for your review. I am pleased to hear you enjoyed your experience. Thanks, Callum
Amazing sweet company
Amazing sweet company! Huge range of items available at great prices! Definitely the cheapest! Everything is always so well packaged. Dispatch and delivery is always great! Definitely deserves 5 stars if not more!
August 11, 2023
Unprompted review
Reply from The Sweet Shack
Hello, thank you for your review. I appreciate your kind words and I'm pleased you are satisfied with the products we provide. Thanks, Callum
Great products
Great products, quick delivery, properly packed and great prices.
July 27, 2023
Unprompted review
Reply from The Sweet Shack
Thank you for your review Alexander. I am glad you enjoy.
Thanks
Callum
Order from here
Absolutely amazing customer service ! Whole family orders from here it's so good and such a good range of products got everything u can think of. Great quality products and even better prices
August 11, 2023
Unprompted review
Reply from The Sweet Shack
Thank you for your review Sophia. I am so happy you and your family enjoy our ranges. Your support is greatly appreciated. Thanks, Callum
Amazing selections at awesome prices
Amazing selections at awesome prices, always keeping the fans engaged and included. Will definitely be ordering again 🙂
August 11, 2023
Unprompted review
Reply from The Sweet Shack
Hello, Josh. Thank you for your review. I am glad you like our store. Thanks, Callum
Lovely delivery
Lovely experience, I made a delivery and It came on time, my package was slightly damaged but it's due to there delivery supplier, that is one thing I think they should change.
February 15, 2023
Unprompted review
Reply from The Sweet Shack
Hi ash_ghost, thank you for your review. I am pleased you enjoyed your order, but I'm sorry it arrived slightly damaged. All TikTok shop orders are shipped using Evri, and all orders from sweetshackcardiff.co.uk are shipped with Royal Mail Tracked 24/48. I am working with TikTok shop to change from Evri but they are not being very co-operative right now. Thanks, Callum
I have ordered from here many times…
I have ordered from here many times always on time in delivery 🚚 and never a problem they are great on the live and always try there best to make 1 and every customer happy definitely be ordering again
August 6, 2023
Unprompted review
Reply from The Sweet Shack
Thank you for your review Dawson. I am glad you are pleased with your experience at The Sweet Shack. Thanks, Callum
Very fast delivery and excellent…
Very fast delivery and excellent product. Will definitely be buying from here again.
August 9, 2023
Unprompted review
Reply from The Sweet Shack
Thank you for your review Mattia. I am glad you enjoyed your order. Thank you, Callum
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.