Sweetzy Reviews 

Terrible service order never arrived and then told it had been redelivered but received nothing took it as £20 loss and will not use again

​I recently placed an order with Sweetzy and managed to snag some absolutely amazing deals!
​I did run into a slight hiccup with the shipping—my parcel was unfortunately damaged in transit and diverted straight back to Sweetzy. However, their customer service team handled it flawlessly. I contacted them about the issue, and William stepped in and sorted everything out immediately. He had a brand-new order sent back out to me by the very next working day!
​The sweets are delicious, and the service is next-level. I highly recommend Sweetzy for both their treats and their fantastic team!

Previously, I wouldn’t have been able to speak highly enough of Sweetzy. The products are good, and my orders have always arrived on time. Unfortunately, my most recent experience has left a very sour taste.
I increased the value of my order specifically because the website advertised free next-day delivery for orders over £30. However, when Friday came (the expected delivery day), my parcel hadn’t arrived and the tracking wasn’t updating.

This is where things became particularly disappointing - the customer service. I was told that next-day delivery doesn’t apply to me because I’m in Belfast… except I’m not. After multiple back-and-forth emails, I reluctantly agreed to allow extra time and wait until Tuesday - almost a full week after placing the order.

Even then, the parcel still didn’t arrive. Evri provided an estimated delivery time, updated it, that time came and went… and then at 10:20pm updated the tracking again to say they couldn’t deliver and would “try again.” At that point, after everything, I contacted Sweetzy again and told them to cancel the order. The whole situation became an absolute farce.

The most frustrating part wasn’t just the delay - it was the complete lack of accountability. Not a single response I received included an apology. Instead, there was ongoing “confusion,” but no real acknowledgment of the inconvenience caused. I completely understand that issues can happen (and this may well have been down to Evri), but a simple apology goes a long way - especially when things go wrong.

To make matters worse, my parcel somehow ended up in Ireland before making its way to North Wales, which clearly suggests something went very wrong in transit. I even asked if this could be looked into to prevent it happening again, but that question was ignored.

Overall, I feel like the handling of customer queries needs improvement. Whoever is responding to emails would benefit from proper training, as it currently feels like customers are being fobbed off rather than genuinely supported.

Sadly, due to this experience, and the disappointment of my 7-year-old, I don’t think I’ll be using Sweetzy again. It’s extremely frustrating, especially given how positive my experiences had been before.

Low quality sweets. Did not get ones I’d selected in the pick n mix. Absolutely don’t recommend.

🤬🤬received mine yesterday it is a birthday gift… there is nothing on it to indicate birthday, there is no ingredients stickers, the lid was cracked and won’t stay on so was wrapped in cling film… how can this be gifted to someone for their birthday. 1st and last order feel quite let down…

Ordered over the weekend realised I put my wrong address. I contacted customer services I was answered straightaway, even though was weekend, address corrected. My sweets were delivered today and oh my goodness what an amazing variety l, was also given free sweeties too. Excellent yummy sweets, packaged very well. Fantastic customer service. Fast delivery. Would highly recommend one very happy customer thank you sweetzy xxxx

I ordered 3 bags of sweets for a gift plus 2 free bags for 'signing up'. Delivery took two days which was great

Unfortunately, the bags have a see through window in the front. On all 3 bags the inside of the windows look dirty meaning I can't give the bags as a present. They not just clean with a bit of sugar on the inside, they actually look dirty. It looks like the sweets have been dropped on the floor, swept up and put into the bags. There were no free bags for signing up either.

I emailed the company and they couldn't care less. Apparently, I wasn't allowed the 2 free bags because I used a code so their advert is a concrete. They also tried saying that the bags were a little scratched because of the sweets.

I've emailed a reply saying they misunderstood what I was saying but I'm not expecting any decent customer service. I've ordered this kind of product before from other companies and had no problems. I won't be using this company again. If you want to order gifts of this nature use another company.

Order next day drop off. Came three days late because they don’t work weekends and bank holidays. Would’ve been lovely to know as it was for a birthday party. The Kinder Fudge was very low quality. The rest of the sweets are good quality and it was a good deal.

Never received the free sweets advertised on the website, customer service very unhelpful. Will not be using again .avoid. Spent over £30 .

I've ordered from Sweetzy a few times, and to be fair, I've personally never had a problem with the quality of the sweets. They've always been fresh and tasted really good. I was recently given a 1kg bag of unbranded pick'n' mix from Amazon, and they were completely tasteless and absolutely disgusting I genuinely had to throw them away. So Sweetzy's product quality, I don't have an issue with.

My issue with Sweetzy is with two of the 1kg pre-mixed bags I ordered and received - They were picked, but definitely not mixed! It looked as though I was just given two bags of their worst sellers that they wanted to clear off the shelf, with only 8 different types of sweets in each of the 1kg bags! 8!
Some of the sweets I had over 200g of, and it quickly became very unappetizing or appealing looking into an entire 1kg bag with such little variety.

They have such a wide range of sweets on their website, if it were my company, I would be throwing in a little tiny handful of everything to give a really good variety and a proper 'mix', as opposed to just throwing in giant handfuls of their 8 or 9 worst sellers!

I raised this to Sweetzy Customer Service via email, and similar to other people's reviewed experiences, all I received was rude, dismissive replies, which to be honest left me quite stunned and shocked!

No apology, no accountability, absolutely no offer to make things right or try and fix the situation. Just dismissed me with defensive replies and something about how they offer a "great selection of pick'n'mix that people love."

Pardon the pun, but this immediately left a really sour taste in my mouth, and receiving customer service like that immediately made me feel quite angry and unheard, and it's genuinely made me not want to order from Sweetzy again, which is a shame because Father's Day is coming up and I was going to order a few bags for my dad.

When it comes to giving their customers seriously great service and support, I think that deep down, whoever is calling the big shots at Sweetzy, doesn't reeeally care about the customer.
They've probably got enough orders coming through from their social media campaigns that they don't care if they lose a few unhappy customers, but this shouldn't be the way to run a business.

I would pay attention, Sweetzy, and start giving your customers a slightly better experience, both in pick'n'mix variety, and customer service.

Disappointing.

I ordered some specific sweets and they never arrived
Should have got them last week Thursday
Sunday I was told they are on the way
Monday I was told we don't have your address
I clearly wrote my address down and they missed off my door number making it my fault
Tuesday now and still waiting for my sweets/refund only to be told you have to pay for shipping again for your sweets
Guess who's never getting my business again

I encountered a problem with the delivery company delivering to the wrong address. I contacted sweetzy and after printing a form to hand sign and the fact I provided photo evidence of the wrong delivery address they rectified my situation and are sending a replacement thank you to your entire team.

Ordered easter bundle with guaranteed easter delivery. 4 weeks post easter it arrived and not what was ordered. Basically the company view is it was couriers error so put all the blame on them. Im sorry but you hire a company to do your service, that is still your responsibility, you can't blame everyone else. Ive tried discussing it with sweetzy but they dont really care and dont except its their fault for wrong product or for choosing the delivery company. After talking to delivery company they have told me parcel was sent back to sweetzy because they tried to pay minimum charge for the parcel even though it weighed over that allowance allowed. Twice. Not a happy customer. Will go back to #mysweetdelivery, get what you order with quick delivery.

Avoid.

Ordered a pick n mix with specific sweets, but key items were missing entirely and replaced with large amounts of others. This completely changed the product — it was not what I paid for.

No communication about stock issues or substitutions beforehand. You just receive whatever they decide to send.

Customer service was worse. Instead of resolving the issue, they repeatedly blamed me for not keeping a delivery note and for not checking every sweet before eating — which is completely unreasonable.

Only after persistent back-and-forth was a partial refund offered.

Poor service, poor communication, and a business that avoids accountability. Would not recommend.

I have just had my first experience of sweetzy and I am very satisfied with it, the sweets came well packaged, I was missing a pack but I emailed customer services and received a reply moments later, the missing item was dispatched and delivered the following day. I have not given a lesser score because we can all have a bad day but in the end it was corrected and promptly. Well done sweety I will definitely be buying from you again and your sweets taste fresh and the choice is large. Thankyou

I have ordered many times & i am always very happy, on the couple of occasions i have contacted customer care they have responded very quickly & resolved my queries very quickly, i love the sweets i get great company

I used to order a lot from here but my last 2 orders have been terrible. One of them had the wrong sweets in the pic n mix and the customer service was awful. Instead of resending the pic n mix with the correct sweets, their policy is to issue a refund for the incorrect/missing sweets. The problem is that this ends up as such a small amount of money and doesn't cover the cost of reordering the correct ones because you have to buy a set weight in the pic n mix. It's obviously to save them money on sending the correct sweets out as they would have to pay the delivery.
My latest order was just as disappointing as the number of each sweet is so inconsistent. I selected 2 portions of some sweets but ended up with less than the sweets that I had selected 1 portion for. It seems as though you just get more of whichever sweets they need to get rid of. What's the point of letting people pick more of each sweet if you're going to ignore it?
I also ordered some 250g pouches but these had a label from a completely different company so you actually don't know where your sweets will be coming from when you order.
This used to be a great company with the owner on social media making it feel really personal and I've ordered many times with no problems but I think they've really gone downhill recently.

Ordered the Easter eggs once I'd taken the flying saucers out there was hardly anything left the fizzy sweets aren't fizzy no mini chocolate eggs in there if I could give no stars I would really disappointed will just buy haribo

If I could retract the 1 star i would just an update to my last review. Opened the sweets on Easter with my daughter, cheap tasting stale sweets. The milk bottles are crusty on the outside and the strawberry swirls are cheap. Save yourself money and buy haribo.

I ordered a bag of sweets on Monday and it arrived today, However I’m really disappointed with the quality.

We were all looking forward to enjoying them over the Easter weekend, but they have a very strange taste—almost like soap or something similar It’s not just me who noticed this my whole family noticed it too.
Because of this I won’t be ordering again.