Sweetzy Reviews 30,075

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick dispatch and delivery of their orders, often receiving their sweets promptly. The product quality is frequently praised, with many finding the sweets fresh, tasty, and offering good variety, sometimes even including free gifts. Reviewers also highlight the ease of ordering through the website and the good value for money. However, some people were dissatisfied with the customer service, describing it as unhelpful, dismissive, and lacking accountability, especially when issues like missing or damaged orders arose. There are also concerns about the quality of some sweets, with some customers finding them to have a strange taste, poor texture, or a lack of variety in their pick-and-mix selections. Delivery problems, including late arrivals, damaged packaging, and lost parcels, are also frequently mentioned, with some reviewers attributing these issues to the chosen delivery service.

What people talk about most

Product

Customers had ambiguous experiences with product quality and variety, with some praising the freshness,... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing disappointment regarding the taste and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick dispatch and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting rude, dismissive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money with a discount code. Over 2kg of sweets for less than £20. Evri delivery was late but Sweetzy customer service were very helpful. Only criticism is with the sweets themselve... See more

Rated 4 out of 5 stars

A decent selection of gummies. As I've given up smoking my new habit is gummy sweets. They do deals now and then but you've got to be quick or you'll miss them. Well worth the money and orders are... See more

Rated 3 out of 5 stars

Bought a bag of sweets, delivery was quick and we were given a free gift too which is lovely. However, as someone who ran a sweet shop, the sweets are not the best quality. Foam bananas, cola bottles... See more

Rated 3 out of 5 stars

Easy to order and they sweets arrive quickly and are packed really well. However i have been ordering from sweetzy for a number of years and something bas changed, the quality of the sweets really has... See more


Company details

  1. Candy Store

Information provided by various external sources

The best place to purcahse your pick and mix and sweets online. Subscribe to our monthly boxes and receive lots of benefits. Stocking the best including Haribo.


Contact info

3.7

Average

TrustScore 3.5 out of 5

30K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unhappy customer

I have used sweetsy for a while now and always been happy. However when we moved to a new build bungalow it was a different story. I spent 40 pounds on sweets for easter for easter fun with the grandchildren. I have been very ill and thought a nice treat. However the order was delayed due to Evri saying they can't find address and instead of contacting me as they could and other delivery company's had after nearly 3 weeks they sent it back to sweetzy. All this time I contacted customer services who said we dealing with it.then yesterday they said they had received it and when I pay postage again they will send them back out. So I would be receiving sweets that have sat God knows where. So I asked for a refund. And all I got from sweetzy sorry you're upset. So no i won't use again.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Ordered, wasn't hoping for much as I saw advert on tiktok but jesus christ it's all amazing. Tastes excellent and considering I ordered last night I would assume given bank holiday it wouldn't arrive until next week yet it came this morning ! Faster than amazon next day! Definitely will be ordering again and have told all my family

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

Giant dolphins

Giant dolphins, are not giant at all, late for delivery, nothing special about the sweets, wouldn’t recommend, pathetic

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Ordered my first bag and got it within a few days. Amazing quality and exactly what i wanted. Also got a free gift of gummies.
Will definitely order again.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

…sweets

So impressed with my purchase 1kg bag of Easter mix and Easter jar, ordered Monday arrived Wednesday. The jar is lovely exactly as you see it in the adds. Can’t wait to open the bag.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company with a great selection of sweets.

They're my go to pick 'n' mix company now.

Not only that their packaging is 100% recyclable along with speedy delivery.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

Need pictures of each sweet to look into my enquiry....POOR

A 1kg bag of sweets ordered and delivered, 1/3 of the way through, realised we'd only received one individual sweet of our order.,.....enquired with their customer service to be told because I can't supply pictures of what was delivered they can't continue with looking into my enquiry.......who takes out and separates each sweet choice and takes pictures before eating them?! 🤷

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered many times from Sweetzy and…

Ordered many times from Sweetzy and have always had such a brilliant service! There was one occasion (Black Friday) and my order wasn’t processed (found out once I’d emailed to chase my order) and they came back to me so quickly and sent my order the next day. I constantly refer Sweetzy to friends, family and colleagues (to the point I think I should be an ambassador🤣) and they have ordered and haven’t had any issues.
The sweets are all so lovely and fresh. Never have any substitutes or wrong sweets sent.
I will only use Sweetzy for my sugar cravings.
10/10 for selection, taste and customer service.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Places my second order on the back of a…

Places my second order on the back of a email promotion saying to place and order and receive 2 free 250g bags of sweets NO CATCH, just use the code and it will sort itself.

Dispatch order received with no free sweets on there, emailed straight away to be told because I had used a voucher for 20% off then My other offer was invalid? At no point on there website does it state only 1 code! To even write NO CATCH on the email is misleading!

Will definitely find somewhere else to purchase sweets in the future.

I would suggest you also avoid this misleading seller!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone is so lovely

Everyone is so lovely. I’ve been watching the live on 19/03/2025 with Sasha and madi they are both so so lovely I can’t wait to order again shortly

March 19, 2025
Unprompted review
Rated 4 out of 5 stars

This would have been 5 stars

This would have been 5 stars, quick dispatch, Evri was late (as per usual) but I don’t blame Sweetzy for that, however, they substituted a couple of my sweets for water melon slices and I hate watermelon flavour 🤢 I wish I was asked first but otherwise absolutely lovely ☺️

March 19, 2025
Unprompted review

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