Absolutely the worst experience ever. Ordered a light fitting i need desperately on Saturday. Paid £5.99 for next day delivery. It was finally posted Tuesday but not arriving until Friday. What an com... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed an order for two T5 tubes and paid for next day delivery.Nothing turned up next day and no contact from them. Not answering phone. Very poor customer service. Will be avoiding in the future aft... See more
Warning do not buy from these. £250+ spent on new vivarium. No order received after weeks of waiting still nothing. No one answers the phone and no one responds to emails.
I use these all the time for reptile live food and other bits of reptiles I need and I think only ever had 2 issues - one was because I ordered on a weekend (don't ever order on a weekend!) and the... See more
1.5
Bad
84 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PERFECT!!!
Not one fault with swell there just perfect! Amazing customer service great prices next day delivery quality stock including frozen food
thanks everyone at swell!!
September 3, 2014
Unprompted review
Swift and efficient
Placed the order at 4pm on a Monday UV bulb arrived at 1300 the next day. One of the cheapest on line (£40). The same bulb is £70 in my local garden centre.
917AO153565
Many thanks.
July 30, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.