FreshWipes Ltd Reviews 428

TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I tried the shampoo cap a year or so ago and wasn’t impressed but thought I’d give it another try. I have trouble leaning forward into the sink to wash my hair and thought this cap would help. I hav... See more

Company replied

Rated 5 out of 5 stars

Excellent product & customer service. Dad (sadly) became less mobile & found using the shower physically difficult so the wipes were ideal. We chose the Coconut fragrance, because it reminded us of... See more

Rated 5 out of 5 stars

I love that these wipes are large enough to give your whole body a freshen up, they're nice and wet, stay wet even when the pack has been opened. It's great to find a large body wipe that has a fragra... See more

Rated 5 out of 5 stars

The products are genuinely life changing. I have more independence with FreshWipes than I’ve had for quite some time. In addition, customer service is stellar! Anytime you interact with someone from t... See more

Company details

  1. Toiletries Store

Written by the company

FreshWipes make extra Large, Adult Sized, Antibacterial and Biodegradable Body Hygiene Wipes. Available in Fresh Grapefruit, Coconut and Unscented editions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

428 reviews

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Rated 2 out of 5 stars

Shampoo Cap - floral

I tried the shampoo cap a year or so ago and wasn’t impressed but thought I’d give it another try.
I have trouble leaning forward into the sink to wash my hair and thought this cap would help. I have short hair and, unfortunately, from the minute I put the cap on until I took it off, liquid was leaking really badly. It’s also quite difficult to massage your head through the cap as your fingers just slide all over the cap because it’s wet. It’s done a reasonable enough job of cleaning my hair but after blow drying I feel that there’s residue that has been left behind. All in all, it’s a very expensive product and I won’t purchase again.

May 14, 2026
Unprompted review
FreshWipes Ltd logo

Reply from FreshWipes Ltd

Hi Jenny
Thank you so much for taking the time to give the shampoo cap another try and for sharing such honest feedback we genuinely appreciate it, even when it’s not what we hope to hear.

I’m really sorry to hear that you had such a frustrating experience with the cap leaking, especially as you were hoping it would make hair washing easier and more comfortable for you. That’s absolutely the opposite of what we want for our customers.

The caps are designed to be very generously saturated so they can properly cleanse the hair without water, but we completely understand that this can sometimes feel messy, particularly on shorter hair or if the cap isn’t fitted snugly around the hairline. We’d also agree that they can take a little getting used to when massaging through the cap itself.

In terms of the residue feeling afterwards, some customers do find that using a cooler hairdryer setting and thoroughly towel-drying before blow drying helps reduce that feeling, especially if they naturally have finer hair. That said, everyone’s hair type is different, and we completely respect that the product hasn’t worked well for you personally.

We’re actually continuing to improve and evolve the product based on customer feedback like yours, so your comments are genuinely helpful to us.

Thank you again for giving Freshwipes another chance, and I’m sorry we didn’t win you over this time. We really do appreciate your support and honesty. 💛

Rated 5 out of 5 stars

Love them!

I love that these wipes are large enough to give your whole body a freshen up, they're nice and wet, stay wet even when the pack has been opened. It's great to find a large body wipe that has a fragrance free option as I am so sensitive smell and I know a lot of the chronic illness community are too.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent discovery.

I discovered the wipes during an internet search following surgery which made bathing and showering impracticable. They have proved an excellent alternative, one feels truly clean and fresh after using them. Each wipe is of a generous size, stays moist and is sufficient for a complete 'wash'.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shampoo caps

I bought the starter set mainly for the shampoo caps but loved everything in there. I bought this as I am having an operation and won't be able to shower or wash my hair, what I have used leaves me feeling clean

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

These are very handy

These are very handy , if you need. Thorough wash …. Or a refreshing freshen up , they are nice and thick and don’t tare easily so glad I tried them x Thankyou xx K.T

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

No shower for weeks and then.......

I have a walk in shower at home but after surgery on my foot have been unable to walk over the smallest of steps. The wipes have been an amazing help, wish I had had them in hospital. Will be ordering more soon especially with the music festival season coming soon !

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

FreshWipes have changed my life

FreshWipes have changed my life.
I have a condition that makes me have allergic reactions. Sometimes I can’t shower because the torture of the itching is too much and it literally brings me to tears. The scratching caused bleeding. I use these so I can be clean. My quality of life has changed for the better. Thank you

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Freshwipes to the rescue 🛟

I was recommended FreshWipes by my friend Chloe, and honestly, they’ve been a total lifesaver! ❤️

I’ve recently had two pretty big operations, which mean I have to wear full-body compression. Trying to shower has been really tough — I get light-headed and faint really easily. When Chloe told me about freshwipes.co.uk, I decided to give them a try, and I’m so glad I did.

They leave me feeling clean, fresh, and the coconut ones smell absolutely amazing! 🌴 I ordered a box with five packs plus some extra intimate wipes. I was a bit over-optimistic about how many I’d need because one wipe easily does your whole body — they’re super thick and really great quality.

The extras definitely won’t go to waste though; my festival-loving daughter will be more than happy to take them off my hands! 😂

Thank you, FreshWipes, for making my recovery that bit easier — I honestly don’t know what I’d do without them! 💛

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Stellar!

The products are genuinely life changing. I have more independence with FreshWipes than I’ve had for quite some time. In addition, customer service is stellar! Anytime you interact with someone from the company, you’re guaranteed a friendly, kind, warm and caring response. Is 6 stars an option?? ⭐️

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Thought they were too expensive….. very wrong

I was really GPS about buying these as to me this seems so expensive. However, I’m buying them on offer with the 20% discount card. I thought I’d give them a go as sometimes there are days when flareups happen and she was just not possible and using so many baby wipes I thought what’s the harm in just giving these cards to try them out

Well I can safely say that you would actually save money in the long run by buying these alpha baby wipes as you will just use one possibly two of these larger wipes instead of half a pack of baby wipes by the time they all rolled up and ripped apart and tried to get enough moisture out with them

Fresh wipes are worth absolutely every penny and the coconut ones are absolutely leave a fresh smell all day until hopefully you’re feeling a little bit stronger the day after and you can get yourself into the shower again.

I’m sorry I doubted you fresh wipes thinking that these were too expensive when really these are an absolute godsend. Thank you so very much.

September 14, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent product but...

We bought a starter pack for my wife who has mobility issues and finds even the shower difficult. The products themselves are wonderful and are just what she needs there is a but though!
The packs are quite difficult to open and the towels difficult to remove particularly if impaired dexterity. I appreciate the necessity to keep the contents moist but this is a definite disadvantage.

May 26, 2025
Unprompted review
Rated 2 out of 5 stars

Wipes are OK, customer service is poor

The wipes themselves are OK, but this means nothing when customer service is so poor. I paid for next day delivery due to being discharged from hospital after surgery with instructions that I was not allowed to shower for several weeks. Unfortunately the order was sent Royal Mail tracked 48 (their standard free shipping method). Clearly messed up and selected the wrong shipping method for my order, but I was told the delay was "out of their control". Not sure who else selects the shipping method?! I don't think you can blame Royal Mail when you choose the wrong shipping method. The fee I paid for next day delivery was refunded, however I was told this was "goodwill". Perhaps some training is needed to understand what goodwill means because a refund for services not provided is not goodwill, that is an obligation because you didn't provide the service paid for! Goodwill would have been compensating to some degree the extra expense I faced having to purchase more wipes elsewhere to arrive next day when yours didn't. This wouldn't have been an obligation and not expected, but this would have been "goodwill". The fact you refused any goodwill compensation is not what makes me angry, it's the insistence that a refund for services not provided that you would have been obligated to make is somehow "goodwill", and the insistence that the mistake was out of your control. In future just accept when a mistake has happened and simply apologise, and for goodness sake don't call a required refund "goodwill" because that is just an insult. This ridiculous encounter put me right off using fresh wipes anymore.

April 18, 2025
Unprompted review
FreshWipes Ltd logo

Reply from FreshWipes Ltd

Hi Tori,

Thank you for taking the time to leave feedback. We’re really sorry to hear that you’ve been disappointed by your experience with us.

We completely understand how important your order was, particularly following your recent surgery, and we sincerely regret the frustration caused by the delivery issue. You’re absolutely right, you paid for next day delivery and didn’t receive it. That shouldn’t have happened, and we refunded the delivery charge in full as soon as we were made aware.

We’d like to clarify that the term “gesture of goodwill” was used in error in our messaging.. it’s something we’ve since discussed internally. You are absolutely correct that a refund for a paid service not delivered is an obligation, not goodwill, and we’re sorry if that wording added to your frustration.

While we always aim to go above and beyond where possible, we’re unfortunately not able to reimburse purchases made via other retailers like Amazon, as those fall outside our system. That said, we do appreciate how upsetting it must have been to need to place a second order elsewhere, and it was never our intention to cause further stress.

We’re proud to be a small, independent business built on care and transparency, and we genuinely value the support you’ve given us in the past. We’ve taken your feedback to heart and are using this experience to improve how we communicate and resolve issues in the future.

We wish you a smooth and speedy recovery.

Warm regards,
Liz & the FreshWipes Team

Rated 5 out of 5 stars

Absolutely perfect

My husband uses these. He is a long distance lorry driver. It’s not always easy to get a shower. These are absolutely ideal for him leaving him feeling refreshed. A brilliant idea.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

As a disabled person I can’t thank…

As a disabled person I can’t thank freshwipes enough they are so handy and versatile whether at home or in my caravan. And now the dog Bella is in on the act she rolls over and it’s like she’s at a spa so relaxed enjoying the wipe down. Thankyou so much from Karen and the daft dog Bella

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Minor hiccup but totally amazing customer service today, soon rectified. I have ordered these before from another supplier but this time purchased direct from manufacturer. Smell great and favourable size. Handy for overnighters as a freshen up or hospital stays. Like I said minor issue was dealt with promptly and I'm a very satisfied customer. No hesitation to recommend the products/company and they are bringing out new scents and sizes. Lets review the 'moistness' levels but I'm sure they'll live up to their expectations - as before. Thank you! First class!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

I used fresh wipes for the first time whilst in hospital following an operation. I found them to be extremely efficient in cleaning when I could not shower.
I must say in this extremely hot weather I put a pack in the fridge and they were wonderful to cool down.
Thank you so much.

August 1, 2024
Unprompted review

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