Swift Refunds Reviews 

1,604
•
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Swift tax refund Please confirm the fee % in writing/email when using this service. They take almost 50% of any payment refunded for the fast track service that in my opinion is a bit of a rip... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience Miro was a great help from start to finish. He has excellent customer service skills and a genuinely good heart. He guided me through the whole process patiently and ma... See more

Rated 5 out of 5 stars

I've used swift for the last four years and they have been excellent with no hassle. Once you have given them all your details which is easy as you are just answering questions then swift do the re... See more

Rated 5 out of 5 stars

My review today is based on the great customer experience from one Denise McDermott. The process with Swift Refunds was fine, a little clonky and communication was a little lacking but once I was assi... See more

Company details

  1. Accounting Firm
  2. also in
  3. Accountant
  4. Financial Institution
  5. Tax Advisor
  6. Tax Consultant
  7. Tax Preparation Service

About Swift Refunds

Written by the company

The Average Tax Refund Is £2,000

At Swift Refunds, we take the stress out of claiming your tax refund. No complicated forms or paperwork—just leave it to our expert team to handle everything for you.

We calculate your refund, prepare all the necessary documentation, and submit your claim to HMRC on your behalf. We’ll even follow up with the tax office to ensure you get your money as quickly as possible.

Best of all, your refund is backed by our unique guarantee, so you’ll never have to pay it back. Starting your claim is easy—just give us a call or click the "Start Your Claim" button below.

Professionals from various industries, including the armed forces, construction, transport & logistics, healthcare, security, and more, could be eligible for a refund. If you're a mobile worker, you may qualify for a substantial rebate. Visit our website Refer your friends Start Your claim Contact us

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,604)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just the manor in which the guys delt…

Just the manor in which the guys delt with my questions and the way they went about it. Can only thank them very much for there time and help. First class

November 14, 2024
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Reply from Swift Refunds

Thank you for your fantastic feedback, David! We're so pleased to hear that our team was able to assist you in a helpful and professional manner. Providing first-class service is what we strive for, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, we’re always here to help.

Rated 1 out of 5 stars

The girl has been nothing short of useless…

The girl has been nothing short of useless for me when dealing with my tax refund. Asked me for 36 months of bank statements which I have sent 1 but she cannot save a picture despite asking for a photo? How?

The whole process is becoming a lot more stressful than it needs to be and it just makes swift refunds a completely incompetent company. I’m now being asked for mileage reports and job cards and swift has threatened me with a £700 fine if I don’t send them in before Boxing Day. I’ve sent them in and heard they haven’t even reviewed everything else I’ve sent. Absolute morons this lot are

Will definitely not be using again

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Tax Refunds Claim

Swift Refunds 's Staff, Abbie Lindley is such a highly professional talented, when it comes to tax Refunds matters. As she handled my tax refund claim to my complete satisfaction.
Bravo Abbie & Swift Refunds.
Eric.

October 22, 2024
Unprompted review
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Reply from Swift Refunds

Hi Eric, thank you for your wonderful feedback! We’re thrilled to hear Abbie provided such excellent service and handled your claim to your satisfaction. We’ll be sure to pass on your kind words.

Thanks for choosing Swift Refunds!

Rated 5 out of 5 stars

Richard was extremely helpful and got…

Richard was extremely helpful and got things done very quickly.

November 6, 2024
Unprompted review
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Reply from Swift Refunds

Hi Jacob, thank you for your kind words! We're delighted to hear Richard provided quick and helpful service. We'll be sure to share your feedback with him.

Rated 5 out of 5 stars

Tax refund easy to do

Very easy service only thing is have to wait around for a while for letters ect but on swifts side of things everything was fast always responsive on emails and calls ect
10/10
Just received my refund and my tax code also changed so win win ⭐️⭐️

November 5, 2024
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Reply from Swift Refunds

Hi Tyler, thank you for your fantastic review! We're thrilled to hear you found our service easy and efficient, and we’re glad we could help secure your refund!

We appreciate your patience with the letters, and it’s great to know you were happy with our communication throughout. Thanks for the 10/10 rating and for choosing Swift Refunds!

Rated 5 out of 5 stars

Quicker than they said didn’t have to…

Quicker than they said didn’t have to do anything they do it all for you thank you

November 5, 2024
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Reply from Swift Refunds

Hi Josh, thank you for your great review! We're so pleased to hear we exceeded your expectations and made the process hassle-free for you.

Thanks for trusting Swift Refunds – we’re here anytime you need us!

Rated 1 out of 5 stars

Do not use!

Do not use!!
Take about a year to actually do anything and submitted some tax return after all that time which end up me owing money to HMRC and that’s not before switch refunds charging me £72!! Absolute joke of a company so do not use!!!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Alex Oulton, outstanding

Alex Oulton was very helpful and informative about the process, helping me with my application.

November 4, 2024
Unprompted review
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Reply from Swift Refunds

Thank you for the kind review! We're glad to hear that Alex was helpful and provided all the information you needed for your application. Don’t hesitate to reach out if you need any further assistance!

Rated 1 out of 5 stars

Absolutely shocking Company they put…

Absolutely shocking Company they put through 12 grands worth of alleged expenses on my behalf resulting in an HMRC investigation fortunately I had an email chain with these jokers so no further action and it turns out they are looking for claims from these so called tax professionals Due to the anomaly of the claims.
Avoid like the plague Lads these jokers are sinister !!!
Also worth saying you are liable for the pay out not these Jokers so you will have to pay back the full amount plus a fine.

Joe

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

friendly

friendly, informative and professional

October 31, 2024
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Reply from Swift Refunds

Thank you for your feedback! We’re delighted to hear you found our service friendly, informative, and professional. If there’s anything else we can help you with, please let us know!

Rated 5 out of 5 stars

Called in with a Query dealt with…

Called in with a Query dealt with straight away brilliant service.

October 25, 2024
Unprompted review
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Reply from Swift Refunds

Thank you for your feedback! We’re thrilled to hear that your query was resolved promptly and that you had a positive experience with our service. Providing fast, efficient support is something we strive for with every client.

If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help.

Rated 5 out of 5 stars

Seemed too easy 😂

The guys at swift made everything simple, dealt with the whole process. Took some information then a couple of emails through out the process almost seemed to easy.

October 22, 2024
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Reply from Swift Refunds

Thank you so much for your kind words! We're thrilled to hear that your experience with us felt effortless. Making the process as straightforward and smooth as possible is always our goal, so we're glad we could take the weight off your shoulders.

We know that tax claims can often feel overwhelming, so it’s fantastic to know that our team was able to make things simple and keep you updated along the way. If there’s ever anything more we can help with, please don’t hesitate to reach out—we’re here to make things easy for you every step of the way.

Rated 5 out of 5 stars

Good communication & very helpful.

October 18, 2024
Unprompted review
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Reply from Swift Refunds

Thank you for your kind words! We're thrilled to hear that our communication and support made a difference for you. We’re always here to help and make the process as smooth as possible.

Rated 5 out of 5 stars

Everyone polite and helpful

Everyone polite and helpful and keeping me up to date with progress of claim

October 16, 2024
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Reply from Swift Refunds

Thank you so much for your feedback! We're delighted to hear that our team’s dedication to keeping you updated and providing friendly, helpful service has made a positive impression. We believe that staying connected and ensuring a smooth process is essential to a great experience, and we're glad it's shining through.

Rated 5 out of 5 stars

Very quick friendly service

Very quick friendly service. Filling details very easy. Brillant

October 16, 2024
Unprompted review
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Reply from Swift Refunds

Thank you for your review! We're thrilled to know you found our service quick, friendly, and straightforward. Making the claim process easy and efficient is what we strive for, so it’s great to hear it worked smoothly for you. If there’s anything more we can help with, we’re here for you!

Rated 5 out of 5 stars

Good help

Thanks to Moro helping with my tax refund

October 14, 2024
Unprompted review
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Reply from Swift Refunds

Hi Dylan, thank you for your review! We're delighted to hear that Miro was able to assist you with your tax refund. Our team is dedicated to making the process as smooth as possible, and it's great to know we could help. If you need any further assistance, feel free to reach out. We're always here to help!

Rated 5 out of 5 stars

Reassured and confident

Having spoken to Richard Evans at Swift Refunds I immediately felt relaxed and reassured that my best interests were in capable hands .

October 7, 2024
Unprompted review
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Reply from Swift Refunds

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Richard was able to make you feel relaxed and reassured throughout the process. At Swift Refunds, we always strive to put our clients' best interests first, and it’s great to know we’ve met your expectations. If you ever have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Richard Evans made process easy and…

Richard Evans made process easy and very smooth,
Thank you

October 4, 2024
Unprompted review
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Reply from Swift Refunds

Thank you for your wonderful review! We're glad to hear that Richard Evans made the process easy and smooth for you. Your positive experience means a lot to us, and we appreciate you taking the time to share it.

Providing seamless and efficient service is what we strive for, and we're committed to keeping that standard high. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Made to feel at ease

Made to feel at ease. Everything explained clearly and on a professional level

October 2, 2024
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Reply from Swift Refunds

Thank you for your kind review! We're glad to hear that you felt comfortable and that everything was explained clearly and professionally.

Making sure our clients feel at ease while providing clear, expert guidance is always our goal. We appreciate your feedback and look forward to continuing to deliver the same level of service!

Rated 5 out of 5 stars

Alex was a great help in getting my…

Alex was a great help in getting my claim started. He is obviously very knowledgeable.

September 24, 2024
Unprompted review
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Reply from Swift Refunds

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Alex was able to assist you effectively in getting your claim started. We pride ourselves on having knowledgeable and dedicated team members like Alex, who are committed to ensuring our clients have a smooth and informed experience.

Your feedback truly means a lot to us, and we’re glad we could provide the support you need. If you have any further questions or need assistance at any point, don’t hesitate to reach out—we're always here to help!

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