The facility is based in a great location, has great easy to manoeuvre vehicles, trailers, and everything else you need for storage.. The facility is well protected with great servelance, with... See more
Company replied
Location
Switch locationJohanna Boulevard 67, 4670 Kensington, Queensland, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy app to download and use whilst at unit Making it a smooth contactless way to access our storage space. Complex and toilet area was well maintained, clean and tidy. Being able to use a trolle... See more
Company replied
Absolutely recommend to anyone to use Swift Storage. Great customer service and very quick and easy to answer any questions you may have. Easy to download app and access your storage shed all with y... See more
Company replied
Staff over the phone were prompt, friendly and very helpful. I had organised/ booked and paid for my storage shed within minutes and received all emails and texts regarding the use of my storage shed... See more
Company replied
Company details
- Self-Storage Facility
- Automobile Storage Facility
- Boat Storage Facility
- Records Storage Facility
- RV Storage Facility
- Storage Facility
About Swift Storage - Bundaberg
Written by the company
At Swift Storage, we're dedicated to providing hassle-free storage solutions with a digital-first approach. With our easy-to-use online booking system and user-friendly app, customers can quickly reserve and access storage units from the convenience of their devices.
Our facilities are known for their cleanliness, security, and accessibility, ensuring that customers have a positive experience every time they visit.
We prioritise customer satisfaction and aim to exceed expectations with our exceptional service and support. Whether you're storing personal belongings or business inventory, Swift Storage offers peace of mind and convenience at every step of the process.
Join our community of satisfied customers and experience the Swift Storage difference today!
🚀 Swift Storage – Fast, Secure & Hassle-Free Self Storage
Written by the company
- Your space, your way – instant online booking and app access.
- Manage your storage entirely online with a seamless digital experience. No paperwork, no waiting – just easy, instant access when you need it.
- 🔐 Safe & Secure Storage You Can Trust
- State-of-the-art security to keep your belongings protected. Our facilities feature 24/7 CCTV surveillance, PIN-coded entry, and AI-powered monitoring at select locations for total peace of mind.
- 📱 Digital-First Convenience
- Self-storage, simplified – no office visits required. From booking to move-in, everything is done online. Use our secure app to access your unit anytime, anywhere.
- 📅 Flexible, No Lock-in Contracts
- Month-to-month rentals with no hidden fees. We keep it simple with straightforward pricing, no lock-in commitments, and complete control over your storage period.
- 📍 Convenient Locations Across Queensland
- Find the perfect storage solution near you. With multiple facilities across Queensland, we offer a range of unit sizes to fit your needs – whether you’re storing a few items or a full household.
- 🛠 Exceptional Customer Support
- Our friendly team is here to help when you need it. Got a question? Our expert team is always ready to assist with clear, helpful support.
- 💰 Honest Pricing, No Gimmicks
- Competitive rates with no unnecessary upsells. We offer fair, transparent pricing with no surprises – just great value storage.
- 🌟 Trusted by Thousands
- Real people, real experiences – see what our customers say! Join the many happy customers who trust Swift Storage for secure and hassle-free self-storage.
Contact info
Johanna Boulevard 67, 4670, Kensington, Queensland, Australia
4.4
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Swift Storage - Bundaberg
Thank you for the five-star review, Jackie! We’re glad to hear that you found our responses quick and our team easy to deal with. We aim to provide efficient and hassle-free service, and it’s wonderful to know we’ve met your expectations. Thanks for choosing Swift Storage and for your kind words!
Nothing but super poor service from…
Nothing but super poor service from staff "at the end of the phone" once your in they don't want to know you. No electricity, no power points, no water available for units. And that's the end of the conversation. They don't respond to phone calls etc. Etc.
June 3, 2024
Unprompted review
Reply from Swift Storage - Bundaberg
Hi Brian, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration it has caused. We aim to provide excellent service to all our customers and regret that we missed the mark in your case. We would like to understand more about your situation and see how we can make things right. Please reach out to us directly at hello@swiftstorage.com.au at your earliest convenience, so we can address your concerns. Thank you for bringing this to our attention, and we look forward to speaking with you.
Reply from Swift Storage - Bundaberg
Thank you for the five-star review, Paul! We're thrilled to hear that you had an excellent experience with our tech support at Swift Storage - Bundaberg. Our team works hard to provide high-quality service, and your feedback is greatly appreciated. Thanks for choosing us!
just my honest opinion
you guys make it to hard to contact anyone. The gate wasn't working last week. I had to come back again leave all my stuff on ute. I bet if you guys had a sign with the contact number you would fill more units. majority of people don't like this b-lls--t online experience. no offense intended. put a sign up prove me wrong.
April 14, 2024
Reply from Swift Storage - Bundaberg
Hi Vinny,
We truly appreciate your honest feedback and understand the inconvenience you faced. We're sorry for any difficulties in contacting us and the issue with the gate. To address this, we do list our phone number in various accessible places including customer emails, our facility intercoms, and directly on our app's home screen.
We have also responded to your review in more detail via email to discuss this further and ensure all your concerns are addressed. Your feedback is invaluable in helping us improve.
Thank you for taking the time to share your thoughts.
Best regards,
The Swift Storage Team
Too expensive always an issue to be fixed
Too expensive poor service. There is always a problem. Doors not opening, locks not working. Also them Constantly asking for access to our unit to fix all the locking systems again. Rude staff. Plus being accused of leaving furniture that wasn’t ours in an open unit. Can’t wait to get my stuff out and be done with it.
April 8, 2024
Reply from Swift Storage - Bundaberg
Hi Ann - We apologise for the inconvenience and frustrations you've experienced. Our team has reached out via email to address your concerns directly. We hope to speak with you soon.
Reply from Swift Storage - Bundaberg
Hi Arthur,
Thank you for the wonderful feedback! We're delighted to know you find our storage facilities clean, safe, and accessible. We work hard to maintain our standards and ensure a great experience for all our customers. Should you need any assistance or have suggestions, feel free to reach out!
Good clean secure storage
April 3, 2024
Reply from Swift Storage - Bundaberg
We appreciate your feedback, Gerry! Keeping our storage units clean and secure is a top priority. If you have any suggestions or need assistance, feel free to reach out. Thank you for choosing us for your storage needs!
Navigating this experience
Navigating this experience, from accessing the website to arriving at the storage shed, has been effortless. The accompanying app is incredibly user-friendly, and despite my initial skepticism about securing a storage shed on a public holiday, it all fell into place smoothly. Plus, I even managed to snag a discounted rate for three months, which I'm thrilled about. Thanks so much,
March 29, 2024
Reply from Swift Storage - Bundaberg
That's wonderful to hear, Amanda! We're delighted that your experience with us has been effortless and that you found our app user-friendly. It's great that everything fell into place smoothly, even on a public holiday. We're also glad you were able to take advantage of our discounted rate. If you ever need anything else, feel free to reach out. Thank you for choosing us for your storage needs!
The storage and retrieval process works…
The storage and retrieval process works completely as described.
The use of technology is easy to follow and functional.
January 27, 2024
Reply from Swift Storage - Bundaberg
Thanks, Chris! We're delighted to hear that our storage and retrieval process aligns with your expectations. It's fantastic that you find our use of technology easy to follow and functional.
Easy to use service
January 15, 2024
Reply from Swift Storage - Bundaberg
Thanks, Josh! We're delighted you find our service easy to use. If you have more feedback or need assistance, feel free to reach out.
The whole process was easy signing up…
The whole process was easy signing up for a unit. I would recommend the app as it enables you to access the unit and provides you with important information regarding the site.
January 8, 2024
Reply from Swift Storage - Bundaberg
Thanks, CF! We're delighted you found the whole process easy, and we appreciate your recommendation for the app.
Unit 417 67 Johanna Blvd Kensington…
You sent me an email on 3 January 2024 to tell me that a unit had been allocated and was ready to occupy. When I attended on 7 January to inspect the unit I at first had difficulty entering the facility and upon finally reaching and opening the unit I was greeted with the goods of someone else. The unit was not ready for me to occupy. It still wasn't yesterday (7 January ). I have notified you of the situation twice via your App and also advised you that I have had to make other arrangements as the unit was to be used for an emergency storage facility and as yet I am to receive a reply. I don't believe I have received the product that you have charged me for, that is a storage ready for my use. I am, at the moment, far from happy with the business that I have conducted with this organisation.
January 3, 2024
Reply from Swift Storage - Bundaberg
Hi Alan, We sincerely apologise for the inconvenience you've experienced. Your concerns are important to us, and we're sorry that your storage unit wasn't ready as expected. We've resolved the issue and issued a full refund. If you have any further questions or if there's anything else we can do to assist, please don't hesitate to reach out.
Very secure
January 4, 2024
Reply from Swift Storage - Bundaberg
Thank you, Tanya! We're glad you find our storage very secure. If you ever have more feedback or questions, feel free to reach out!
Easy to organise
Easy to organise. Sheridan was lovely when we phoned to enquire. Easy and secure access to yard
December 14, 2023
Reply from Swift Storage - Bundaberg
Thanks, Kerry! We're glad you found it easy to organise, and Sheridan was lovely when you enquired. If you ever have more questions or need assistance, feel free to reach out!
Staff over the phone were prompt
Staff over the phone were prompt, friendly and very helpful. I had organised/ booked and paid for my storage shed within minutes and received all emails and texts regarding the use of my storage shed immediately and was able to access it easily. I have had no concerns and it’s been smooth sailing.
December 4, 2023
Reply from Swift Storage - Bundaberg
Thanks a bunch, Jaye Thomson, for the stellar 5-star review! 🌟 We're thrilled to hear you had a smooth experience with our staff over the phone—prompt, friendly, and helpful. Delighted that the booking and access process was seamless for you.
The people on the help line have very helpfull been…
The people on the help line have been excelent and extreamly helpfull
December 6, 2023
Reply from Swift Storage - Bundaberg
Thanks, Craig, for the awesome feedback! 🌟 We're delighted to hear that our help line team has been excellent and extremely helpful.
State of the art storage facility
What an amazing storage facility.
So easy to access and operate with the app.
Clean and tidy facility.
Highly recommend
November 23, 2023
Reply from Swift Storage - Bundaberg
Thank you, Ross, for the outstanding 5-star review! 🌟 We're thrilled to hear you find our storage facility state-of-the-art, easy to access via the app, and appreciate the cleanliness. Your high recommendation is the ultimate compliment! If you ever need anything else or have more feedback to share, don't hesitate to reach out.
Reply from Swift Storage - Bundaberg
Thanks Suzie for taking the time to leave us a 5 star review! So pleased you found it easy to access
Knowledgeable team
The team are knowledgeable and able to answer all of my questions. Always helpful when I contact them. Very clean facility. Easy access.
October 25, 2023
Reply from Swift Storage - Bundaberg
Thanks for the 5-star review, Paul! We're thrilled to hear that our team's knowledge and helpfulness stood out to you. We take pride in our clean facility and easy access. If you ever have more questions or need assistance, don't hesitate to reach out.
Were thier when I needed someone
My experience is great , I just love you ,guys . Your wonderful workers , and are always here for me. You are very special to my heart in this life of mien . Thankyou swift storage
October 7, 2023
Reply from Swift Storage - Bundaberg
Thanks for choosing Swift Storage. We appreciate the kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.