Swift Storage - Willawong Reviews 18

TrustScore 4.5 out of 5

4.4

King Avenue 35, 4110 Willawong, Queensland, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I am amazed!! I have engaged the service of storage facilities over many years and this SWIFT storage is absolutely an entirely new experience. All done easily online. Easy to understand access dir... See more

Company replied

Rated 5 out of 5 stars

Excellent, high tech tools makes it so convenient to use Swift Storage. No 2nd or 3rd storeys to navigate to either so access is easier. Very happy. Would look for this chain of storage facilities aga... See more

Company replied

Rated 5 out of 5 stars

Great business to deal with, the online process of leasing a unit was easy and convenient, the units are clean and secure with long access hours. Staff are so lovely and very helpful, very happy with... See more

Company replied

Rated 4 out of 5 stars

While the online platform wouldn't give me my inputted date, when Swift was contacted by phone the change needed was readily done.

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Boat Storage Facility
  4. Records Storage Facility
  5. RV Storage Facility
  6. Storage Facility

About Swift Storage - Willawong

Written by the company

At Swift Storage, we're dedicated to providing hassle-free storage solutions with a digital-first approach. With our easy-to-use online booking system and user-friendly app, customers can quickly reserve and access storage units from the convenience of their devices.

Our facilities are known for their cleanliness, security, and accessibility, ensuring that customers have a positive experience every time they visit.

We prioritise customer satisfaction and aim to exceed expectations with our exceptional service and support. Whether you're storing personal belongings or business inventory, Swift Storage offers peace of mind and convenience at every step of the process.

Join our community of satisfied customers and experience the Swift Storage difference today!

🚀 Swift Storage – Fast, Secure & Hassle-Free Self Storage

Written by the company

Your space, your way – instant online booking and app access.
Manage your storage entirely online with a seamless digital experience. No paperwork, no waiting – just easy, instant access when you need it.
🔐 Safe & Secure Storage You Can Trust
State-of-the-art security to keep your belongings protected. Our facilities feature 24/7 CCTV surveillance, PIN-coded entry, and AI-powered monitoring at select locations for total peace of mind.
📱 Digital-First Convenience
Self-storage, simplified – no office visits required. From booking to move-in, everything is done online. Use our secure app to access your unit anytime, anywhere.
📅 Flexible, No Lock-in Contracts
Month-to-month rentals with no hidden fees. We keep it simple with straightforward pricing, no lock-in commitments, and complete control over your storage period.
📍 Convenient Locations Across Queensland
Find the perfect storage solution near you. With multiple facilities across Queensland, we offer a range of unit sizes to fit your needs – whether you’re storing a few items or a full household.
🛠 Exceptional Customer Support
Our friendly team is here to help when you need it. Got a question? Our expert team is always ready to assist with clear, helpful support.
💰 Honest Pricing, No Gimmicks
Competitive rates with no unnecessary upsells. We offer fair, transparent pricing with no surprises – just great value storage.
🌟 Trusted by Thousands
Real people, real experiences – see what our customers say! Join the many happy customers who trust Swift Storage for secure and hassle-free self-storage.

Contact info

  • King Avenue 35, 4110, Willawong, Queensland, Australia

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The app works ok And I have been able…

The app works ok And I have been able to negotiate my way around ok.

June 14, 2025
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Reply from Swift Storage - Willawong

Thanks for your review! We're glad to hear the app has been working well for you and that you've been able to navigate everything smoothly. If you ever run into any issues or need a hand, our team is always here to help!

Rated 5 out of 5 stars

Easy and Convenient

Price was right and access incredibly easy and convenient. Clean, well maintained facility.

April 13, 2025
Unprompted review
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Reply from Swift Storage - Willawong

Thank you for the five-star review, Ashley! We’re delighted to hear that you found our pricing agreeable and the access at Swift Storage - Willawong both easy and convenient. It’s great to know that the cleanliness and maintenance of our facility met your expectations. We strive to provide a top-notch experience for all our customers, and your positive feedback is a wonderful affirmation of our efforts. Thanks for choosing Swift Storage!

Rated 5 out of 5 stars

Incredibly helpful Head of Digital

Incredibly helpful Head of Digital, clean premises, and high tech.

March 28, 2025
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Reply from Swift Storage - Willawong

Thank you for the five-star review, Alysse! We’re thrilled to hear that you found our Head of Digital incredibly helpful and our premises at Swift Storage - Willawong clean and high-tech. We strive to provide a top-notch experience for all our customers, combining great service with state-of-the-art facilities. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same high standards. Thanks for choosing Swift Storage!

Rated 5 out of 5 stars

LOVE THIS GEM!

LOVE THIS GEM!! Everything from booking online, super easy place is nice and very clean, easy to use with the APP, absolutely no dramas!!

March 13, 2025
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Reply from Swift Storage - Willawong

Thank you for the glowing review, Sarah! We’re thrilled to hear that you love Swift Storage - Willawong and found everything from booking online to using our app super easy and convenient. We take great pride in maintaining a clean and user-friendly facility, and it’s wonderful to know that your experience was drama-free. Thanks for choosing Swift Storage and for sharing your fantastic experience!

Rated 4 out of 5 stars

Good communication easy set up a nice…

Good communication easy set up a nice clean storage!

September 29, 2024
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Reply from Swift Storage - Willawong

Thank you for your kind words, Reece! We’re thrilled to hear that the communication and setup were smooth for you, and that you’re happy with the cleanliness of our facility.

Rated 4 out of 5 stars

While the online platform wouldn't give…

While the online platform wouldn't give me my inputted date, when Swift was contacted by phone the change needed was readily done.

September 21, 2024
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Reply from Swift Storage - Willawong

Thank you for sharing your feedback! I’m sorry to hear that you had trouble with our online platform, but I’m glad we were able to assist you quickly over the phone. We’re always looking to improve our online services, so we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Great system and very secure.

Great system and very secure.

August 21, 2024
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Reply from Swift Storage - Willawong

Thank you for the five-star review, Christopher! We’re glad to hear that you appreciate our system’s efficiency and the security we provide. At Swift Storage, ensuring a safe and reliable storage experience is our top priority, and your feedback is a wonderful affirmation of our efforts. Thanks for choosing us and sharing your positive experience!

Rated 5 out of 5 stars

Great storage facility

Great business to deal with, the online process of leasing a unit was easy and convenient, the units are clean and secure with long access hours. Staff are so lovely and very helpful, very happy with my experience with Swift Storage and highly recommend them.

July 31, 2024
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Reply from Swift Storage - Willawong

Thank you so much for the wonderful review, Pearl! We’re thrilled to hear that you had a great experience with our online process, found our units at Swift Storage - Willawong clean and secure, and our staff lovely and helpful. We aim to make storage as easy and convenient as possible, and it’s fantastic to know we’ve met your expectations. We appreciate your recommendation and are glad to have you as a customer. Thanks for choosing us!

Rated 5 out of 5 stars

The best facility for me.

I am amazed!! I have engaged the service of storage facilities over many years and this SWIFT storage is absolutely an entirely new experience. All done easily online. Easy to understand access directions and 100% accurate information given and all of the process on time and exactly as I was told. From start to storing my goods this has been completely easy. No need for padlocks or any additional equipment. Just my phone and the app used for access. And it's affordable.

July 12, 2024
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Reply from Swift Storage - Willawong

Thank you for the glowing review, Peter! We’re so pleased to hear that Swift Storage provided you with an entirely new and positive experience. Our goal is to make storage easy, secure, and accessible—all from the convenience of your phone. We appreciate your detailed feedback and are thrilled that everything from start to finish was smooth and met your expectations. Thanks for choosing us and for your kind words!

Rated 5 out of 5 stars

company friendly staff

Great company friendly staff clean place

June 3, 2024
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Reply from Swift Storage - Willawong

Thank you so much for the five-star review, Kate! We’re thrilled to hear that you enjoyed your experience with our friendly staff and clean facilities. We strive to create a welcoming and tidy environment for all our customers. Thanks for choosing Swift Storage!

Rated 5 out of 5 stars

Highly recommend! Happy customer.

Highly recommend!

Swift storage was easy to book (online) and their customer service is top tier! I had questions that were answered promptly. Will definitely use them again.

April 2, 2024
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Reply from Swift Storage - Willawong

Absolutely thrilled to hear that you had a positive experience with Swift Storage, Fafo! Thank you for the recommendation and for highlighting our ease of booking and top-notch customer service. We look forward to assisting you again in the future. If you ever need anything, just let us know. Cheers!

Rated 5 out of 5 stars

Simple experience

Simple experience

I was able to get prices immedialty insted of waiting till the next day for a phone call, booked in the shed i wanted and had immediate access. Easy AS!!

February 13, 2024
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Reply from Swift Storage - Willawong

We're thrilled to hear you found our booking process quick and convenient, allowing immediate access to your shed. Thank you.

Rated 5 out of 5 stars

The people.

December 9, 2023
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Reply from Swift Storage - Willawong

Thanks for the awesome 5-star review! 🌟 We're thrilled you appreciate our team, Corey.

Rated 5 out of 5 stars

Excellent

Excellent, high tech tools makes it so convenient to use Swift Storage. No 2nd or 3rd storeys to navigate to either so access is easier. Very happy. Would look for this chain of storage facilities again.

October 20, 2023
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Reply from Swift Storage - Willawong

Thank you for the outstanding 5-star review!

We're delighted that you find our high-tech tools convenient and our single-story setup easy to access. We appreciate your positive feedback and are thrilled that you're a happy customer. If you have any further questions or feedback, please don't hesitate to reach out. Your satisfaction is our priority! 🌟😊

Rated 1 out of 5 stars

I would never recommend this storage…

I would never recommend this storage shed to any one

October 18, 2023
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Reply from Swift Storage - Willawong

Francoise, we're sorry to hear about your experience, and we appreciate your feedback. We take all comments seriously and would like to learn more about your concerns to improve our services. If you're open to discussing the issues you faced, please reach out to us directly. Your input is valuable to us, and we're committed to addressing any issues to enhance our offerings. Thank you for taking the time to share your thoughts.

Rated 5 out of 5 stars

Helpful team

Qucik phone call response; handle problems in a professional manner

October 10, 2023
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Reply from Swift Storage - Willawong

Ying, thank you for the 5-star review! We're thrilled that you found our team helpful and appreciated our quick phone call responses. Handling issues professionally is our top priority.

Rated 5 out of 5 stars

Great support

In time support, easy access

August 29, 2023
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Reply from Swift Storage - Willawong

We're delighted to hear that you've had a positive experience with our support team and found our services accessible.

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