Went to go to another company to have my water tested but once again they were closed before their closing time!!! But I'm happy they were as the service was better and information given was fantasti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Up until I received your invoice I was very happy with your service ; however when you treat me like one of your bad payers I am offended. My record shows I pay on the day if you know the amount - se... See more
Brendon & his team provided exceptional assistance when first installing the pool in our back yard. Since then they have looked after the pool very well, mainly completed by Bailey, providing assist... See more
Swimart Pools Tweeds Heads have been excellent in looking after our pools over the past 4 years and they turn up when they say they will. We don’t have to think about our pool at all and it’s so nice... See more
Company details
Written by the company
Swimart Australia offers a wide range of products for the best swimming pool experience. Visit our website for pool cleaners, pumps, filters and many more.
Contact info
Shop2, 22 Machinery Drive, 2145, South Tweed Heads, NSW, Australia
- 755248200
4.7
Excellent
79 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were open as per advertised times
Went to go to another company to have my water tested but once again they were closed before their closing time!!! But I'm happy they were as the service was better and information given was fantastic, I have now found my new pool shop for chemicals and water testing (free testing) and will be calling them next week in regards to the pool heater that we discussed today. Great service, informative chat and all with a smile. Thank you soon much for being g open as per your shop hours, you now have a new customer
November 11, 2023
Unprompted review
Our pool was green
Our pool was green . The guys came out quickly and over a few days it was back to normal. They were very helpful and professional. Kylie
October 4, 2021
The guys at swimart pools tweed heads…
The guys at swimart pools tweed heads are great and service is exceptional could not ask for a better pool team and our monthly services are great
September 20, 2021
The guys are always helpful and…
The guys are always helpful and friendly. Great pool shop!
September 20, 2021
Always friendly and Helpful great…
Always friendly and Helpful great product knowledge
September 17, 2021
Very easy and helpful to deal with
September 9, 2021
I am very happy with the service my…
I am very happy with the service my pool is recieving from Swimart at Tweed Heads. It has never looked better. Thankyou so much Bailey.
September 2, 2021
The staff at Tweed Heads Swimart are…
The staff at Tweed Heads Swimart are knowledgeable, reliable and friendly and have been a customer for close to 7 yrs.
September 1, 2021
Always friendly & professional in any…
Always friendly & professional in any dealings I’ve had with the Tweed branch.
Advice & services have been honest & practical.
Easy to deal with.
August 17, 2021
Up until I received your invoice I was…
Up until I received your invoice I was very happy with your service ; however when you treat me like one of your bad payers I am offended.
My record shows I pay on the day if you know the amount - sending a demand ' pay within 24 hours ' with my record of paying then that tells me there is little communication between your accounts dept and the good people on the front line. Swimart needs to do some work on fixing this problem.
August 13, 2021
Reliable service and good communication
August 11, 2021
Great Service as always!
August 11, 2021
Jake is Always Helpful
Jake is Always Helpful. Knows his stuff. Wouldn't go anywhere else.
July 23, 2021
The worst experience of my life
The worst experience of my life, was called a liar by staff, proved incorrect, staff member who lied stated he was away for three weeks so couldn’t have served me when I stated he did. I asked him to open written diary which showed my name and date. Liar.
I’m still yet to receive my pool cover which at second attempt was promised within 7 days.
Tweed heads shop is ludicrous.
I still don’t have cover.
I’m ropeable.
My advice is either retract franchise or replace current staff.
A call about my pool cover would be nice.
Ps
I own Australia’s largest pool heater/pump company and there is no doubt a reason you are not an authorised distributor.
July 16, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.