Most of the experience was great. I was able to find what I wanted at good prices. It was less than perfect because the fins I received were much larger than I expected. I don't remember that being... See more
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SwimOutlet is the largest swim retailer in the US. Your one stop shop for the pool, beach & everything in between 🏊
Contact info
United States
- 1 (800) 691-4065
- shop@swimoutlet.com
- swimoutlet.com
Replied to 31% of negative reviews
Typically replies within 2 weeks
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Most of the experience was great
Most of the experience was great. I was able to find what I wanted at good prices. It was less than perfect because the fins I received were much larger than I expected. I don't remember that being mentioned in the description of the fins.
I like it :)
It's not Nike or Reebok but, it will work for what I am in need of... a running outfit without wedgie issues.
It also matches my prescription helmet (Epilepsy) color/team colors for Paws Pack Racing Team. My Service Dog and I do Dog Powered Sports: Canicross.
Great selection
I have been using Swim Outlet for years and love how they always have such a great selection at good prices.
I found the items I wanted to purchase
I found the items I wanted to purchase. I like it when you have sales!
They owe me $35
I ordered trunks for my son.
They came sewn shut; one of the legs! I sent pictures to customer service. They gave me return instructions, a paper to put in the package and a return postage for the package. I did that! Plus the tags were still on. They sent me an email that they got it but have yet to refund my $35!!! That’s been over a month ago.

Reply from SwimOutlet.com
Easy to locate items needed
Easy to locate items needed, and the prices are excellent. Thanks!
Company made good on things but too much aggravation to get to that point
I am always fine updating a review if the company does right to rectify things. Since posting, the company did make good on the disputed amount. I am raising the review from one star to 3 as a result. However, it took a ridiculous amount of unneccesary time on my part. I still feel like a company should honor a credit they claimed was posted when a customer points out it never came through. And I do not think there should be customer service people that have you return an item and then another who tells you no refund will come due to an unrelated dispute they caused by not rectifying the credit that failed to post. So three stars for their actual product and willingness to do right in the end

Reply from SwimOutlet.com
Don't believe their expedited shipping
I needed swim caps for an race 5 days away. Before ordering, I called customer service service to inquire about their expedited shipping. They ensured me if I ordered that day, my caps would arrive in one to two days. I asked again to confirm, they said absolutely. Well, no caps arrived. I checked and now they aren't arrived until after the race. I'm an so angry! I'll never order from them again and will recommend them to anyone.

Reply from SwimOutlet.com
Watch out for unauthorized charges
My problem with Swim Outlet is not with their products or customer service. My problem is with repeated unauthorized charges allegedly associated with some kind of annual fee that I never agreed to.

Reply from SwimOutlet.com
Great prices and variety of items
Great prices and variety of items. Good brands
Great suits at good prices!
The only business I had recently was…
The only business I had recently was today's automatic subscription to membership. I'm old and changing weight, had 4 surgeries, and it will be a while before I get to swim again unfortunately. Besides, my compression knee socks don't look good with swimwear....

Reply from SwimOutlet.com
This is a good company to order online
It was easier to see if it was a good product to buy. It had great reviews for the swim bag I bought.
Site is easy to use and convenient for…
Site is easy to use and convenient for all our swim needs.
Love all the variety of swimsuits
Love all the variety of swimsuits, especially offering top quality merchandise and having D and DD sizes!!
Love the product selection
Love the product selection! Easy ordering and purchase processes.
Talked to a rep about the membership…
Talked to a rep about the membership fee.
She was very helpful - polite and nice to deal with.
Keep up the great work...
Great mesh bags make wonderful gifts
I needed some gifts for a trip with my grandkids. I found these mesh gear bags, in various colors and I’m going to fill them with some fun beach gifts. It was easy to order the gifts online, the selection was great and cost reasonable. Can’t wait to share these with the kids!
Got what I needed
Got what I needed. Too much promotion like this survey.
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