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See what reviewers are saying

Rated 5 out of 5 stars

This company is nothing but outstanding. Have always had the parts I've needed. Have purchased twice now with excellent results. If you've got those older builder-grade tilt windows this is the place.... See more

Rated 1 out of 5 stars

Website and packing slip clearly state product was 3/4" x 7/16" Screen Frame Corner for Andersen Window Screens. Corners received were 9/16" x 7/16". I paid shipping and am expected to pay return... See more

Company replied

Rated 4 out of 5 stars

Repairing a bifold mirrored door required new guide rollers that were different than I was familiar with. I was able to match the photo to an item on Amazon, with a slight difference, that wasn't wo... See more

Rated 5 out of 5 stars

I called Customer Service and was looking for an odd piece for a shower. My request was transferred to a specialist and later an AI search was completed and an alternative piece was identified. The S... See more

Company details

  1. Hardware Store
  2. Contractor
  3. Hardware Accessories Store

Written by the company

For over 50 years, SWISCO.com has been the trusted leader in replacement hardware solutions. With decades of expertise, we've grown from a family-owned repair shop into the ultimate online destination for current and hard-to-find parts. Find all parts, tools, and guides for windows, doors, cabinets, and more in our extensive catalog. With expert support and community resources, SWISCO.com helps you get every repair done right.


Contact info

4.0

Great

TrustScore 4 out of 5

47 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Torquay townhall garden waste collection 29.05 2022

Many thanks to the extremely helpful and friendly chaps at Torquay townhall today working at the garden waste collection. I took my garden waste and you took all the bags from my car and emptied them for me, returning my bags so I could reuse them. Excellent service!

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent prouduct s and fast delivery

Very pleased with items I ordered and fast delivery,I had a window repair company give me an estimate to fix 2 windows(746.00 plus tax)ordered parts here,total cost with shipping 65.00.I am an international customer and would recommend all to try this company

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased a replacement sash lock

I recently purchased a replacement casement lock for an older window. The ease of navigating the Swissco parts catalogue was an unexpected surprise.
Ordering was effortless as well.
The main reason for the great review is the superb customer service I received when my order was later than I had hoped.
Rhiannon responded immediately assuring me the order was on its way with the familiar delays due to Canadian postal processing.
Altogether the experience has been exceptional!
They sure do treat the customer as family.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend. Excellent customer service and fast shipping.

I purchased heavy duty drawer guides with metal backing for my dresser. The guides worked perfectly and were simple to install. Staff was very polite when I had called to confirm a product. The overall price was great as I was given a discount for buying multiple items. Shipping was fast. Will be doing further business with Swisco and I would recommend this family owned company to others.

June 13, 2021
Unprompted review
Rated 5 out of 5 stars

Check SWISCO out first before you buy

Unbelievable customer service. Patient, responsive. You can ask them complicated questions, send pictures, and they will try to help you figure out what you need in terms of replacement hardware. If you get the wrong thing there is no charge for restocking. They have much lower prices for comparable items than the last company I bought hardware from. Highly recommended.

May 27, 2021
Unprompted review

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