Really poor customer service. Our router broke and the new one provides a very weak single. They refuse to send an engineer out and the call centre is useless. I would avoid this company there are lot... See more
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See what reviewers are saying
I've just upgraded my connection speed and the guy from Swishfibre couldn't have been more helpful. I've been with Swishfibre since cable was installed here and cannot fault them. I've not had any ou... See more
Company replied
Everytime I have had a problem (only 3, not constant!) I have been dealt with very quickly, by a person (Tommii), not loads of pressing buttons and getting automated responses. This time, the signal... See more
Company replied
Swish is a great product. We contacted the company rep Paul Tong who was very honest in his description of his broad band package. He told us about swish and their fibre product, how soon we could e... See more
Company replied
Company details
Written by the company
Swish Fibre is a full-fibre broadband provider, bringing truly exceptional connectivity services to homes and businesses in the Home Counties. Our goal is clear and simple – to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband. Please note that Swish Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
13 Salisbury Place, W1H 1FJ, London, United Kingdom
- 0800 0489415
- enquiries@swishfibre.com
- swishfibre.com
4.4
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Swish fibre sign up
Adil explained the available options clearly and booked my installation date
Customer service was good just waiting to see what the service is like now when installed
October 18, 2024
Unprompted review
Reply from Swish Fibre
Hi James,
Thank you for your review! We're glad to hear that Adil provided clear information and excellent customer service during your sign-up. We're confident that you'll be just as pleased with the service once it's installed. If you have any questions or need assistance feel free to reach out, we're here to help!
Best regards,
Swish Fibre Support Team
Adil has been fantastic
Adil has been fantastic. He explained all the options available to my very elderly father & kept in touch with me too. He was knowledgeable, patient and very understanding and didn't put pressure on us to make a quick decision. He is a sort very hard to find these days. I was in sales myself & very aware of the pressure to make a sale! He was not like that & therefore earnt our trust. I'd like to thank him for all he has done & for his patience & kindness. Thank you Adil.
October 17, 2024
Unprompted review
Reply from Swish Fibre
Hi,
Thank you so much for your kind words! We're thrilled to hear that Adil provided such thoughtful and patient support while helping your father. Providing a knowledgeable and pressure-free experience is exactly what we strive for, and it's wonderful to know Adil achieved that. We'll make sure your thanks are passed on to him. We look forward to have you and your father as customers!
Best regards,
Swish Fibre Support Team
Swish is a great product
Swish is a great product. We contacted the company rep Paul Tong who was very honest in his description of his broad band package. He told us about swish and their fibre product, how soon we could expect the installation and he was spot on.
The fibre broad band package arrived in two weeks as agreed and was efficiently installed by two great engineers. Harry and Scott who completed the installation in one and a half hours which included the upgrading of our house phone to the new voip system.
We would definitely recommend Swish broad band, Paul Tong and not forgetting Harry and Scott.
October 8, 2024
Unprompted review
Reply from Swish Fibre
Hi Kevin,
Thank you so much for your fantastic feedback! We're delighted to hear that Paul Tong provided you with honest and accurate information about our services, and that Harry and Scott delivered a swift installation for you.
It’s wonderful to know that everything went smoothly, and we really appreciate your recommendation! If you ever need anything please do not hesitate to ask.
Best regards,
Swish Fibre Support Team
Signing up for Swish with Asim
Signing up for Swish with Asim was a smooth, painless process. He answered all our questions professionally and arranged the installation very efficiently.
October 15, 2024
Unprompted review
Reply from Swish Fibre
Hi Alan,
Thank you for your feedback! We're thrilled to hear that Asim made the sign-up a seamless process for you. It's great to know he was able to answer all your questions and swiftly arranged your installation. We're excited to have you as a customer!
Best regards,
Swish Fibre Support Team
Fantastic customer service skills from…
Fantastic customer service skills from Adil very helpful and helped me transition from my previous provider smoothly! No effort needed from my end
October 15, 2024
Unprompted review
Reply from Swish Fibre
Hi Rebecca,
Thank you for your wonderful review!
We’re thrilled to hear that the signup process was seamless, and that Adil assisted you in a friendly and helpful manner. It’s great to know that the process was effortless for you, and we're looking forward to having you as a customer!
Best regards,
Swish Fibre Support Team
Asim was very helpful explaining the…
Asim was very helpful explaining the options and made the process straightforward also gave a bonus 1 month free.
October 14, 2024
Unprompted review
Reply from Swish Fibre
Hi Lesley,
Thank you for your review! We’re thrilled to hear that Asim was able to provide a smooth and helpful experience, and was able to offer a month free as a bonus! If you have any further questions or need assistance, don’t hesitate to reach out.
Best regards,
Swish Fibre Support Team
It was a very easy and quick process to…
It was a very easy and quick process to sign up. Faith was very informative and professional, but not at all pushy.
October 14, 2024
Unprompted review
Reply from Swish Fibre
Hi Wesley,
Thank you for your feedback! It’s wonderful to know that Faith provided you with knowledgeable and professional assistance during the sign up process. If you have any further questions or need assistance, feel free to reach out!
Best regards,
Swish Fibre Support Team
It is my first contact with Swish so I…
It is my first contact with Swish so I can’t comment on customer service once I am a paying customer but Asim was very helpful, answered all of my questions and was calm and informative throughout the conversation.
Fingers crossed this high level of customer service continues when we take out the contract 🤞🤞
Thank you Asim
October 14, 2024
Unprompted review
Reply from Swish Fibre
Hi there,
Thank you for your review! It's lovely to hear that Asim was able to provide an informed and helpful experience, and we will be sure to pass along your thanks. We hope your time with us a as a customer will be just as positive! If you have any further questions or need assistance, feel free to reach out.
Best regards,
Swish Fibre Support Team
Tariq is the man
Tariq is the man, sort the small hiccup on installation quick and neat. So far, speed is amazing and no drops.
October 14, 2024
Unprompted review
Reply from Swish Fibre
Hi Sorin,
Thank you for your review! We're thrilled to hear that Tariq was able to quickly resolve the incident during your installation, and that you're enjoying super fast speeds with no interruptions. If you need any further assistance, feel free to reach out!
Best regards,
Swish Fibre Support Team
Swish Fibre
Faith was very helpful and polite and helped me with setting up a Swish fibre installation
October 14, 2024
Unprompted review
Reply from Swish Fibre
Hi there,
Thank you for your review! We're delighted to hear that Faith was helpful and polite during your conversation. We're always here to assist you throughout the process, please feel free to reach out if you need any assistance!
Best regards,
Swish Fibre Support Team
Many thanks to Adil Hussain at Swish Fibre!
We’ve been waiting five months for Swish Fibre to connect us and it’s due to happen in the next two weeks. Adil phoned to let you know and was very helpful, pleasant and professional. We were also very pleased with the contract he offered us.
October 7, 2024
Unprompted review
Reply from Swish Fibre
Hi Lynn,
Thank you for your review! We appreciate your patience during the wait for your connection. We're glad to hear that Adil was helpful and professional during your conversation and was able to find a contract best suited to your needs. We look forward to getting you connected!
Best regards,
Swish Fibre Support Team
The sales executive was very…
Adil, the sales executive was very accommodating and helpful.
October 10, 2024
Unprompted review
Reply from Swish Fibre
Hi Jane,
Thank you for your feedback! We're pleased to hear that our sales executive was accommodating and helpful during your experience. We're here to assist you whenever needed.
Best regards,
Swish Fibre Support Team
Great experience
Had initial issues with signal and connectivity. Swish Fibre reached out and engineers came and have solved the problem instantly. Impressive signal and really fast. Incrediblely pleased with the customer service provided!
October 11, 2024
Unprompted review
Reply from Swish Fibre
Hi Shannon,
Thank you for taking the time to share your feedback. We completely understand your concerns regarding the signal quality in your home and would like the opportunity to resolve this for you.
We have reviewed your account and will be arranging for an engineer to attend to resolve the situation. We will reach out via email with more information, and aim to keep you informed during this process.
Thank you for your patience as we work to resolve this issue.
Best regards,
Swish Fibre Support Team
Asim was great called me back quickly &…
Asim was great called me back quickly & sorted my broadband out within 15 mins & was able to get it set up with a quick turnaround. Very happy customer!
October 10, 2024
Unprompted review
Reply from Swish Fibre
Hi Lauren,
Thank you for your feedback! We're delighted to hear that Asim was able to assist you quickly and efficiently during your experience. We're glad you're a happy customer and look forward to continuing to provide a great service!
Best regards,
Swish Fibre Support Team
Marcel
Marcel, was very helpful went through all options with me till we found the most suitable. He explained very well and provided great customer service. Overall, it was a lovely experience. I can’t wait to start using Swish Fibre.
October 3, 2024
Unprompted review
Reply from Swish Fibre
Hi Aneesa,
Thank you for your wonderful review! We’re thrilled to hear that Marcel provided excellent customer service and was able to find a package best suited to your needs. It’s great to know your experience was so positive, and we can’t wait for you to join us as a customer!
If you have any further questions, feel free to reach out.
Best regards,
Swish Fibre Support Team
had the router for 5 weeks before it…
had the router for 5 weeks before it died randomly and we were informed that we were going to have to get a new one installed.we were promised 120mbps and never once got this amount, only around 30. called up to ask about this and told we would receive another plume pod to help solve this which we still haven’t received after 4 weeks. would not recommend
October 10, 2024
Unprompted review
Reply from Swish Fibre
Hi Grace,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience with the router and the broadband speed.
To help us investigate this matter further, we have requested additional information from you. Once this has been provided, we will be able access the account and work towards a resolution. Your concerns are important to us, and we want to ensure that we resolve these issues as quickly as possible.
We appreciate your patience and understanding, and look forward to hearing from you shortly.
Best regards,
Swish Fibre Support Team
Great user experience
Swish Fibre representative Marcel was excellent. He was informative and helpful at all stages of the call and resolved my order quickly and accurately.
October 9, 2024
Unprompted review
Reply from Swish Fibre
Hi Simon,
Thank you for your kind words! We're thrilled to hear that Marcel provided an excellent service, and was able to keep you updated throughout the process in a friendly manner. We're looking forward to having you as a customer. If you need any further assistance, feel free to reach out!
Best regards,
Swish Fibre Support Team
Great communication
Great communication very quickly sorted installation request and more
October 9, 2024
Unprompted review
Reply from Swish Fibre
Hi David,
Thank you for your feedback! We're delighted to hear that you are happy with our service and that your installation request was handled swiftly. If you need anything else or have any further questions feel free to reach out, we’re here to help!
Best regards,
Swish Fibre Support Team
This is a review of the sales and…
This is a review of the sales and ordering process - I had a very good experience working with Asim - he was prompt in reply and very personable both on emails and when we spoke. He was very knowledgeable about the different Swish offerings and was able to answer all of my questions.
October 8, 2024
Unprompted review
Reply from Swish Fibre
Hi there,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with Asim during the sale process, and that his service was attentive and informed.
If you have any further questions or need assistance at any point, please don't hesitate to reach out. We're here to help!
Best regards,
Swish Fibre Support Team
The advisor I spoke with was…
The advisor I spoke with was informative and polite and very helpfull, explaining the whole process.
October 5, 2024
Unprompted review
Reply from Swish Fibre
Thank you so much for your kind words! We're thrilled to hear that our advisor was able to provide you with clear and helpful information throughout the process. At SwishFibre, we always strive to offer excellent customer service, so it's great to know we met your expectations. If you have any further questions or need additional support, feel free to reach out — we're here to help!
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