Really poor customer service. Our router broke and the new one provides a very weak single. They refuse to send an engineer out and the call centre is useless. I would avoid this company there are lot... See more
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I've just upgraded my connection speed and the guy from Swishfibre couldn't have been more helpful. I've been with Swishfibre since cable was installed here and cannot fault them. I've not had any ou... See more
Company replied
Everytime I have had a problem (only 3, not constant!) I have been dealt with very quickly, by a person (Tommii), not loads of pressing buttons and getting automated responses. This time, the signal... See more
Company replied
Swish is a great product. We contacted the company rep Paul Tong who was very honest in his description of his broad band package. He told us about swish and their fibre product, how soon we could e... See more
Company replied
Company details
Written by the company
Swish Fibre is a full-fibre broadband provider, bringing truly exceptional connectivity services to homes and businesses in the Home Counties. Our goal is clear and simple – to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband. Please note that Swish Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
13 Salisbury Place, W1H 1FJ, London, United Kingdom
- 0800 0489415
- enquiries@swishfibre.com
- swishfibre.com
4.4
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Dear Jodie, I would just like to start by saying a big thank you. You are a shining example of a great customer service representative should be. You were delightful to talk to, very knowledgeable, helpful, and kind. You gave me all the information I needed and offered further help. Thank you so much, I came off my call to you a much happier person.
December 9, 2024
Unprompted review
Reply from Swish Fibre
Dear John,
Thank you so much for your kind words and for taking the time to share your positive experience with Jodie. At SwishFibre, we pride ourselves on delivering exceptional customer service, and it’s wonderful to hear that Jodie was able to provide the help and support you needed with such warmth and professionalism.
Your feedback means the world to us, and it will surely motivate Jodie and the entire team to continue going above and beyond for our customers. We’re delighted that your interaction left you feeling happier, and we’re always here if you need further assistance.
Thank you once again for choosing SwishFibre. We’re thrilled to have you as part of our community!
Warm regards,
SwishFibre Customer Care Team
Company Replied...rather tacky just…
Company Replied...rather tacky just like the company
Reply from Swish Fibre
3 hours ago
Thank you for sharing your thoughts with us. We’re sorry to hear about your experience and truly appreciate your feedback. While door-to-door visits are a legitimate way for us to introduce our services to the community, we understand that it may not appeal to everyone.
We aim to ensure our representatives approach every interaction respectfully and professionally.
If you’d like to share more details about your experience, please don’t hesitate to contact us—we're always striving to improve.
Kind regards,
SwishFibre Customer Care Team
December 9, 2024
Unprompted review
Reply from Swish Fibre
Hello Koraljka,
We are sorry to hear you are unhappy with the quality of our response.
We believe our previous information is accurate to the scenario that has been presented to us however appreciate we haven't truly seen the full picture.
We would love to get a clear image of what has happened and would highly encourage you to reach out to our customer care team directly so that we can raise any concerns up to our door to door sales team.
Professionality is an upmost important quality for us and it would greatly benefit us and any future customers to address your concerns as we take this feedback very seriously.
We look forward to hearing from you.
SwishFibre Customer Care Team
Great service from Tommii
Following a power cut my internet wasn’t working. I phoned customer service and spoke with Tommii. They were polite, courteous, friendly and most importantly efficient.
They knew exactly what to do and within 10th a my service was up and running again.
They took the time to email me with details of what to do if the service stops again.
Thank you Tommii for your efforts today.
Another example from Swish of excellent customer service.
***** service.
December 8, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your glowing review! We're delighted to hear that Tommii was able to resolve your issue quickly and efficiently while providing such courteous and friendly service.
It’s fantastic to know Tommii’s efforts made a difference. We’ll be sure to pass on your kind words to them!
If you ever need further assistance, don’t hesitate to reach out.
SwishFibre Customer Care Team
Excellent Customer Service
Jody immediately understood what I needed (2-year contract renewal), she mentioned that she could see various emails I had sent, apologised for the delay (not her fault of course), and emailed me to tell me what she was doing and what I should expect to see on my contract renewal. Thank you Jody.
December 5, 2024
Reply from Swish Fibre
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Jody provided such attentive and effective support.
Ensuring clear communication and resolving any concerns promptly is a top priority for us, and it's wonderful to know Jody met your expectations. We'll be sure to pass along your appreciation to her!
If there's anything else we can assist you with, please don't hesitate to let us know.
SwishFibre Customer Care Team
More excellent work from Tommii and Sarah-Jayne
Tommii's efforts to get my 35-year landline number ported from BT have paid off, helped by Sarah-Jayne who stepped in of her own initiative when Tommii was ill. We now have a date for the porting across and a happy customer.
November 29, 2024
Unprompted review
Reply from Swish Fibre
Thank you for sharing your fantastic feedback! We’re delighted to hear about the excellent support you received from Tommii and Sarah-Jayne. Porting a long-standing landline number can be a challenging process, and it’s wonderful to know their dedication and teamwork have led to a successful outcome.
We’re especially proud of Sarah-Jayne for stepping in proactively during Tommii’s absence—that’s the kind of care we strive for at Swish. We’ll be sure to pass along your kind words to them both.
Thank you for your patience throughout the process, and we’re so pleased to have you as a happy customer! If there’s anything more we can assist you with, please don’t hesitate to reach out.
Good, reliable service
Overall fantastic service and no problems over a number of years, however, signed up to new roll-out at a favourable rate. When their rate structure adjusted and I could get the same service for less, they never contacted me or advertised it to an old client, with them for a few years. I could have saved a few pounds per month.
November 30, 2024
Reply from Swish Fibre
Thank you for sharing your feedback and for being a loyal Swish customer over the years! We’re so pleased to hear that you’ve enjoyed reliable service with us and had a fantastic experience overall.
We appreciate you bringing up your concern regarding the rate adjustment. Your feedback is invaluable, and we’re sorry we didn’t inform you about the updated pricing sooner. Ensuring our customers always receive the best value is important to us, and we’ll take your comments on board to improve how we communicate about rate changes in the future.
If there’s anything we can assist you with or discuss further, please don’t hesitate to reach out. Thank you for your continued support—we’re grateful to have you with Swish!
Many thanks to Sarah in customer…
Many thanks to Sarah in customer services and Tariq the technician for the installation of the router and giving us broadband back in our lives.
Sarah was very calm, proactive and helpful. Tariq was very polite, helpful, and informative.
Both very professional people!
Swish Fibre you are lucky to have these lovely people working for you!
November 29, 2024
Unprompted review
Reply from Swish Fibre
Thank you so much for your wonderful feedback! We’re thrilled to hear that Sarah and Tariq provided such an excellent experience during your installation. Sarah’s calm and proactive approach, combined with Tariq’s polite and informative manner, truly reflect the professionalism we aim for at Swish.
We’re incredibly proud to have such lovely people on our team, and we’ll make sure to share your kind words with both Sarah and Tariq—they’ll be delighted!
Welcome back to broadband, and if there’s ever anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing Swish!
helpfull staff
faith was very helpfull and polite also made sure all the infomation she had was correct
November 27, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your kind words! We’re delighted to hear that Faith provided you with such helpful and polite service while ensuring all the information was accurate. Attention to detail and a customer-first approach are values we hold dear, and it’s wonderful to know Faith delivered that for you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help
Swish did as they said on the can
I could get through promptly on the telephone and was not kept waiting at any time. The arrangement for having Firbre installed was made quickly. The agent I spoke to was polite and did not rush me at all. Very good.
November 27, 2024
Unprompted review
Reply from Swish Fibre
Thank you for sharing your experience! We’re thrilled to hear that you were able to get through promptly and that the process of arranging your fibre installation was quick and smooth. It’s great to know our agent provided polite and unrushed service—exactly what we aim for!
We appreciate your kind words and are excited to get you up and running with Swish Fibre. If you have any questions or need further assistance, don’t hesitate to get in touch.
From the first contact with Faith to…
From the first contact with Faith to the completion of the install the service I received was superb, keeping me up to date with the progress of my order and providing the best deal that was available.
October 7, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your wonderful feedback! We’re delighted to hear that from your first contact with Faith to the completion of your installation, the service you received was superb. Keeping our customers informed and ensuring they get the best deal available is something we pride ourselves on, and it’s fantastic to know we delivered on that for you.
If you have any questions or need further assistance, we’re always here to help. Welcome to Swish Fibre, and thank you for choosing us!
Great support from Swish customer Care…
Great support from Swish Customer Care team when my broadband failed this morning.
A very patient engineer talked me through successfully rebooting the system and all is now well again.
November 27, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your kind feedback! We’re so glad to hear that our Customer Care team was able to help you quickly and effectively when your broadband failed. It’s great to know the engineer was patient and guided you through the process to get everything back up and running smoothly.
If you ever need further assistance, we’re always here to help. Thank you for choosing Swish, and we’re happy to have you connected again!
Aiman was very helpful helping us sign up for the service
I haven't used the service yet as I'm scheduled to get connected in a couple of weeks, but my experience over the phone with Aiman was great. She explained everything to me thoroughly and was very polite. Looking forward to being connected in a couple of weeks!
November 26, 2024
Unprompted review
Reply from Swish Fibre
Thank you so much for your kind words and for taking the time to share your experience with us so far! We're thrilled to hear that Aiman was able to assist you thoroughly and provide a great experience over the phone.
We're just as excited to get you connected and provide you with the reliable, high-speed service you deserve. If you have any questions or need assistance in the meantime, please don't hesitate to reach out.
Welcome to SwishFibre—we can’t wait for you to experience the difference!
Reply from Swish Fibre
Thank you for your feedback! We're delighted to hear that Asim provided you with great support, even with the challenge of phone signal issues. Our team is always committed to ensuring a smooth and helpful experience, no matter the circumstances.
If you need any further assistance, we're always here to help.
Welcome to SwishFibre!
Quick and painless experience of…
Quick and painless experience of changing my address and moving the service to my new address.
November 26, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your feedback! We're delighted to hear that the process of updating your address and moving your service was quick and hassle-free. Making things smooth and seamless for our customers is always our goal. If there's anything else we can assist you with, just let us know.
Wishing you all the best in your new home!
SwishFibre Customer Care Team
Great customer support
Great service from Swish on contacting their customer support. Very satisfied with Swish.
November 25, 2024
Reply from Swish Fibre
Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience with our customer support team and that you’re very satisfied with Swish. Delivering excellent service is what we aim for, and it’s always wonderful to hear when we hit the mark!
If there’s ever anything we can assist you with, we’re just a call away. Thank you for being part of the Swish family!
Best regards,
The Swish Team
AYO was very professional
AYO was very professional, polite, knowledgeable and pleasant to deal with.
Great service and a credit to his company.
November 25, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your kind words! We’re delighted to hear about your positive experience with Ayo. His professionalism, politeness, and knowledge truly exemplify the high standard of service we strive for. We’ll make sure to pass along your lovely feedback to him—it will mean so much!
Thank you for choosing Swish, and if there’s anything more we can assist you with, please don’t hesitate to reach out.
Best regards,
The Swish Team
18 Great Months.
Connie was fantastic. Called to check my options for renewing my agreement as I was coming out of my minimum term, and was delighted with the service. Connie was brilliant, explaining my options and putting the new package in place quickly. Great service from Swish for the past 18 months and looking forward to the next 24 with continued speeds and great customer service at a great price
November 25, 2024
Reply from Swish Fibre
Thank you for your amazing feedback! We’re so glad to hear about your fantastic experience with Connie. It’s wonderful to know she provided clear guidance on your renewal options and made setting up your new package quick and hassle-free.
We’re thrilled you’ve enjoyed great service with Swish over the past 18 months and are excited to continue delivering fast speeds and excellent customer support for the next 24 months and beyond.
If you ever need assistance or have any questions, we’re always here for you. Thank you for being a valued Swish customer!
Best regards,
The Swish Team
Fast and efficient!
November 25, 2024
Reply from Swish Fibre
Thank you for your great feedback! We’re so glad to hear you found our service fast and efficient. At Swish, we’re committed to providing seamless experiences, and it’s wonderful to know we’ve met your expectations.
If you need anything else, don’t hesitate to reach out. We’re here to help!
Best regards,
The Swish Team
Tommii was helpful and offered advice…
Tommii was helpful and offered advice so other Swish Fibre employee had communicated before.
November 22, 2024
Unprompted review
Reply from Swish Fibre
Thank you for your feedback! We’re so glad to hear that Tommii was helpful and provided advice that made a difference. We always aim to ensure our customers receive clear and consistent information, and it’s great to know Tommii was able to offer guidance that helped you.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Swish Team
Great internet BUT.
The full fibre Internet is great cant fault it.
I have had to wait a long time to get my old number ported across (1 month so far)
While the customer support team are friendly I got nowhere until I spoke to Sue who has helped sort the problem and issued a free month service.
The installation i have to say was very poor. Done with no care or pride.
November 22, 2024
Reply from Swish Fibre
Thank you for sharing your experience. We’re so glad to hear you’re enjoying the full fibre internet service and that it’s meeting your expectations! We also truly appreciate your kind words about our customer support team, and we're especially happy that Sue was able to help resolve the issue with your number porting.
We understand the frustration with the delay in porting your number, and we’re sorry for any inconvenience caused. Your feedback on the installation process is also noted, and we will be sure to address this with our team to ensure better quality and care moving forward.
Thank you for your patience, and if you need any further assistance, please don’t hesitate to reach out—we’re here to help.
Best regards,
The Swish Team
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