I had an order that disappeared from the shipping box during delivery. After an online message in this regard of the disappearance of the product. They did an investigation and did a very good job. an... See more
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I have bought birthday cake bars from perfect keto and they are delicious. Prices are very high and discount codes constantly don't work, shopping doesn't work on chrome browser. I would buy more ofte... See more
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Can’t measure precisely. Compared with Accu-test, this meter do not measure the same. When investigating the rather large discrepancy in measurements I found that the producers web site do actually... See more
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Extremely bad service and I don’t recommend to deal with them. Kept my orders for more than 9 days. Then took another 9 days to ship it. Very vague and untrustworthy company.
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Company details
Written by the company
n/a
Contact info
Postbus 48, 3400AA, IJsselstein, Netherlands
- info@vital20.com
- swisspointofcare.com
2.5
Poor
998 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and correct delivery
May 3, 2019
Unprompted review
1 month from order to delivery
April 21, 2019
Unprompted review
Reply from Vital20
Dear Vania
We apologize for being sold out at the moment of your order. We do the best we can to have highh availability, but sometimes this is unavoidable.
Please be aware that we ship orders to Switzerland once a week. We take care of all customs clearance and VAT for you. So you dont have to worry about any additional costs. Therefore orders to CH wll take on average 5-10 days.
Happy Eastern
Ben
Your SwissPointOfCare Team
Poor delivery service....
You cancelled my order because you would not deliver to my country. A simple request for alternate shipping instructions would have been more professional.
April 20, 2019
Unprompted review
Reply from Vital20
Dear Michael,
Thanks for your feedback. My colleague wrote you to explain and offer you an alternative to which you did not respond.
Following several bad experiences with fraud we had to stop shipping to Thailand. I hope you understand. We apoligize if this was not clear and have updated our website.
If you have a delivery address in Europe we will gladly help you.
Thanks
Laura
Excellent service
Excellent service, great support, great items and fast delivery to Austria
April 19, 2019
Unprompted review
Good product,price and service.
April 11, 2019
Unprompted review
Good Service
Item was a good price, posted to Switzerland without problems. I received a quick reply when I emailed Would recommend.
April 4, 2019
Unprompted review
Great products and the customer service…
Great products and the customer service but the package was shipped several days after placing the order.
March 24, 2019
Unprompted review
Perfect reaction to complaints
Perfect reaction to complaints. Staff incoherencies rapidly solved.
OK
March 21, 2019
Unprompted review
Precise and fast!
Goods as described. Fast delivery. Will order here again. Many thanks.
March 20, 2019
Unprompted review
Website relatively easy to navigate
Website relatively easy to navigate.
I found what I was looking for and customer service is always helpful
March 18, 2019
Unprompted review
I find the monitor is easy and…
I find the monitor is easy and efficient to use.
Customer service was also very good.
March 9, 2019
Unprompted review
Ordered from the UK on Monday morning…
Ordered from the UK on Monday morning received by lunchtime Wednesday. Very impressive service.
March 4, 2019
Unprompted review
At first I was going to give zero stars…
At first I was going to give zero stars as there were huge problems with corrier service. However, as soon as I made my complaint to Swisspointcare, they solved the problem immediately... so, five stars. In today's world, attention to customer care is rare, indeed.
February 27, 2019
Unprompted review
very satisfied
February 19, 2019
Unprompted review
The product was shipped only almost two…
The product was handed over to GLS only almost two weeks after my order. After an email reminder it took another seven days to arrive. But the shop is real and the product was ok.
February 19, 2019
Unprompted review
The client service was very fast and…
The client service was very fast and competent helping me!
February 18, 2019
Unprompted review
Ordering was easy and handling was…
Ordering was easy and handling was quick. What I can suggest is having a simple table about which test strips match what device model.
February 14, 2019
Unprompted review
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