I had an order that disappeared from the shipping box during delivery. After an online message in this regard of the disappearance of the product. They did an investigation and did a very good job. an... See more
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I have bought birthday cake bars from perfect keto and they are delicious. Prices are very high and discount codes constantly don't work, shopping doesn't work on chrome browser. I would buy more ofte... See more
Company replied
Can’t measure precisely. Compared with Accu-test, this meter do not measure the same. When investigating the rather large discrepancy in measurements I found that the producers web site do actually... See more
Company replied
Extremely bad service and I don’t recommend to deal with them. Kept my orders for more than 9 days. Then took another 9 days to ship it. Very vague and untrustworthy company.
Company replied
Company details
Written by the company
n/a
Contact info
Postbus 48, 3400AA, IJsselstein, Netherlands
- info@vital20.com
- swisspointofcare.com
2.5
Poor
998 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything oke
December 4, 2020
Yeah it’s good
Yeah it’s good. A bit expensive for buying testing materials especially since I’m private customer and have to test a never ending problem.
November 12, 2020
The worst delivery service I’ve seen in…
The worst delivery service I’ve seen in ages. Ordered Monday November 2nd, on Saturday November 7th and 8 mails after, what I now is that the parcel is in Belgium, amazingly slow
November 7, 2020
Reply from Vital20
Hello Pedro,
thanks for contacting us. This is indeed not good at all. We shipped your order on Nov 2 and handed it over to GLS couriers to ship to Madrid Spain. Usually shipping should take about 3 days.
Why the tracking information now says it is in Belgium? We really dont know. And we are as surprised as you are. This is very strange.
Its now Saturday evening and the courier GLS cannot be reached.
We will take action on Monday morning and let you know what has happened.
Rest assured we will do all we can to get your order delivered to you. Even if this means that we ship it again.
We will let you know by email
Take care
Ben
I still have not received an order…
I still have not received an order confirmation or any delivery/shipment information. I got a very bad impression
November 2, 2020
Reply from Vital20
Dear Susanne, Thanks for contacting us. We checked and there was a problem with the export documents for Norway. This has been corrected and your order will be sent as quickly as possible.
We will send you an email with all information. So sorry for the delay.
best regards
Ben
Is half ok
Is half ok. I bought 2 of them amd i recived just one.
I supose it will arrived un a few days
Thanks
Maria Xalabarder
October 24, 2020
Reply from Vital20
Dear Mrs. Xalabarder, Your order shows that you only ordered 1 of this specific product. That was als on the order confirmation we have sent to you. Could you please check this and let us know so that we can help you, if necessary? With Kind regards.
Im in the UK and the product arrived…
Im in the UK and the product arrived quickly.
The SwisPointofCare videos really helped to getting it up and running quickly.
October 24, 2020
Keto-Meter easy to use
Keto-Meter easy to use. The kit is perfect and would merit 5*. Unfortunately after having bought the device the customer is bombarded by emails from a certain Ben. This feels really uncomfortable to me.
October 9, 2020
Regular buyer from these people
Regular buyer from these people. Always tiptop services and product quality.
October 4, 2020
Unprompted review
Excellent products
Excellent products, fast shipping. Recommended supplier.
September 24, 2020
Unprompted review
It was not a good deal
1-Delivery was too late.
2-DPD have put my parcel outside without ringing my bell, although I was waiting at home after they had informed me by email. Someone could take it away easily.
3- I had to run 6 times control solution until it showed in the range. The last 5 times were out of the range. How can I rely on this device? And why should I spend so many strips on just control solution analysis?
4- First test came with an error
So I already have used one-third of my strips for only one measurement!!!! So ridiculous.
September 23, 2020
Unprompted review
Reply from Vital20
Our sincere apologies we could not give you the 5-star experience.
Reliable and fast service
September 19, 2020
Unprompted review
Reply from Vital20
Thanks for the nice review. It gives us great pleasure that our products are to your satisfaction.
I bought the Ketosene® Go-Keto MCT Oil…
I bought the Ketosene® Go-Keto MCT Oil (60/40) and the instant cappuccino. Both seem very good products, the only thing I would like to say is that the nozzle of the oil bottle is too big and it is difficult to fill a spoon because the oil falls everywhere. The problem is that too much product is wasted. Please consider changing the opening of the bottle so that it is easier to take the oil and no product is wasted. Thank you very much.
September 15, 2020
Unprompted review
Reply from Vital20
Thanks very much for your review. We really appreciate the feedback. Our purchasing department is actually working on your suggestion and are looking into this matter. We will take your feedback and use it to see if we can get some improvements made.
Reply from Vital20
We really appreciate your kind review. If you have any questions, pelase do not hesitate to contact us.
Good products at competitive prices.
Good products at competitive prices. Easy to order online and speedy delivery.
A good company to do business with.
September 7, 2020
Unprompted review
Reply from Vital20
Thank you very much for your kind review. We are pleased to hear that you are satisfied with both our products and services.
Change from GLS to DPD parcel service
Since changing the parcel service from GLS to DPD I am receiving my orders very quickly and reliably. Great improvement!
August 25, 2020
Unprompted review
Reply from Vital20
We are pleased to hear that you are receiving your orders as requested and to your content. If there is any thing else we can do for you, you can always contact is.
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