Swiss Sense Reviews 

Swiss Sense is een uiterst professionele zaak met heel veel kennis en uitstekende service.

Staff in store were super friendly. Whole process was super smooth. Delivery had no problem at all, very easy to schedule and reschedule. Product quality was fantastic, just as we expected!

Amazing costumer service

Our sales assistant, Anita was extremely helpful, kind and patient. She took her time to show us all possible options and never made us feel pressured. Anita was very professional and we highly recommend her, and Swiss Sense.

Swiss Sense is Quality! With a price tag, but its worth it!
Great natural materials and fabric , well fabricated.
The service is perfection as well, the website is easy and clear, with great advice.
Shipping is very well packed and vast.( next day).
I absolutely recommend them, and will be ordering soon again.
Thank you!

The guy who help me he was nice and respectful and no matter what hard situation was going on, he was making it easy and find a way to fix it that is the best thing ever to solve situation immediately bcz in America that is how thay do it and that is why I like the experience of how the guy and the company was helping me and I like the furniture company better than another furniture company places and have high-quality classy quality better than another company. Have I visit the Hague and Amsterdam that place Swiss sense den Haag outlet waldorpstraat 208 2521 ce den Haag was the best of everything I seen and the guy in the furniture place. He’s the best and he’s a hard worker. Jessel his name And I told my friends and family about how good the the service was and the company and if I get another place, I will go again to the same company and buy my stuff from it because they are the best 🙏❤️ god bless the ppl ther and the company 🙏

Wonderful mattress, perfect service

Mariska was helpful and great.

Hans was a great salesman! He sold us a good deal and helped us find the perfect matress and explain everything clearly to us

I purchased one of their most expensive luxury pillows, expecting much better quality and comfort. Unfortunately, it was not comfortable at all and actually caused me more neck pain and headaches than my inexpensive pillow.

I was also very disappointed with the customer service. The salesperson was unhelpful and inflexible, and they were unwilling to acknowledge any problem with the product. Their return policy is extremely restrictive, especially for an expensive pillow that you cannot properly evaluate without sleeping on it.

Overall, I am very disappointed with both the pillow and the service, and I would not recommend purchasing a pillow here.

The women at the store were very helpful and guided us throughout.

All perfect! Good customer service

Dear I bought a reasonably expensive box spring at Swiss Sense everything was ok until I had to have lower legs installed because my entry costs were too high after first asking for the price in my store I had to pay double when placing the installers had not placed my box spring nicely against the wall there was a clearance of 7 cm on the right. The electrical wires are dangerously behind after having emailed 9 times I have not yet answered I have my money back one yet Just keep me on the line my payment was correct from me no mistake I recommend Swiss Sense to anyone With kind and helpful greetings Wilfried

Our seller, Pim was super knowledgeable, friendly, and helpful. Helped us make the right decision with no pressure.

Very disappointing aftercare after a damaged and incomplete installation.

I ordered a bed frame and mattress from Swiss Sense. The bed was delivered and installed on 22 May 2026, but the installation was incomplete and several issues remained, including incorrect screws, missing parts, and visible damage.

A service visit on 1 June 2026 did not properly resolve the complaint, and the technicians appeared to be unaware of most of the issues I had already reported. After I followed up again, Swiss Sense mainly focused on another service visit for installation issues and mentioned that replacement parts could take approximately 14 to 16 weeks. When I explained that this did not address the full complaint and that such a delay was not acceptable, I did not receive a proper response to those points.

I also visited the store on 6 June and was promised a call on 8 June to resolve the matter, but that call never came. Only after sending a formal notice did I receive a more substantive response.

For an expensive bed purchase, the installation quality and aftercare have been very disappointing.

Update: unfortunately the situation has still not been resolved.

After my formal complaint, Swiss Sense stated that they wanted to arrange a properly prepared inspection and that the technicians would be informed of the case. However, during the next visit the technicians again appeared to be prepared mainly for installation issues, not the full damage complaint.

The technicians themselves were helpful and indicated that substantial parts of the bed would need to be replaced. I did not accept partial installation fixes, because the issue is not just installation — it is damage and defective/incomplete installation.

Since that visit, I have still not received a concrete written solution, replacement plan, timeline, or refund/collection proposal. I also gave Swiss Sense a deadline to respond, and as of 17:00 today I have not received a proper response.

This continues to be extremely disappointing. The main issue is no longer just that mistakes happened during installation, but that the complaint handling has been slow, poorly coordinated, and incomplete.

Update: the situation is still unresolved.

Swiss Sense responded publicly to this Trustpilot review saying that they were sorry the issue was not resolved on 17 June, that they would discuss it internally, and that they would look into a possible solution.

However, a public reply is not the same as a concrete solution. I have still not received a direct written assessment, replacement plan, timeline, or refund/collection proposal.

The bed is still not in a usable/sleepable condition. Because the unresolved Swiss Sense bed is occupying my bedroom, I cannot reasonably set up a normal alternative sleeping arrangement there. During the current heat, the bedroom is also the only practical room where I can properly use my portable air conditioner. As a result, I am now sleeping on the floor while waiting for Swiss Sense to provide a concrete solution.

After the missed deadline and continued lack of a concrete solution, I have now sent Swiss Sense written notice that I am dissolving the purchase agreement and requesting collection/removal of the delivered items and a full refund.

This is no longer just about the original installation mistakes. The continued lack of a concrete solution is causing serious practical inconvenience, and the complaint handling remains slow, unclear, and incomplete.

I still hope Swiss Sense resolves this directly and promptly, without the need for further escalation.

Nakomen beloftes, goede communicatie en bovenal fantastisch bed.

Great service and support to make the best decision!

swiss sense venlo, great help, snel delivery!