Swiss Sense Reviews 

As one of the bigger expenses for a new house, it was incredibly reassuring getting this level of customer service throughout the entire experience: from selecting which mattress was right for us at Swiss Sense Heerlen, to getting regular updates about the status of shipment (especially with COVID-19 delays), customer support hotline calls to get a plastic bag for the old mattress, and the logistics guys who cheerfully delivered our new mattress. Mattress itself is as great a fit as we remembered in store. :-)

Perfect bed, perfect service. We are super happy!

We ordered a new bed for our daughter. Very friendly staff, enough time to look around, good Service. The wishes of our daughter were taken care of as much as possible.

The bed itself is fine, but this company’s customer service is appalling. And that is a kind review. Get your act together people. We’re the people that should be promoting you to our friends. You should be doing as well as you possible can, and not making empty promises.

De Porche onder de bedden😍 once you go swiss sense you never go back! De reden om in bed te blijven liggen.

The over-mattress keeps moving downwards and side-wards. When one of the person moves, the other can feel every move. The mounting was not done properly (nuts and bolts remaining and the 2 parts of the bed are sliding apart).

The persons who mounted the bed were not very polite. Their attitude was not the one of a service provider.

My Order number # 1010024250

I got wrong pay bill for an order value amounts to 4279.80 euros, although I ordered just for 1960 euros.
The issue was solved but it brought to me a lot of stress and noone have'nt provide to me any exuses/apologies.

Very bad start with this company and I still afraid what to expect from the bed delivery.

Ordered a new boxspring in april 2018, delivered in june. Topper mattress was too wide, not fitting a quality bed of that expensive price range. From then on everything went pearshaped. Topper was exchanged 4 or 5 times. Called support desk numerous times. In the end deliverers didn't need to bother coming in. Topper was already measured too wide in the deliverery truck. Finally yesterday 8th feb 2019, topper was exchanged for a rightsized model. Still missing the promised 50 euro textile voucher that was promised to us, which by the way doesn't even nearly compensate the number of days we had to take off from work.

Purchased a box spring bed which moves apart each night and the height of the mattresses is not even. Overall the quality of the bed is very bad for the price paid. I will be doing everything to return this disaster.

I have ordered two nightstands, however both of them were delivered broken/damaged. I emailed them if they could pick the boxes by the same transport, however they did not want to arrange pick up, even though these were delivered broken. These boxes are heavy and big, so it is very difficult for me to return them to the PostNL office. Nonetheless, I have brought them to the Post-NL office, they did not want to send the boxes because these were too heavy.

I just called them (Swiss Sense), they still do not want arrange transport. They said to bring it to DHL point, which I do not have in my neighborhood.
The only reason that they give is that it is my own responsibility to return these, not theirs. If you deliver damaged goods, I think it is not only my responsibility anymore.
Now the 14 days return periode is almost over, they do not want to give me more time to arrange the return.

As a regular customer, they do not give good service by just handing this to me without any help.

I am really disappointed by this company, I will never buy anything at this company anymore.

Great variety and quality of beds. Personnel was really helpful and polite. The service provided by August was amazing!

Terrible customer service and they are lying to the customer! There is no guarantee option when I order it but the costumer service lie to me that I did buy the guarantee. The website information misguide the customer and it described that below 85 kilos, but even 50 kilos person still feel the mattress too soft. When asking changing, everything is charged quite high! They are cheating customer!

We visited this store last Monday, September 10th, looking urgently for a mattress for our daughter's room, because we had to fly back to Spain on Wednesday. The mattress arrived at our daughter's house even before the deadline. The attention we received from the staff was very friendly and professional. Excellent prices and quality, extremely friendly and professional staff, quick delivery.. We will return to buy in this store without any doubt. Thank you very much from Spain.

The 5 stars I give is for the Sales Representative in Utrecht Sander van Soolingen. Very professional, customer-oriented, warm and friendly. Thank you Sander!
But unfortunately I can't give any stars to the delivery. We ordered a mattress with split and it came without split and now we have to wait for another two weeks for another delivery. The delivery boys said that they just realised it was a wrong mattress. I had to tell them to call the customer service on the spot (which is a basic customer service, if you send the wrong product, you have to contact the customer service, not the customer calling). My point is, even though they are from the delivery they represent the whole Swiss Sense company, and it is not their first day of work, they should have a checklist before they send products to customers. Why no one checked first before they reach the customer's door? Also very suspicious, that there is another sticker of another customer's name and address on the packaging. When I mentioned that, one of the boys explained that the previous customer's sticker accidentally stuck to it. Ok whatever. When I didn't want to sign a feedback form, one of the boys laughed silently next to me, maybe thinking I was a difficult customer. (Please remember you are the one that send the wrong product). I had to tell him that it was no laughing matter! So he was quite rude and unprofessional actually. Quite disappointed with their service.
Just hope we get the right mattress in two weeks!

a really comfortable product, I recommend this!