We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more
Company details
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
Great
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Katie Sweeney this afternoon…
Spoke to Katie Sweeney this afternoon regarding an account issue, she dealt with it professionally and promptly an absolute credit to your company.
November 12, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Peter! We're thrilled to hear that Katie was able to assist you with your account issue in a professional and timely manner. We’re proud to have team members like Katie who go above and beyond for our customers.
If you have any more questions or need further assistance, we're always here to help!
Best wishes
The SwitchboardFREE team
Have had to ring customer support for…
Have had to ring customer support for help 3 times. Call answered quickly and been resolved quickly. Spoke to Laura yesterday and she was very polite and efficient. Great customer service. Thank you
November 8, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our customer support team was able to assist you promptly on each occasion.
It’s wonderful to know that Laura made a positive impression with her polite and efficient service. We take great pride in providing the best support possible and your kind words are truly appreciated by the whole team.
Best wishes,
The SwitchboardFREE team
Really easy friendly quick to sort out…
Really easy friendly quick to sort out my phone divert needs ..good business would recommend
Regards
Clyde
October 30, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Clyde! We're thrilled to hear that our team was able to quickly and easily meet your phone divert needs. It means a lot to us that you’d recommend SwitchboardFREE to others!
If you ever need further assistance, don't hesitate to reach out.
Best wishes,
The SwitchboardFREE team
Terrible customer service avoid at all…
Terrible customer service avoid at all costs , after having an enquiry about their services I received a call from one of their customer service representative if I need any assistance, going through the details she sent me a link to review and make the payment if I want to have the service, Few hours later I received another phone call from Collection department demanding payment overdue ;))) . The following day I received emails saying that if don’t make payment they will pass to debt collectors , this is happening within few hours not even having any services active , avoid this company at all cost .
October 24, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Dear Railean,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations.
I can see that you went through your signup with one of our dedicated sales team over the phone and you requested she send you a payment link as opposed to paying over the phone. We do not offer free trials, so payment is required at the start of the contract. Leading on from that we have sent automatic reminders via text and email.
Our support team reached out to ensure you had all the information needed and to discuss payment options. We understand you asked to keep the account open initially, even without payment details. Of course, at any point, you’re welcome to let us know if you prefer not to continue, and we’ll close the account accordingly.
It appears you chose to close your account during your last conversation with our support team, which is of course absolutely fine and was completed immediately.
We’re currently reviewing our payment request processes to ensure all communications are clear and relevant to our customers.
Best wishes,
The SwitchboardFREE team
We have been a customer of SwitchBoard…
We have been a customer of SwitchBoard Free for nearly a year now. I recently contacted them to add an additional user/ phone to our contract and found Laura on the online chat be to incredibly helpful in answering my queries.
October 17, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for being a valued customer for nearly a year!
We're so pleased to hear that Laura was able to assist you with adding an additional user to your contract. We'll be sure to share your kind words to her.
If you need any more help in the future, don’t hesitate to reach out!
Best wishes
The SwitchboardFREE team
Super easy and simple process to get…
Super easy and simple process to get setup. Went live on the agreed date and time. A couple of minor queries responded to and resolved immediately.
October 16, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind review! We’re delighted to hear that you found the setup process easy and smooth, and that our team was able to address your queries quickly.
If you have any more questions or need further assistance, we're always here to help!
Best wishes
The SwitchboardFREE team
Superb!
Superb!
Have used the system for 6 months now.
Works perfectly on my mobile and pc.
Even works abroad!
Seamless and friendly customer services.
October 11, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with SwitchboardFREE over the past six months. It’s great to know that our service has been working seamlessly for you on both mobile and PC, even while abroad! We pride ourselves on providing friendly and helpful customer service, so it’s wonderful to hear that it made a difference for you.
If you ever need any assistance or have feedback, feel free to reach out. Thanks again for your support!
Best wishes,
The SwitchboardFREE team
Fantastic Service
Great service from Laura and the team at SwitchboardFree. Set up within 10 minutes and on-hand support that answered our questions promptly and guided us through the process effectively.
October 7, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review, Craig! We're delighted to hear that Laura and the team were able to provide you with quick setup and effective support. It's our goal to ensure a smooth experience for all our customers, and we appreciate your recognition of our efforts. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Best wishes,
The SwitchboardFREE team
Outstanding customer service
Have been with Switchboard free for a few years now and their customer service is outstanding. Any questions or queries we have get sorted asap and with a smile on there face. Always recommend to anyone looking for a volp phone
October 7, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your amazing feedback! We're so pleased to hear that you've had a great experience with SwitchboardFREE over the years. Providing outstanding customer service is what we strive for, and it's wonderful to know that we've met your expectations. We truly appreciate your recommendation and look forward to continuing to support you!
Best wishes,
The SwitchboardFREE team
Katie was super friendly and resolved…
Katie was super friendly and resolved the issue with no problems and sorted any issues I had out. Great service!
September 23, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your lovely review! We're thrilled to hear that Katie was able to assist you and provide great service. We'll be sure to pass on your kind words to her. If you need any further help, feel free to reach out to us anytime. 😊
Best wishes,
The SwitchboardFREE team
Terrible Experience
Terrible Experience - Still Charging After Cancellation
I signed up for Switchboard's free VoIP service, but after a while, I decided it wasn't for me. I emailed them *months ago* to cancel my plan, thinking that would be the end of it. Unfortunately, they completely ignored my request. Not only are they *still charging me*, but now I'm receiving **debt recovery letters** for a service I no longer use or want! This is completely unacceptable. Their customer service is either incompetent or they’re just trying to squeeze money out of people who have clearly canceled.
Stay away from this company – they make canceling impossible, and their billing practices are shady at best. Avoid this nightmare!
September 20, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Dear Ahsan,
We appreciate your feedback and are sorry to hear about your experience. Our goal is to provide a seamless process for all customers, including those who wish to cancel their service. We’d like to clarify the situation regarding your account.
We received your email on 7th August requesting to cancel the service, and we responded on the same day, confirming we were happy to process the cancellation. However, we informed you that there was an outstanding balance from July, which needed to be settled in order to close your account.
Despite our follow-up efforts, including sending emails, texts, and making calls, we did not receive any further response regarding the outstanding payment.
Unfortunately, as a result of the unpaid balance and lack of communication, the account was escalated to our debt recovery team.
We understand that this situation has been frustrating, but we encourage you to get in touch with our team so that we can resolve the matter and prevent further complications.
We are always here to help and ensure that your concerns are addressed fairly. Please contact us at support@switchboardfree.co.uk or phone 0203 189 1213 so we can assist you further.
Kind regards,
The Switchboard Team
Kate was exceptionally helpful and…
Kate was exceptionally helpful and knowledgeable and sorted out our issues in no time, no fuss and gave us tuition at the same time, she is a credit to the company
September 19, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We're thrilled to hear that Kate was able to assist you efficiently and provide valuable guidance along the way. We’re very proud to have her on our team, and it’s wonderful to know she made such a positive impact on your experience.
If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Best wishes,
The SwitchboardFREE team
Good communication and professionalism…
Good communication and professionalism from operator
September 11, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your positive feedback! 🌟 We're glad to hear that you experienced good communication and professionalism from our team. If you need any further assistance or have any questions, feel free to reach out.
Best wishes,
The SwitchboardFREE team
Highly Recommend to others
There is so much more to offer than other companies, all of the basics that anyone would need to star their business.
August 29, 2024
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your positive feedback! We're thrilled to hear that you found our services to be comprehensive and helpful for starting a business. If you ever need further support, don’t hesitate to reach out!
Best wishes,
The SwitchboardFREE team
I dealt with a lady called Katie 🙏🏻
I dealt with a lady called Katie her conscientious determination to help and assist and make sure that what I was going to receive as a service from their company was 2nd to none. I can only highly recommend this company going forward. They are fabulous.
September 6, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your glowing review! We're delighted to hear that Katie provided you with such outstanding service. Your recommendation means the world to us, and we’re thrilled to know you had such a positive experience.
Best wishes,
The SwitchboardFREE team
Laura
Laura, has been excellent throughout the process and cant fault her. So thank you and keep up the good work.
August 24, 2024
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We’re thrilled to hear that Laura provided excellent support throughout the process. Your appreciation means a lot, and we’ll make sure to pass on your thanks to her.
Best wishes,
The SwitchboardFREE team
"Katie from switchboard free is an…
"Katie from switchboard free is an absolute superstar! She went above and beyond to ensure our setup was flawless and took the time to walk us through every detail. Her knowledge, patience, and dedication made the whole process a breeze. We couldn't have asked for better support—Katie truly made all the difference. Thank you, Katie, for your exceptional service!"
September 4, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful feedback! We’re delighted to hear that Katie provided such exceptional support and helped make your setup process seamless. We’ll be sure to pass along your kind words to her! If you ever need further assistance, don’t hesitate to reach out.
Best wishes,
The SwitchboardFREE team
Excellent customer service
They were able to fix an issue I had immediately and helped me through every step. Very impressed with their customer service!
September 4, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! We're so glad to hear that our team was able to resolve your issue quickly and guide you through every step. Your satisfaction with our customer service means a lot to us. If you ever need anything else, we're here to help!
Best wishes,
The SwitchboardFREE team
Great service
Great service. Always someone (real person!) to speak to when needed. Katie has been especially helpful
September 3, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your wonderful feedback! We're delighted to hear that you've had a great experience with our service and that you've always had someone available to assist you. We're especially glad Katie could be so helpful—I'll be sure to pass along your kind words to her. We're here whenever you need us! 😊
Best wishes,
The SwitchboardFREE team
Excellent knowleagable and friendly…
Excellent knowleagable and friendly advice!
September 2, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and friendly. If you ever need anything else, we're here to help! 😊
Best wishes,
The SwitchboardFREE team
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