Renting in the UK as a UK resident the pick up requirements vary by company. For Switch in Milton Keynes it was one of the more onerous: Drivers Licence DVLA code Two proofs of address (onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... See more
Company replied
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed ev... See more
Company replied
Motability customer - Worcester branch. After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact. Neil and... See more
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Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.2
Great
503 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amanda was amazing very helpfull
Amanda was amazing very helpfull. Would hire car again from there. Very helpfull. Very kind and thanks again Amanda
August 1, 2026
Unprompted review
Reply from Switch Car Rental
Hi Julie,
Thank you for your lovely feedback. We're delighted to hear that Amanda was so helpful, kind, and made your rental experience a positive one. I'll be sure to pass on your comments to her. We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Best regards,
The Switch Team
Please tell your driver today on…
Please tell your driver today on boothferry road hull that it's a 40 mph road and not the 50-55 that he clocked. Drove like a man possessed.
August 5, 2026
Unprompted review
Reply from Switch Car Rental
Hi Mark,
Thank you for bringing this to our attention. We take the safety of our drivers and all other road users very seriously, and we are sorry to hear about your experience. Please provide the vehicle registration number so that we can investigate this matter further. We appreciate you taking the time to let us know.
Best regards,
The Switch Team
Reply from Switch Car Rental
Hi Mike,
Thank you for your review! We're delighted to hear that Naheed made such a positive impression and that you were pleased with the service. We really appreciate you taking the time to leave a review and hope to assist you again soon.
Best regards,
The Switch Team
Terrible
Terrible! Was told Monday afternoon that a replacement car would be given to us after ours was deemed not road worthy. They said it probably wouldn’t be Monday though & most likely Tuesday morning. Fine, Tuesday morning passes by no phone call so we call them to be told it’s looking like it’ll be Tuesday afternoon. Tuesday afternoon passes no phone call, call them again to be told it’ll be Wednesday. Call again & been told that it might not even be Wednesday. What is the point. None of the staff seem to want to help & instead just blaming it on other things
August 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Warren,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to be given several different timeframes for a replacement vehicle, only for those expectations not to be met. This is not the level of service we aim to provide. We have tried to reach out to get more details, but we have not yet received a response. Please contact us directly with your details so we can investigate your case at customer.service@switchcarrental.co.uk
Best regards,
The Switch Team
Been waiting 2 days for a replacement…
Been waiting 2 days for a replacement car while mine is off the road, I got told I would be contacted and I’ve had to call them 4 times in 2 days and they still won’t confirm when I’m going to get my car. I get my car from motorbility so it just seems like they don’t want to give me one because of that.
August 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Toni,
Thank you for your feedback. We're sorry to hear that you were unhappy with the communication regarding your replacement vehicle and understand how frustrating it can be when your car is off the road. We would like to reassure you that all customers are treated equally, regardless of whether their vehicle is supplied through the Motability Scheme. Based on our records, we believe a replacement vehicle has now been provided, although we're sorry that the process took longer than expected and that you felt you had to chase for updates. We appreciate you bringing this to our attention, as it helps us identify where we need to improve our communication.
Best regards,
The Switch Team
Do not rent a car from this company.
We rented a car at the Portsmouth location. We were there before they opened and were first in line. It took almost an hour to go through the process to get the car. Their credit card machine was not working, they could not get the vehicle inspection machine working, there was absolutely no sense of urgency despite us explaining we had to make a 9:30 am ferry. The manager, Tina, was out back smoking a cigarette instead of helping the lady at the counter who had no idea what she was doing. Do NOT rent from this location. They also did not apologize for how long it took. We also witnessed a man trying to return a car and that also took him almost an hour with the same process in reverse. Absolutely ridiculous when we were the only people there, despite the fact that there were at least 5 employees standing around that we could see.
August 5, 2026
Unprompted review
Reply from Switch Car Rental
Hi Erin,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience at our Portsmouth location and the frustration caused by the delays during vehicle collection. We understand how stressful this must have been, particularly given your ferry departure time, and we apologise that the service you received did not meet your expectations. Delays caused by equipment issues should be handled with clear communication and a greater sense of urgency, and we're sorry that this was not your experience. We also take your comments regarding the level of customer service seriously, including your concerns about staff support and the lack of an apology for the inconvenience caused. This is not the standard of service we strive to provide, and your feedback will be shared with the relevant management team for review. Thank you for bringing these issues to our attention.
Best regards,
The Switch Team
Tamas been brilliant
Tamas been brilliant, helped me out on my last minute booking. Thank you!
August 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Jehad,
Thank you for your wonderful feedback. We're delighted to hear that Tamas was able to help with your last-minute booking and make the process smooth and stress-free. I'll be sure to pass on your kind comments to him. We truly appreciate your review and look forward to assisting you again in the future.
Best regards,
The Switch Team
Terrible company
Terrible company, been waiting over 24 hours for them to contact my wife, for a replacement vehicle after an issue with our own.
Had a text to say they will be in touch, 12 hours later, still waiting.
August 4, 2026
Unprompted review
Reply from Switch Car Rental
Hi Terry,
Thank you for your feedback. We're very sorry to hear about the delay you and your wife experienced while waiting for an update regarding a replacement vehicle. We understand how frustrating this situation must have been, especially when you were relying on timely communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We'd like the opportunity to look into this matter further and understand what happened. Please contact us at customer.service@switchcarrental.co.uk with your booking details so we can investigate and assist.
Best regards,
The Switch Team
Really good service delivery quick as…
Really good service delivery quick as well
Naheed from Wolverhampton branch
August 4, 2026
Unprompted review
Reply from Switch Car Rental
Hi Stephen,
Thank you for your kind feedback. We're delighted to hear that you were pleased with the service and the quick delivery. We really appreciate you taking the time to leave a review and hope to assist you again soon.
Best regards,
The Switch Team
Rob from the Catterick branch is a…
Rob from the Catterick branch is a pleasure to speak with and deal with helped me with my issue promptly without fuss
August 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi James,
Thank you for taking the time to leave us a review. We're delighted to hear that Rob at our Catterick branch was able to assist you promptly and make the process straightforward. Providing helpful, efficient service with no unnecessary fuss is exactly what we strive for. We will be sure to pass your kind comments on to Rob, who will be pleased to know his efforts were appreciated. Thank you for choosing Switch Car Rental, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Ongoing and decline disgraceful
I am writing to update my ongoing complaint regarding my hire vehicle, as unfortunately the situation has deteriorated even further.
Following my formal complaint and Trustpilot review, I was suddenly informed that a suitable vehicle had become available. This was surprising given that I had previously been told there were no suitable vehicles available.
I was then asked to remain at home all day to await delivery. I rearranged my entire day and did exactly that. However, throughout the day the estimated delivery time continued to be pushed back later and later.
Eventually, I received a telephone call advising that the driver was stuck in traffic and, because they were not permitted to work overtime, they were turning around and returning to base. I was therefore informed that I would not be receiving the vehicle that day after all.
I was then asked what time would be convenient the following day. After explaining the earliest time I would be available, I was simply told that this was “not possible” and that, in that case, the hire would be cancelled altogether.
This level of customer service is completely unacceptable. At every stage I have been expected to alter my plans, wait at home indefinitely, and accommodate your company, yet there appears to have been no effort to accommodate me in return. The decision to cancel the hire because the delivery time did not suit your schedule is both unreasonable and wholly unprofessional.
This has caused me significant inconvenience, frustration and distress, particularly as I rely on a suitable vehicle for my mobility needs. The inconsistent information and lack of communication have only added to what has already been an extremely disappointing experience.
I ask that this matter is urgently reviewed by a senior manager. I would also like a full written explanation as to:
* Why a suitable vehicle suddenly became available only after I submitted a formal complaint.
* Why I was asked to remain at home all day when no realistic delivery could be achieved.
* Why the delivery was cancelled due to your driver’s working hours.
* Why the entire hire was then cancelled simply because the delivery time the following day did not suit your schedule.
August 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Andrea,
Thank you for taking the time to provide this update. We are sincerely sorry to read about your experience and fully appreciate the frustration and inconvenience this situation has caused. We understand that being asked to remain at home for a vehicle delivery, only for the delivery window to be repeatedly delayed and ultimately cancelled, is extremely disappointing. We also recognise the additional impact this has had given your mobility requirements and the importance of having access to a suitable vehicle when needed. Please can you contact us at customer.service@switchcarrental.co.uk to review the points you have raised as this is not the experience we want for any of our customers.
Best regards,
The Switch Team
I rented a ford transit van ,this is…
I rented a ford transit van ,this is the most comfortable van I ever drove,I even left my belongings in the van at the time I returned the rental ,after reaching home I remembered that I left somethings in the van for my work ,a portable car tyre pump and two pair of shoes,I contacted Switch car rentals to see if it was still there or of it was missing/Stolen ,I spoke to Jason and he told me he will locate the van and search for the items I left and he will give me a call back soon ,Jason returned the call after 15 minutes letting me know that he locate the van and he found everything i left I just remembered my shoes and the car tyre pump and I forgot I had a Calvin Klein shoes which he add to the rest of items,I ask Jason if he I can buy him something for been such a honest person and he told me he is okay and don’t need nothing,the honesty in a company is one of the most important thing when you can rely upon a company trust .
July 30, 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your fantastic review and for taking the time to share your experience. We're delighted to hear that you enjoyed driving the Ford Transit and found it to be the most comfortable van you've driven. It's also wonderful to hear that Jason was able to quickly locate the vehicle and recover all of your belongings. Honesty, trust, and great customer service are values we pride ourselves on, and we're pleased that Jason's actions reflected those standards. Thank you for choosing Switch Car Rental. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
The Switch Team
Absolutely a terrible company
Absolutely a terrible company. Promised as booked a 7 seater automatic. After not hearing anything from them regarding my booking I rang them. The woman on reception then told me they didn't have any 7 seater auto's and that other customers where waiting since June for one. What sort of two bit company doesn't have cars to rent out. She did offer a 9 seater vito which I accepted because I am due to go on holiday first thing in the morning. 04:08:2026. She then promised me that they would have it at my address before 5pm today. At 1pm I get a text message stating my booking for due to be delivered after I was due to leave to in the morning 04,08,26.
I rang to ask what was going on. And was met by a very unhelpful person who didn't really want to help. Making excuses that the replacement car was not available until tomorrow. Yet it was bookable for this afternoon on line. A lie.
I hate shabby service and the couldn't careless attitude form customer service tops it off.
My advice. Find another company. Don't rent from cowboys with little to no customer care.
They seem to prioritise cash paying customers. This is the HUL branch.
They may have changed the name but its still the same old sub standard service.
August 3, 2026
Unprompted review
Reply from Switch Car Rental
Hi Ian,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration caused by the vehicle availability issues and conflicting information regarding your booking. We understand how disappointing this must have been, particularly as you were preparing to leave for your holiday. We acknowledge that the vehicle originally booked was not available and that the alternative arrangements and delivery times did not meet the expectations that were set. We also regret that you felt our team did not provide the level of service and support you should have received. We take comments such as yours seriously and would like the opportunity to investigate what happened. Please contact us at customer.service@switchcarrental.co.uk with your booking reference and contact details so that we can review the matter fully and discuss your concerns. We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best regards,
The Switch Team
Sonia khirm and sonia was very very…
khirm and sonia was very very professional and lovely to deal with helped with any questions I had and I had a lot of them lol would 100% recommend if you’re your looking for a hire car and probably the best branch they have .
August 1, 2026
Unprompted review
Reply from Switch Car Rental
Hi Gee,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Sonia directly so please let us know which location your rental was from.
Best regards,
The Switch Team
The company in general were very helpful
The company in general were very helpful in ensuring my choice of electric van was at the Milton Keynes branch and ready to go. Arfan was on site to show me how it operated and and was there on drop off to make the transaction a smooth one.
August 1, 2026
Unprompted review
Reply from Switch Car Rental
Hi Steven,
Thank you for your fantastic review. We're delighted to hear that our team was able to ensure your chosen electric van was available at our Milton Keynes branch and ready for collection.
It's especially great to hear that Arfan provided such excellent support, taking the time to show you how the vehicle operated and making both the handover and return process smooth and hassle-free. We'll be sure to pass your kind comments on to Arfan and the rest of the team. Thank you for choosing Switch Car Rental, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Very polite and helpful person was…
Very polite and helpful person was showing us round and asked us if we was happy with car can have a laugh with them
July 30, 2026
Unprompted review
Reply from Switch Car Rental
Hi Tina,
Thank you for your lovely review. We're so pleased to hear that our team provided a friendly, helpful, and welcoming experience. It's great to know that everything was explained clearly, that you were given the opportunity to ask questions, and that you were happy with the vehicle provided. We believe great customer service should be professional while still being approachable, so we're delighted that you felt comfortable and enjoyed your experience with us. We look forward to helping you again in the future.
Best regards,
The Switch Team
Amazing service from Brian and Adnan
Amazing service from Brian and Adnan at the Birmingham Stirchley branch, very professional, polite and helpful and provided me with an upgrade. Would 100% recommend this branch and these 2.
July 31, 2026
Unprompted review
Reply from Switch Car Rental
Hi Habib,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian and Adnan directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Naheed from wolverhampton branch has…
Naheed from wolverhampton branch has delivered my car. He was very friendly, professional and fully explained the car and how the rental works . He was wonderful. He explained the condition the car needs to be returned in and was very efficient
July 31, 2026
Unprompted review
Reply from Switch Car Rental
Hi Jess,
Thank you for your wonderful review. We're delighted to hear that Naheed from our Wolverhampton branch provided such a positive experience. It's great to know that he was friendly, professional, and took the time to clearly explain both the vehicle features and the rental process, ensuring you felt confident and informed from the outset. We're also pleased that the vehicle condition and return requirements were explained thoroughly and that the whole experience was handled efficiently. We truly appreciate your kind words and will be sure to pass your feedback on to Naheed. Thank you for choosing Switch Car Rental.
Best regards,
The Switch Team
Outstanding Service Worcester
I recently hired a vehicle from the Swift Worcester branch and received outstanding service from start to finish.
Amanda, Scott and Paul were all friendly, professional and genuinely helpful throughout the process. Nothing was too much trouble, and they made the whole experience straightforward and stress-free.
The Prestige range of vehicles was presented to an exceptionally high standard spotlessly clean, well maintained and a pleasure to drive. It’s clear that the team takes real pride in both their customer service and the quality of the vehicles they provide.
If you’re looking for a professional, reliable vehicle hire company with first-class customer service, I wouldn’t hesitate to recommend the Swift Worcester team. A big thank you to Amanda, Scott and Paul for delivering such an excellent experience. I’ll certainly be using them again.
July 28, 2026
Unprompted review
Reply from Switch Car Rental
Hi Vince,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you received outstanding service from our Worcester team. Amanda, Scott and Paul will be thrilled to know that their friendly, professional and helpful approach made your hire experience straightforward and stress-free. It's also fantastic to hear your positive comments about our Prestige vehicle range. We take great pride in presenting our vehicles to the highest standards, so we're pleased that the cleanliness, condition and overall quality of the vehicle exceeded your expectations. Your recommendation means a great deal to us, and we truly appreciate your recognition of the team's hard work and dedication to customer service. We look forward to welcoming you back and providing another first-class experience in the future.
Best regards,
The Switch Team
Please don't make the mistake I made
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Switch Car Rental Newcastle
141 Lobley Hill Rd, NEWCASTLE NE8 4ZR
Car rental company
Neil Haley
550 points
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If I could it'd be - 5 stars. Nothing but absolute shit before I even got to get a hire car! Told nothing to hire all weekend until Monday Monday came nothing until Tuesday had to complain to head office and funny enough got a vehicle a bit faster on Tuesday after waiting from Friday. Had the car a week get a call my cars ready to collect so head over to get my car back and left hire car with just over half a tank of fuel, I never got the car with a full tank either. Cost me £25 to fill just over half a tank -(1.5l) now to fill the remaining tank iv been billed £48 unbelievable. Better still I'm getting fines for Tyne tunnel even though I have an account with them and all travel is automatically taken out my account better still the fine there trying to charge me is of May 2026 when I didn't even have the vehicle. But still trying to charge me and collect the money. I had there car from 10th July the fines from may. Wjat a horrible company I seriously wish I'd never came across them please be very careful using these cowboys because you'll be lucky to not get charged for using the rubber on the tires. Most hire companies do everything they can to help these done everything they could to make things as hard as possible stay away seriously unless you like been charged for things that you'd not get charged with from any other company
Sent all evidence that showes these fines aren't mine but little ryse redman just won't take it and continues to try and get money. Good luck with that scamming at it's finest
Tyne tunnel fines £30 if not paid by midnight the following day. Switch added £42 admin fees to this charge without even notifying there's an actual fine from the Tyne tunnel obviously anyone will be outraged by a £30 fine but then the hire company you're using then adds a further £42 for not notifying you of this fine until they have added there £42 fee to it.
But best part like iv said I never had this car when the fine was issued. Stay away unless you've got money to waste its outrageous fines £30 for a tunnel fine then switch will add a further £42 but not notify you until they've added there money. Wonder how many people have fell to this
July 10, 2026
Unprompted review
Reply from Switch Car Rental
Hi Neil,
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and apologise for the frustration and inconvenience caused. We understand your concerns regarding the wait for a replacement vehicle, the fuel charge, and the toll notice you have referenced. We appreciate how upsetting it can be when expectations are not met, particularly when you feel your concerns have not been resolved satisfactorily.
We take all customer feedback seriously and are committed to investigating any issues raised. Please contact our Customer Services team at customer.service@switchcarrental.co.uk, quoting your rental agreement number, so that we can review the matter in full and provide a detailed response. We are sorry that your experience did not reflect the standard of service we aim to deliver and appreciate you bringing these concerns to our attention.
Best regards,
The Switch Team
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