The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I needed specific help with logging on to my Energy Supplier and the person I contacted at Switchd, Palesa, was SUPERB. Answered immediately, solved the problem efficiently, and was very understanding... See more
Company replied
Joining Switchd was the best advice I had been given. Changing from my old supplier to a new cheaper one was all done for me, couldn’t have been easier.
Company replied
Great service, means I never have to think about my electricity and gas bills yet I know I will be getting the best rates for my usage. Everyone should use it.
Company replied
Company details
Written by the company
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Contact info
United Kingdom
- team@switchd.co.uk
- switchd.co.uk
4.3
Excellent
588 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Switched to new supplier no problems…
Switched to new supplier no problems what so ever
Great job.
April 19, 2026
I have been with switchd for 6 years…
I have been with switchd for 6 years now. Well worth it.
April 17, 2026
I got a better deal
I got a better deal. Anything that saves money these days, has to be good, when your on a pension, other than a gold plated one.
April 18, 2026
Staying on top of Energy supply without fuss.
Switchd give me confidence that I'm not missing a good deal for my energy supplier.
April 17, 2026
Helpful when contacted
April 11, 2026
Reply from Switchd
Hi Trevor,
Thank you for taking the time to leave us a review! We're pleased to hear that we're always helpful! Thanks for your feedback and for choosing us.
Best regards,
The Switchd Team
Been easy to understand and communicate
Been easy to understand and communicate
March 27, 2026
Unprompted review
Reply from Switchd
Hi Bailey,
Thank you for taking the time to leave us a 5-star review! We're please to hear our services are easy to understand, and that you find it easy to communicate with us. That's the kind of customer service we always aim to provide. Thanks for being with us and for sharing your feedback.
Best regards,
The Switchd Team
The Switchd team take all the pressure off …
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or concerns. Brilliant service and value for money
March 22, 2026
Reply from Switchd
Hi Lynne
Thanks for taking the time to share your experience! We’re thrilled to know we’ve been able to take the stress out of switching energy providers. We’re delighted you’re happy with our service and value, and we look forward to continuing to help you whenever you need us.
Best wishes
The Switchd Team
Reply from Switchd
Hi Philip
Thanks so much for your kind feedback! We’re glad we could make switching suppliers simple and stress-free for you. We’re always here to make the process as easy as possible.
Warm regards
The Switchd Team
My concerns fully understood by Palesa
Palesa has helped me to understand enormously. The instructions from Palesa are clear. At no time was I made to feel I was being a nuisance even though I suspect I was. My best regards go to switchd and Palesa. Vxx
March 24, 2026
Unprompted review
Reply from Switchd
Thank you for taking the time to leave us a review. We’re delighted to hear that your issue has been resolved and that Palesa was able to support you throughout. We will gladly share your feedback with her, who will be delighted to hear that she assisted you.
Thanks for sticking with us as a member - we appreciate having you with us.
Best regards,
The Switchd Team
Very helpful and answered all my questions
Very helpful and answered all my questions and when I still couldn't achieve what I wanted Palesa continued to make suggestions et al un til I sorted it all out,
March 21, 2026
Unprompted review
Reply from Switchd
Thank you for taking the time to leave us a review. We will gladly share your feedback with Palesa, who will be delighted to hear that she assisted you.
We appreciate your trust and look forward to keeping your energy switches simple and stress-free.
Best regards,
The Switchd Team
Apart from having problems with pass…
Apart from having problems with pass words for. Outfox l have found another websites that excepted it
March 15, 2026
Unprompted review
Reply from Switchd
Thank you for taking the time to leave us a review. We're glad to hear that you were able to access your Outfox account. We appreciate your support in our mission, and we look forward to helping you continue to reduce your energy bills.
Kind regards,
The Switchd Team
Poor Communication
Poor Communication, I had to chase them to find out what my renewal deal was, and didn't receive confirmation until the day after it was done. Ended up renewing with my existing supplier, made me wonder what I was paying them for!
March 16, 2026
Reply from Switchd
Hi Lynda,
Thank you for sharing your feedback. We apologise for the lack of communication and inaction on our part. Your feedback is very important to us, and we assure you that we have taken it on board to improve our service.
We are glad to see you’ve secured the best available deal with your supplier. We did try to reach out recently to ensure you were all set, but we weren't able to connect. If there is anything else we can assist with, please don't hesitate to reach back out.
Kind regards,
The Switchd Team
Great product service and fast and…
Great product service and fast and friendly customer service.
March 9, 2026
Unprompted review
Reply from Switchd
Hi Berni,
Thank you very much for taking the time to leave us a 5-star review.
We’re pleased to hear that you found our service fast, friendly and helpful. At Switchd, we work hard to make managing and switching your energy as simple and stress-free as possible, so it’s great to know that this came through in your experience with both our service and our customer support team.
Your feedback means a lot to us, and we really appreciate your kind words. Thank you again for choosing Switchd and for sharing your experience.
Best,
The Switchd Team
Switch over was done but new company…
Switch over was done but new company only mentioned electricity reading and did not include the gas reading. Emailed them...
March 1, 2026
Reply from Switchd
Hi Miss VM,
Thanks for your review. We're sorry for the confusion with your gas meter reading.
We're glad the switch was completed, but we understand your concern that the new supplier only mentioned the electricity reading and not the gas. Our team has looked into this and confirmed that your energy supplier now has both of your meter readings. There's nothing more you need to do.
Best,
The Switchd Team
Reply from Switchd
Hi Jamil
Thank you for sharing your experience. We’re pleased to hear you found the service good and straightforward. Providing a simple, stress-free way to stay on competitive energy deals is exactly what we aim to do. Thanks for choosing Switchd and for taking the time to share your feedback - we really appreciate it.
Best,
The Switchd Team
Stress free
Switchd takes the stress away from you by constantly comparing energy company prices for you.
February 27, 2026
Reply from Switchd
Hi Andrea,
Thanks for the lovely review. We’re happy to hear that Switchd has made things stress-free by keeping an eye on energy prices for you. Taking away the hassle of comparing deals is exactly what we aim to do. Thanks for being with us and for sharing your feedback.
Best,
The Switchd Team
Reply from Switchd
Hi Richard,
Thanks for sharing your experience. We’re really pleased to hear the service was straightforward and hassle-free. That’s exactly what we aim for at Switchd -finding competitive deals without the stress or drama. Thanks for choosing us.
Best,
The Switchd Team
No brainer!
Great service, means I never have to think about my electricity and gas bills yet I know I will be getting the best rates for my usage. Everyone should use it.
February 20, 2026
Reply from Switchd
Hi Tim,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear that the service has made things so easy for you. Taking the stress and hassle out of managing electricity and gas bills is exactly what we aim to do, so it’s great to know you can rely on us to keep things on track without having to think about it.
It also means a lot to hear that you feel confident you’re getting the best rates for your usage - that peace of mind is a huge part of why we do what we do.
And thank you for recommending us as well. Support like this genuinely means a lot to the team, and we really appreciate you taking the time to share your experience.
Thanks again for being with us!
Best wishes
The Switchd Team
Very poor.
Very poor.
Did not address what I wrote.
Will never return to Sitchd
February 10, 2026
Unprompted review
Reply from Switchd
Hi Arfon,
Thank you for taking the time to leave a review. I’m sorry to hear that you feel your concerns weren’t addressed - that’s certainly not the experience we aim to provide. We understand how frustrating it can be if our response didn’t fully engage with the points you raised.
As an automated switching service, we work to keep members on the most competitive tariff available to them at the time. While we don’t control the tariffs suppliers choose to offer, and this can sometimes mean switching within the same supplier, our role is to monitor the market and handle the process on your behalf.
We take feedback seriously, especially where a customer feels unheard. If you’re willing to share a little more detail about what we missed, we’ll review it carefully and respond more thoroughly.
Kind regards
The Switchd Team
Simple easy task
Simple easy task, just lack of clarity on why this is the best deal.
February 3, 2026
Unprompted review
Reply from Switchd
Hi Philip,
Thanks for sharing your experience with us - we’re really glad you found the process simple and straightforward.
We’re sorry it wasn’t clear why the tariff we recommended was the best option. As an automated switching service, we compare available deals using the details we have for your home (such as usage and tariff type) and prioritise overall value - typically the lowest estimated annual cost, while also factoring in things like exit fees and tariff length.
We’re improving our recommendations with clearer comparisons and reasons for our choices. Thanks for your feedback and for choosing us.
Best wishes
The Switchd Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.