Swords Kingdom UK 

I purchased Dante Alastor Sword for my son from Swords Kingdom. At the first sight, I wasn't expecting such a top-notch real-looking sword. It did arrive in 4 days as they promised. After opening, I was very much amazed to see the quality of blade. Really I am impressed and would recommend Swords Kingdom to others.

Disgusting service, I ordered the item on 10th Dec 21, it didn't arrive on time, but did arrive in time for Christmas, thankfully as it was my sons Christmas present. But on opening the item on Christmas day we discovered the item was damaged/broken. I emailed them on Christmas Day to inform them, no response at all. I have since emailed them numerous times and have not received a single response. I did post to their facebook page (7th January) and was asked for further information which I provided and have not heard from them since. Appalling customer service, no response from them at all, total scam artists, avoid like the plague, they take your money, send damaged goods and then refuse to communicate with you. AVOID, AVOID, AVOID.

Update 20/03/22; they replied to my 6th March review on the 7th March, they asked me to e-mail them and I emailed them on the 7th March and have had no response to my e-mail.

I ordered King Theoden’s sword replica from Swordskingdom. It felt like a bit of a gamble, this being my first order with them, and considering the very reasonable price tag. However it arrived today, within 7 working days, and it really is a thing of beauty. Well done Swordskingdom, and thank you.

Terrible customer service and very bad packaging and quality.
The first sword was received damaged due to inadequate packaging. I paid to return it. I had to constantly chase to get anywhere with a replacement. I eventually got a replacement sword that turned up with more damage that the first one. I then had to pay to return this one. And then I got no response. After a lot of chasing the seller said they was not not going to bother sending me a third sword as they didn't want the hassle of another damaged sword as if it was my fault. They eventually refunded me the cost of the sword. I took my money elsewhere and got what I was after. The sword turned up better packaged and was perfect. Avoid sword kingdom uk and shop around. You'll get a better product and much better service.

First Nazgul sword arrived damaged, thanks to DHL. Replacement sent and it is beautiful. Thanks to Swords Kingdom UK for great service and product. Recommended.

Little bit of a mix up with billing address and delivery address but got delivered quicker than expected anyway!
Very happy.

Sent me a broken sword - the pommel on the sword was broken, emailed them straight away on 21/12/21 and still haven’t heard a reply and it’s end of Jan 2022. Awful company with no communication.

I recieved my item and unfortunately it had been damaged on the way to me. Swords kingdom agreed to replace the item for me without any hesitation. Although it took a little while to come (was sent in the christmas period) i was very satisfied with the outcome! Thankyou swords kingdom- im more than happy with the replacement item and i will be ordering from you again.

Had a nightmare ordering a sword and shield from this company, which I never received and had to claim a refund for (which I believe I almost didn't get).

The webpage states if you're in the UK you can expect to receive the item within 3 - 5 days, and the product page still says this.
First time I had to contact them was after two weeks of no item and no communication. Was told I didn't read the website and there's a banner saying to expect delays (I could not find this).
Waited a few more weeks, no communication, no dispatch email. Contacted again - was told item was to be shipped from Pakistan and will take a while longer. This was nearing the 2 month point and I decided to give them the benefit of the doubt.

After a few more exchanges and more delays with promises of them sending me an email with tracking information, I finally got a tracking number by using the web chat again.

Watched the tracking for a couple of weeks and it still said DHL were waiting for the item from SwordsKingdom.

This was nearing the 3 month cutoff point that banks have to retrieve your funds if you have a dispute, so I was getting anxious. Contacted chat a couple more times and eventually, after threatening to retrieve the funds via my bank, I received my refund.

Overall, a really unpleasant experience. I kept all the chat logs for reference, and it just looks like they tried to fob me off until the three month period, after which I suspect I wouldn't hear a word from them again.

Extremely frustrating to contact customer service as the only option is either email or an online webchat. If you contact via webchat, expect to be at your computer for 45 minutes as responses are slow.
I am also under the impression they blocked my browser from accessing the web chat - I had to access it via an incognito browser in order for the chat to appear. This happened on both my PC and Mobile browsers.

Final note - It says free shipping, but you will have to pay customs duty on your order. This is stated in the FAQ's on the website, but you have to dig to find it.

I originally came here and reviewed it 1 star because I felt I may have been scammed after no contact for about 2 weeks. However the customer support via chat reassured me a little when they confirmed my order and that it was just delayed because they had a lot of orders to fulfil but I would definitely recieve it before Christmas or I could have a refund if I wanted.
I chose to give them a chance and a week later I recieved the item (today).
It is fantastic value for money, great workmanship for the price.
I would suggest the company work on making customer support more easily available and also the tracking status of your order from the moment the order is placed. I received no email confirmation detailing my order or any further tracking information which is probably why customers get worried.
I love the quality of the product and I genuinely think the company are good and decent but just need to work on the customer support. I will absolutely be purchasing more but please improve the order tracking status.

Absolute joke purchased a shield from these guys on the 20th Nov heard nothing from them until 2 days ago after multiple messages went unanswered.
I said I would contact my bank for a refund. I then got a reply saying they have dispatched it and gave me a tracking code for dpd and said it would go live by Thursday evening.
Now Friday evening is here and dpd still have not received it from S.k.
AVOID this place service has gone right downhill

UPDATE:
I have now received confirmation of order and was provided with a tracking number from a trusted delivery service. Delivery is expected sooner than I thought.

I made an order and payment was accepted. A week later no confirmation email or any information on when I can expect delivery. I've contacted them multiple times and no response. Seems as though they've taken the money and that will be it.

I will update this review if the situation changes.

These guys are really hit and miss. I placed 3 orders, 1 was delivered 2 were not. Their webchat no longer works on the UK site, and never seems to be responded to on the USA site. Their email form just goes into a black hole - none of the emails I have sent have received a response. My single biggest piece of advice is PAY BY CREDIT CARD!!!! The claim refund process was incredibly simple.

It is a real shame because the quality and price of the products offered is really first rate.

I get the sense it is a man in a shed who is fronting the company - if you can sort your order process/customer service you will be on to a winner mate!

Absolutely beautiful replica, I couldn’t be more pleased with the item. Would be 4.5 stars if I could choose that. Haven’t given maximum stars because I didn’t get any response to my email enquiries.
Otherwise perfect!

I bought a King Arthur Excalibur Sword in the Stone Antique Edition from the site and it's perfect.
Way cheaper than anyone else.
It's from India, but it arrived in a few days and is excellent quality.
I would definitely recommend this company.
Thank you guys. You are superstars.

Not a very good service, and abit deceiving tbh,
Sword Kingdom UK but this sword actually comes from Pakistan and the poor quality reflects that,
Had i known this wasnt a UK made item i would never have ordered it,
The plaque has a gold print that way off center, and one of the holes are drilled across the face of the plaque, the sword has a chrome coating that has chipped off in places, and a few dents towards the tip, the gold painting on the handle is all over the place,
It just generally looks very tacky, almost like a plastic toy you would buy from the local toy shop,

Yes i did contact you, and you clearly wasnt interested in helping me as you said the plaque was free, and for me to drill more hole in it to line them up, meaning id have holes in my plaque, and the print is lob sided, and on your facebook page you say your UK based, so dont lie!

Received my order (longclaw from GOT) great craftsmanship and Ami constantly kept me in the loop regarding my order. Great price too, took around 9 to 10 days from ordering to receive it.

I purchased a Boromir sword for £86.00 on 7th June.

I emailed on 10th June letting them know that the sword had been purchased in error because my mum had bought a similar sword for my son and asking to cancel the order. I received no reply to this email.

I emailed on the 26th of June to let them know that I had returned the sword on 15th June, following the returns policy to the letter and asking for a refund. The sword was unopened in its original packaging and was sent using tracked delivery. I received no reply to this email.

I then emailed again on 5th July with a proof that the sword had been delivered to the address given on your website and again requesting a refund. Again, I received no reply to this email.

I emailed for a fourth time on 7th July getting you know that if I did not get a reply to my email this time, I would contact Trustpilot and make a complaint there. This time I got a reply in a few hours.

They then let me know that the address on their website is incomplete and that I should contact the deliverer and ask them to redeliver.
They say that I should have confirmed the address with them first, but they didn’t reply to any of the emails that I sent to them previously so how could I have done that? There is no phone number on their website.

They then retrieved the sword on 12th July and let me know they would make a refund the same day.

I emailed on 27th July to let them know I still haven't received a refund and I've had no reply to this email either.

Extra info: They then refunded me the day after I posted this comment and they asked me to remove my review from Trustpilot, but I'm not going to do that because this is an honest account of my experience.

Conan sword ,drooled over this weapon since being a kid when I 1st watched Conan movie with Arnie,can’t say enough about it it’s just simply sick ,came early ,well made ,heavy and just quality

ordered the ranger sword on friday and recieved it on the tuesday its an amazing piece and sits proudly on my wall the only thing stopping this from being a 5 star review was i didnt recive a tracking number and hat to email them on the monday asking about it but that very day they sent it out to me and when i checked turnes out it wasd sent out saturday morning guess someone just forgot to senfd it to me

but overall very happy with product and the customer service