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Swyft Reviews 4,531

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, comfort, and stylish design, often noting how well-made and sturdy items like chairs, sofas, and tables are. The delivery service is consistently highlighted as efficient, fast, and reliable, with many appreciating the quick turnaround times and the helpfulness of the delivery staff who often assist with unpacking and assembly. The overall service, from ordering to delivery, is described as excellent and smooth. However, some customers experienced issues with delivery, including delays, incorrect items or colors being sent, and difficulties with communication regarding delivery schedules, particularly for international orders. A few people also noted that some products, like sofas, were firmer than expected, and there were occasional reports of minor damage upon arrival or missing parts for assembly.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers highlight that products are... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting the helpfulness and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the furniture,... See more

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and efficiency of... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered two dining chairs on Saturday evening. They were delivered on Tuesday. The driver helpfully brought them into the room and took the packaging away as advertised. The chairs are comfortable and... See more

Company replied

Rated 4 out of 5 stars

Arrived in good time, drivers/ installers very courteous. The bottoms of the drawers had ‘slipped back’ and when pushed forward into the grooves, left a few gaps so hadn’t been cut straight, would h... See more

Company replied

Rated 4 out of 5 stars

Excellent service from time I ordered to actual delivery which was very reliable and efficient. The sofa looks great and colour is true to the free sample I requested. I would have given 5 stars exce... See more

Company replied

Rated 5 out of 5 stars

Very quick and easy process from ordering to delivery. Kept up to date with regular updates. Quick delivery of goods at times suitable to you, no long delivery times for items, eg 14 weeks etc, like y... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Living Room Furniture Store
  5. Sofa Store

About Swyft

Written by the company

At Swyft, we set out to change the way people buy and enjoy furniture. Tired of long lead times, awkward deliveries, and sofas that just won’t fit, we knew there had to be a better way. So we reimagined everything—from design to delivery—to make furniture that fits your life, not the other way around.

Our solution? Put a sofa in a box. Swyft pieces are delivered fast and largely flat-packed for easy access, with assembly in minutes with no tools. That means no more waiting weeks for delivery or struggling through narrow hallways and staircases.

But speed and convenience aren’t enough on their own. We care deeply about design, too. Swyft upholstered products are made with high-performance fabrics, durable materials, and a focus on comfort and longevity—because we believe furniture should be built to last.

Whether you're moving home, refreshing a room, or just ready for something better, Swyft is here to make furniture shopping smarter, faster, and a whole lot easier.

Welcome to the future of furniture.

Swyft - The future of furniture

Written by the company

Furniture that fit into every home
Looking for a sofa, bed or sofa bed? Our furniture is delivered in boxes, assembled by you in under 5 minutes.

Furniture, delivered to you, assembled in minutes.

We're confident this furniture is for you. We have a 100 day trial just to make sure.

We're confident this furniture is for you. We have a 100 day trial just to make sure.
At Swyft, we back every order with unbeatable guarantees for total peace of mind. Enjoy a 100-day free return policy, a 15-year frame guarantee, and stain-resistant, pet-friendly fabrics. Our furniture is built to last and designed for real life—delivered fast, assembled in minutes, and guaranteed to fit.

Shop with confidence, the Swyft way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Lovely side table

Lovely side table, super quick efficient delivery 😀

March 18, 2026
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Reply from Swyft

Hi there,

Thank you for taking the time to leave a review.

It’s lovely to hear you’re pleased with your side table, and that the delivery was quick and efficient too. We really appreciate you sharing your experience.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

We bought a fabulous piece of aluminum…

We bought a fabulous piece of aluminum garden furniture. After being disappointed by the quality of another well known supplier and returning damaged items we went to swyft. It arrived in perfect condition and well packaged. Great quality. Really like the delivery tracking.

March 18, 2026
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Reply from Swyft

Hi Andy,

Thank you for taking the time to leave a review.

It’s great to hear you found us after a disappointing experience elsewhere, and even better to know everything arrived in perfect condition and lived up to expectations. We’re really pleased the quality and packaging stood out, and that the delivery tracking made things easier along the way.

It's a new set of products for us, so its wonderful to hear!

Thanks again for sharing your experience.

Best wishes,
Lauren @ Swyft

Rated 3 out of 5 stars

In-store experience was great, but...

In-store experience was great. Very helpful staff who explained the ordering and delivery options. Communications continued to be good and the sofa was delivered, assembled, with rubbish and old sofa removed to a high standard. Only one problem. You sent the wrong colour. I ordered indigo and got teal. I invited some friends over to give my eyes a reality check. They all agreed it was teal, so it's not just me. Fortunately for you, I was tossing up between indigo and teal when I ordered it, so I'm not sufficiently concerned to demand a replacement, but you need to know that you've suffered a serious lapse in quality control and I would therefore be cautious about buying from you again.

March 16, 2026
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Reply from Swyft

Hi Darcy,

Thank you for taking the time to share your experience. I’m really glad to hear that your in-store experience was positive and that the delivery, assembly, and removal of your old sofa went smoothly.

I’m very sorry to hear about the potential colour mix-up. Management is now looking into this for you and will be in touch today to investigate and work with you to find a suitable solution.

We appreciate your patience and feedback. Please rest assured we’re taking this seriously, and we want to ensure your experience ends on a positive note!

Best wishes,
Jack @ Swyft

Rated 5 out of 5 stars

The desk (desk 01) arrived ahead of the…

The desk (desk 01) arrived ahead of the original delivery estimate after a request from us. Easy to attach the legs and such a solid and lovely piece of furniture.

February 13, 2026
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Reply from Swyft

Hi Pamela,

Thank you for taking the time to leave a review.

It’s great to hear we were able to bring your delivery forward and that everything arrived smoothly. We’re really pleased the desk was easy to assemble and that the quality and finish have impressed.

Thanks again for sharing your experience.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

10/10

Not only is the couch stunning, the delivery people were outstanding!!

I have been researching couches for 6 weeks and it’s perfect for size, comfort and style.

The delivery men were on time, great communication and couldn’t be more helpful.

I paid for the assembly and they completed that in less than 15 minutes so when my day finished, I had a beautiful voucher ready and waiting.

10/10!

March 17, 2026
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Reply from Swyft

Hi there,

Thank you for taking the time to leave such a lovely review.

It’s great to hear how much thought went into your choice and that the sofa has lived up to everything you were looking for in terms of size, comfort, and style. We’re also really pleased the delivery team made such a strong impression and that the assembly was quick and seamless.

Thanks again for sharing your experience, and we hope you enjoy your new sofa for many years to come.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Really helpful staff and great delivery…

Really helpful staff and great delivery experience. Love my new table and chairs!

March 17, 2026
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Reply from Swyft

Hi there,

Thank you for your lovely review.

It’s great to hear the team were helpful and that the delivery experience went smoothly. I’m so pleased you’re loving your new table and chairs.

Thanks again for choosing Swyft.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Fabulous product and so easy to…

Fabulous product and so easy to assemble. I’ve already been singing the praises to friends about Swyft.

March 14, 2026
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Reply from Swyft

Hello there,

Thank you for the great review and for the recommendation!

Best wishes,
Jack @ Swyft

Rated 5 out of 5 stars

The delivery team were incredibly…

The delivery team were incredibly helpful. Very kind and considerate towards our needs.

March 14, 2026
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Reply from Swyft

Hi Joe,

Thank you for your review.

It’s great to hear the delivery team made such a positive impression and took the time to be kind and considerate throughout. I’ll be sure to pass your feedback on to them.

Thanks again for choosing Swyft.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Great delivery

Great delivery, unpacked, assembled and removed packaging. Sofa bed is looking good.

March 17, 2026
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Reply from Swyft

Hi Simon,

Thank you for your review.

It’s great to hear the delivery went smoothly and that everything was unpacked, assembled, and cleared away as expected. I’m really pleased your sofa bed is looking good too.

Thanks again for choosing Swyft.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Right colour

Right colour. Easy to assemble

March 12, 2026
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Reply from Swyft

Hi there,

Thank you for your review.

Glad to hear the colour was just right and that everything was easy to assemble. We hope you’re enjoying your new piece.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Model 04 - a superb sofa bed…

The order process and communication thereafter was spot on, the delivery window accurate and the sofa bed is as expected - brilliant! Goes together very easily, only one bit of the assembly would be easier with two people rather than one, but all pretty simple.

March 16, 2026
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Reply from Swyft

Hi Martin,

Thank you for your review.

It’s great to hear everything from ordering through to delivery went smoothly and that the Model 04 sofa bed is living up to expectations. I’m glad the assembly was straightforward too, and that’s a really helpful note about needing a second pair of hands for one part.

Thanks again for choosing Swyft, we hope you enjoy your sofa bed for years to come.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Comfortable and robust quality

Single sofa bed exactly as presented in photos online. Easy to put together, robust and comfortable as a chair and as a bed.
Communications with the company were very clear, as were the delivery details. Couriers were friendly and careful.

March 12, 2026
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Reply from Swyft

Hi Sue,

Thank you for taking the time to share your experience.

It’s lovely to hear the sofa bed lived up to expectations and that you’re finding it both comfortable and sturdy, whether as a chair or a bed. I’m also really pleased everything felt clear and well organised from communication through to delivery, and that the team took good care on the day.

Thanks again for choosing Swyft.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Beautiful coffee table!

Beautiful coffee table!
Accurate and informative notifications about delivery. Delivery on time

March 11, 2026
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Reply from Swyft

Hi Katherine,

Thank you for your lovely review.

It’s great to hear you’re so pleased with your coffee table and that everything arrived on time with clear updates along the way. We’re really glad the whole experience felt smooth from start to finish.

Thanks again for choosing Swyft.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Great sofas and customer service

The team at Swyft have been great. I had been thinking about buying the model 10 in Vine whilst it was on sale but missed out on the sale price. After getting in contact they agreed to honour the sale price which was helpful after having recently moved. The sofa itself is not only beautiful but comfortable! Delivery was quick but I would recommend asking the delivery team to remove the boxes to make assembly easier. And you will need two people to put it together. If I needed another sofa, I would be more than happy to purchase from Swyft again!

January 17, 2026
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Reply from Swyft

Hi there,

Thank you for taking the time to share your experience.

It’s great to hear the team were able to help and honour the sale price for you, especially during a move, we know how much of a difference that can make. I’m so pleased you’re loving your Model 10 in Vine too, it’s such a beautiful choice.

Thanks as well for the helpful tips around delivery and assembly, I’m sure that will be really useful for others considering their purchase.

We’d be delighted to have you back again in the future.

Best wishes,
Lauren @ Swyft

Rated 4 out of 5 stars

Comfy once put together.

Delivery was a little bit early and the sofa wasn't as easy to put together as expected. Should have had it made it. However, very comfy

March 11, 2026
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Reply from Swyft

Hi Andy,

Thank you for taking the time to leave us this review!

We're very happy to hear that you’re enjoying the comfort of your sofa. We would also love to hear a little more about your feedback on the assembly, so I’ve been in touch to request this, as we’re always looking for ways to improve.

Best wishes,
Jack @ Swyft

Rated 4 out of 5 stars

In the end the sofas were delivered and…

In the end the sofas were delivered and look great and removal went smoothly but there were issues along the way with my order.

Initially ordered on line - great service particularly in the chat function - as I wanted reassurance that my existing sofa would be able to be dismantled as I didn’t believe it could be removed in one piece through the door. Clarified this before placing my order also received a follow-up email from the customer support person reassuring me the information would be passed on.

I picked a specific time and date for delivery.

In the week leading up to the delivery, I chased to confirm that my requests read the removal of the old sofa had been passed on as was frustrated not to get this reassurance.

With regards to the delivery itself I received the text message the night before and an email telling me exactly what time the sofa would be delivered and then the following morning I received an email telling me that the delivery was not happening.

I was extremely annoyed as I had specifically chosen a time and date when I would be available. I would like to credit Jack the assistant manager at Swyft who I dealt with who was extremely patient and very solution focused and also asked lots of questions about the existing sofa that needed to be removed including asking for photographs so I really was left feeling like everything was finally in hand. He was going on holiday but assured me that this would be passed on and I would be contacted. That unfortunately did not happen which was again very frustrating however it seems like Jack did do everything from his side and everything was passed on and the rearranged delivery went really smoothly.

Overall I was really pleased the modular design is a great solution and the sofa looks great but it seems to definitely be work to be done on the communication side.

March 14, 2026
Unprompted review
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Reply from Swyft

Hi there,

Thank you for taking the time to leave such a detailed and thoughtful review.

I’m really pleased to hear that the sofas are now in place, look great, and that the final delivery and removal went smoothly. It’s also lovely to hear such positive feedback about Jack, I’ll make sure your kind words are passed on to him.

That said, I’m very sorry for the experience leading up to that point. I completely understand how frustrating it must have been to have to chase for reassurance, and especially to have your delivery cancelled on the day after carefully choosing a time that worked for you.

Your feedback around how information is carried through and communicated between teams is really valuable, and it’s something we’re actively working to improve.

Thank you again for sharing your experience so openly.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Fantastic service and stunning sofa

Fantastic service and stunning sofa, thank you

February 3, 2026
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Reply from Swyft

Hi Catherine,

We appreciate you sharing your experience with us. We're so glad you are happy with the service and your beautiful sofa!

We hope to hear from you again soon!

Best wishes,
Jack @ Swyft

Rated 5 out of 5 stars

I was kept informed of the delivery…

I was kept informed of the delivery time.The item was unpacked with all packaging taken away and it was put in the room of my choice.The guys were very polite and took care not to catch the walls when carrying the item upstairs. Highly recommended

March 14, 2026
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Reply from Swyft

Hi Linda,

Thank you so much for your lovely review.

It’s great to hear you felt well informed ahead of delivery and that everything was handled with such care on the day. I’m especially pleased the team took the time to place everything exactly where you wanted it and were mindful of your home while bringing it upstairs.

Thanks again for choosing Swyft and for the recommendation.

Best wishes,
Lauren @ Swyft

Rated 5 out of 5 stars

Fast and well delivery

Fast and well delivery. Very easy ensemble and comfortable seating on it and the colour is just as described. Very happy with what I’ve got!

March 14, 2026
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Reply from Swyft

Hi there,

Thank you for taking the time to leave a review.

It’s great to hear the delivery was quick and smooth, and that everything was easy to assemble. I’m especially pleased the colour matched your expectations and that you’re finding it comfortable too.

Thanks again for choosing Swyft, and we’re so glad you’re happy with your purchase.

Best wishes,
Lauren @ Swyft

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