I ordered a bikini from Sylk Swimwear. I am a size 6/8 normally, I ordered a medium to be safe and even the medium was too small. I had received the parcel, literally tried them on couldn’t even get t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i just bought few bikinis from sylk swim, and I absolutely love them all. They are beautifully made. It fits me so well. I am sooooo happy with my purchase. Also, the customer support was very underst... See more
I’m beyond impressed with my recent swimwear order! The quality is top-notch—luxurious, soft, and stylish material that fits perfectly. The designs are flattering and true to size. The customer s... See more
Company replied
I ordered the floral vital 2.0 sylk swim set and the white sylk society lounge set and I’m super impressed with the quality! Everything fits perfect, customer service was awesome and it all arrived su... See more
Company replied
4.0
Great
54 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My parcel arrived so fast & I couldn’t…
My parcel arrived so fast & I couldn’t be happier!
August 17, 2021
Unprompted review
Reply from Sylk Swim
Hey Penny!
We are so happy to hear this, we try our very best to get customer orders shipped out ASAP.
Thanks for your support lovely.
Much love,
Sylk Swim xx
A great shopping experience
A great shopping experience. I ordered a swim set and a lounge set and absolutely LOVE everything about them. Plus my order came super quick!
August 17, 2021
Unprompted review
Reply from Sylk Swim
Hey Lee,
Thank you so much, we're so happy to hear you love both your swim and loungewear! We really appreciate your support.
Much love,
Sylk Swim xx
Beautiful, comfy and supportive
Beautiful fabric that is so comfy! Great options if you need more support up top - new go to cut for me!
August 17, 2021
Unprompted review
Reply from Sylk Swim
Hey Sarah!
Yay, we're so happy to hear you love your Support Top, that is definitely one of our most loved styles.
Thanks so much lovely.
Much love,
Sylk Swim xx
Love this brand
Cannot recommend them enough! quality swimwear that feels great and amazing customer service. I had to exchange a top and the process was super fast. Will definitely purchase again.
July 6, 2021
Unprompted review
Reply from Sylk Swim
Hey Alyssia,
Thank you so much for writing us a review, it's so lovely to hear you were happy with your purchase and the customer service! We can't wait for you to see what we have coming soon, we know you will love it.💛
With love,
Sylk Swim xx
The most comfortable swimwear I’ve ever…
The most comfortable swimwear I’ve ever purchased! I could sleep in this the material its just so soft! I’ll definitely be purchasing more in future as it’s true to size, highly recommend!
July 5, 2021
Unprompted review
Reply from Sylk Swim
Hey Maddy!
Thank you so much for writing us a review, and thank you for your support! It's so nice to hear you love the feel and fit of your swim.
Much love,
Sylk Swim xx
Horrid customer service - do not recommend
Sub-standard customer service, ridiculous delayed responses, restricted payment methods (no PayPal) and all round poor value for money. I have had to return the same top twice due to ordinary sizing guidelines and I’m out of pocket each time for shipping. Shani grimmond get your business together and hire some decent administrative staff who can respond quicker than 2 weeks from multiple communication streams.
June 27, 2021
Unprompted review
Reply from Sylk Swim
Hey Stephanie,
We would like to deeply apologise for the experience you had with our customer service. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!
With love,
Sylk Swim xx
DO NOT BUY OFF SYLK SWIM
DO NOT BUY OFF SYLK SWIM!
Terrible service, scamming my friend!! Do not produce the return form and will not give my friend a refund when I was guaranteed onere. Ridiculous! Horrible, horrible service. Do not buy. So many people have tried to contact them with no luck whatsoever! They ignore all my messages and delete comments.
June 22, 2021
Unprompted review
Reply from Sylk Swim
Hey Angelina,
We would like to deeply apologise for the experience you had with our customer service. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!
Much love,
Sylk Swim xx
Terrible customer service with no…
Terrible customer service with no response.
I emailed the company to receive a returns form which I never got a reply to, I then messaged them on instagram to organise a form which they said they would have sent to me, it's been 2 weeks since i've contacted them and still no returns form!
I have nothing negative to say about the bathers as they were amazing and flattering to my body shape, and I received endless compliments on them, just wish the customer service was a little better at responding to customers emails.
April 19, 2021
Unprompted review
Reply from Sylk Swim
Hey Brianna,
We're extremely sorry that you had such a bad experience with our customer service and we would like to deeply apologise for this. We have since hired a new customer service team to ensure this doesn't happen again. To make it up to you we have sent you through an email lovely xxx
Much love,
Sylk Swim xx
By far the worst customer service I…
By far the worst customer service I have ever experienced, one star is more than what it’s deserved. Ordered a product a month ago, returned it, and still not heard a thing. Waiting three weeks to receive my return. Over priced product with disgusting poor customer service; does anyone actually work for this company. Email and emails have been sent with no responses and if I get one it’s close to a week and a half later. I would never recommend this company or product to anyone! Beyond disgraceful and disgusted!
April 9, 2021
Unprompted review
Reply from Sylk Swim
Hey Lia,
We're extremely sorry that you had such a bad experience with our customer service and we would like to deeply apologise for this. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!
Much love,
Sylk Swim xx
Absolutely terrible service!
Absolutely terrible service!
Ordered a bikini set and only received the bottoms in the order. After three weeks of no response to my emails, finally got a response offering a replacement and still haven't received an email for another 2 weeks. Shocking service, avoid at all costs! Expensive bikinis, mediocre quality and shockingly terrible customer service!
March 23, 2021
Unprompted review
Reply from Sylk Swim
Hey Megan,
We're extremely sorry you had a bad experience with our customer service. To ensure this doesn't happen again we have since hired a new customer service team at Sylk. Please send an email through to info@sylkswim.com, as we would like to make it up to you!
Much love,
Sylk Swim xx
Absolutely disgusting
Absolutely disgusting, placed my order 4 weeks ago and still nothing to show for it!
Can barely get a response to any of my emails, I’ve been extremely patient considering the circumstance of COVID etc. but now it’s just a joke.
Unfortunate I can’t comment on the product because I haven’t received them, but customer service is terrible!
How disappointing.
October 20, 2020
Unprompted review
Reply from Sylk Swim
Hey Lovely,
We're extremely sorry you had a bad experience with our customer service. A new customer service team has been hired to ensure this doesn’t happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!
Much love,
Sylk Swim xx
Do not buy the Linial Set.
I bought the Linial Set and was superrrrrrr disappointed in the quality of the swim pieces. Although the tops cut and shape was stunning They felt like bad gym gear tbh and the stretch bands continually flip and tangle up in the bikini. I would not recommend this product. So disappointed.
October 5, 2020
Unprompted review
Reply from Sylk Swim
Hey Laura,
I hope you are well!
We're extremely sorry you weren't satisfied with your purchase. Here at Sylk, we aim to use the highest quality materials and quality check each piece to ensure our customers are satisfied. Again, we are sorry you were disappointed however, We would love to make it up to you! Please send an email to info@sylkswim.com so we can sort this ASAP!
Much love,
Sylk Swim xx
Super disappointed with the Customer Service
Super disappointed with the customer service. I ordered the Vital Top with the matching bottoms in the blue. Sadly when it arrived it was too small so I emailed customer service in regards to sending it back and exchanging for a bigger size. In the response I received I was NOT told that they would not be restocking that style and did not find this out until after I had already sent it back. This honesty makes me so upset because if I was aware of this I would of kept it and dealt with it being to small, now I'm left with no top. AND all customer service said was to re order it off the page??? however it is not available anymore! AND when I commented on their social media post I did not get a response on what they suggest I do. Defiantly wont be suggesting anyone to buy from this website.
May 13, 2020
Unprompted review
Reply from Sylk Swim
Hey Lovely,
I hope you are well!
We are really sorry about how your situation was handled! We would really like to make it up to you, please send us an email at, info@sylkswim.com so we can sort this out for you.
Much love,
Sylk Swim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.