I want to return the product which I had purchased from the website itself. But when I try to do that the website was not working … when I did order this … it was absolutely fine
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The watch and Design are good but lock system looks very good but after using daily my lock are not working and I don't know about all watch but the watch I received after not wearing for 2,3 hours me... See more
Company replied
The sylvi doing good job with great product in that range no body can give that much quality product with low budget. about this ocean watch i think the dail may be to biger when I saw in mirror other... See more
Company replied
This was my first time ordering from Sylvi and my experience was excellent. The delivery was on time, the product quality was superb and the packaging was secure with no damage during shipping. I am v... See more
Company details
Written by the company
Sylvi Watches brings you luxurious timepieces that blend classic craftsmanship with modern design, making every moment unforgettable. Proudly crafted in India, we focus on delivering unmatched quality, style, and durability at exceptional value. From sleek everyday essentials to bold statement pieces, Sylvi caters to diverse tastes while staying eco-conscious with sustainable collections. Join our mission to make luxury accessible—experience the artistry of Sylvi watches today. Visit our website and discover a timepiece that’s uniquely yours!
Contact info
4002, 4th floor, Silver Business Point4002, 4th floor, Silver Business Point, Nr. Uttran Amroli ROB Approach, Uttran, Surat, Gujarat, India, 394101, Surat, India
- 9687660234
- customercare@sylvi.in
- sylvi.in
3.2
Average
51 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sylvi doing good job with great…
The sylvi doing good job with great product in that range no body can give that much quality product with low budget. about this ocean watch i think the dail may be to biger when I saw in mirror other wise quality is good like casio
March 11, 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Arun Kulkarni,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Vishalgill Gill,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Jagad mehulbhai pradipbhai,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
I got Sylvi's Imperial silver watch
I got Sylvi's Imperial silver watch, and it's amazing. The build quality is top-notch, and it has a classy, premium appearance.
November 22, 2024
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Ashutosh Kumar Prajapati,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
perfact looking
best service and awosome qulitey product value for money item
July 18, 2024
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear REVIEWER INDIA TEAM,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch services. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Piyush,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Avoid placing orders via their website
Avoid placing orders via their website. My order for a watch from their website was validated, but they canceled it a week later. asking me to place a purchase on Flipkart or Amazon. It is strongly advised not to use their website. Through third-party payment, they verify the order. This requires time once again. Sometimes the money gets stuck as well.
September 6, 2024
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Abhishek Patel
We sincerely apologize for the inconvenience you faced with your recent order on our website. Your experience is certainly not what we aim to deliver, and we truly regret the delay and any confusion caused. We understand how frustrating it can be when things don't go as expected.
For better understanding your concern, can you please share your Order ID? It will help us find the issue. Moreover our customer support team is available via call or WhatsApp at +91 96876 60234.
Thank you for your understanding.
Best regards,
The Sylvi Team
You send fault watch
You send fault watch , I replace it then the same mistake watch you send again , how much you are care less. I never ever again purchase from you 🤬🤬🤬 .
March 21, 2024
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear AKEEM UDDIN,
We apologize for any inconvenience caused by the faulty watch you received. Rest assured, we take customer satisfaction very seriously, and we've made sure to replace the watch with a brand new stock item to ensure its quality meets our standards.
Your feedback is valuable to us, and we strive to improve our services continuously. If you have any further concerns or need assistance, please feel free to contact us. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Team Sylvi
good looking watch.
March 21, 2024
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Amrita,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Because of the quality of Chrono…
Because of the quality of Chrono buttons is very low they are not fixed well and delivery is to late, also strap quality is hard but in looks watch is best of its kind 6 out of 10
October 14, 2023
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Roshan,
Thank you for your feedback.
We appreciate your feedback on our Chrono watch and are sorry to hear about the issues you encountered. We take your comments seriously, and your input is valuable for us to make improvements.
Though we are doing multiple QC checks for every our watches, there may be watches damaged during shipping.
We will review our shipping processes to ensure that the buttons are fixed securely, and we'll work on enhancing the strap quality. Your feedback will help us provide better products in the future.
Thank you,
Team Sylvi
PRODUCT FAILURE
I have purchase your product but once i got damage product then after complaint it will replace/ repair and recieve after one month again i complaint that i have got rusty watch and share photos of same and asked again one setting button is missing but not got any response at customer care team.
My Name is Vinod(8527035280)
Till I am struggling to cotact customercare team even share my experience on mail also but not getting response from your team. Kindly do the needful and replace my watch on priority, waiting for your positive response.
After sending lots of communication today also not got any response from your team. waiting for response.
June 3, 2023
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Vinod,
We apologize for the inconvenience you've experienced. We take this matter seriously, and our support team will contact you shortly to promptly address and resolve these issues. Your satisfaction is our top priority, and we appreciate your patience.
Kindly please share your Order ID on our WhatsApp number: 9687660234
You can also contact us at:
Care Number: +91 96876 60234 (10:00 AM to 6:00 PM (Mon-Sat))
Mail: customercare@sylvi.in
Team Sylvi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.