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Canada Square 1, E14 5AB, London, United Kingdom
Just had an email to say sync are ending all personal accounts in October 2022 even though you can still open an account with them as they are changing the business so they haven't exactly lasted long really which is a sham as have been quite good and would of continued to use them.
Love the sync. card design!! 😍
Looking forward to seeing more features in future updates! 💪
Reply from sync.
Hi Cheng,
Thank you for your feedback, and we're pleased to know that you like the sync. card design as much as we do.
We're in the process of adding some existing new features and services to the app and looking forward to sharing them with you very soon. Thanks again for sharing your feedback with us.
Best wishes,
sync. team
I really love this app!!! Been using it for almost a year now and had no issues whatsoever. It’s quick, user friendly and reliable. Highly recommend it to anyone who is looking for easy and safe banking!
Reply from sync.
Hi Elena,
We truly appreciate you taking the time to leave such a wonderful review and positive words.
We're extremely happy to hear you are enjoying the app. We're in the process of adding some existing new features and services to the app, and looking forward to sharing them with you very soon.
Thanks again for being a loyal customer and sharing your positive experience with us.
Best wishes,
sync. team
You sent me nothing I sent you over 50 emails £200 sitting o. The account even don't know who I'm and you saying you contacted me? Why you provide a service if the money I'm talking about £200 is pending on my account 4 days now what is your address what is your contact number no one contact me no reply on over 50 emails halloooo
Reply from sync.
Thank you for taking the time to leave us a review and we are sorry to hear about the experience you had with your account.
We are not a bank, and as a regulated institution, we must follow strict protocols and guidelines to ensure accounts are kept safe. This means that sometimes we may be forced to restrict some accounts so we can make sure you are fully protected from potential fraud.
We greatly appreciate your feedback, as it will help us improve our services and make sure we give the best experience available.
Kind regards,
sync. team
I have been a valued customer for over a year, then one sudden day they block my account and claim to be doing a security review, 12 days later and a million same response emails and im still not able to access my. money, not only that I now have my landlord chasing me for rent which could get me removed I also have over companies chasing me, I am done with waiting, I highly recommend you avoid sync at all costs, well that is unless you want to be locked out for a long period of time. oh and also even the Twitter response seems to be exactly the same:
Hi Brett,
Thank you for your email.
It is our intention to resolve your complaint as quickly as possible, and while we do not yet have an update on the status of your enquiry, please know we are doing all we can to provide you with a resolution as soon as possible.
We will reach out to you again once we receive an update.
Thank you for your patience, and please accept our apology for the inconvenience caused.
Kind regards,
sync. team
im sorry but for a bank to respond this way and not even allow me any money, not even the option of transferring it externally is beyond me, anyway you've lost a customer and others i recommend not to use your services,
well done sync
Update,
They are still claiming to not care and won't do anything, they are only allowing me to get further into money worries and troubles, this is putting massive strain on my mental health, sort it out sync
Reply from sync.
Thank you for taking the time to leave us a review and we are sorry to hear about the experience you had with your account.
We are not a bank, and as a regulated institution, we must follow strict protocols and guidelines to ensure accounts are kept safe. This means that sometimes we may be forced to restrict some accounts so we can make sure you are fully protected from potential fraud.
We greatly appreciate your feedback, as it will help us improve our services and make sure we give the best experience available.
Kind regards,
sync. team
Got sent 37 pounds by my granddaughter and its not credited my account and nobody replies to my so I presuming I have been robbed by sync yet again another big banker playing us like puppets if there mo ey was missing I can guarantee you it would be a different story and they would get that money back haha I probably won't see my 40 pounds so sync I hope it was worth losing a customer over 37pounds 50 pence you must need it more than myself
Reply from sync.
Thank you for taking the time to leave us a review.
We can confirm that a full response was sent to you in a timely manner by our Customer Service team.
We apologise for any disappointment caused.
Thank you for choosing sync and we wish you all the best for the future.
Kind regards,
Sync. Team
NOT RECOMMENDED FOR ANYONE!
Customer service rarely responds. Payments will be sent at random. Incoming and outgoing payments are blocked for no reason. The chances of your money being stolen and your account blocked for no reason are very high. Don't believe their false talk that everything is very official.
IT IS SIMPLY ANOTHER INSTITUTION THAT EARNS ITS MONEY BY SCAMMING CUSTOMERS!
Reply from sync.
Thank you for taking the time to leave us a review and we are sorry to hear about the experience you had with your account.
As a regulated institution, we must follow strict protocols and guidelines to ensure your account is kept safe. This means that sometimes we may be forced to restrict some accounts so we can make sure you are fully protected from potential fraud.
We greatly appreciate your feedback, as it will help us improve our services and make sure we give the best experience available.
Kind regards,
sync. team
Brilliant customer service🤗👍
I wanted to say thank you for some really great customer service recently received from Maria and Kimberley The level of support was really appreciated.
Account opened straight away, instantly Bank details received GBP & €, the must important that I appreciate is their fast reply back to all my enquiries, keep the work ongoing because this will become brilliant banking services.
Plus what I loved no atm charges this is great offer from sync to all customers, and will be great if the cash out atm will be increased in the future.
I recommend sync to all my family members and friend's, stay tuned more benefits and surprise coming soon from sync.
You are the best.
10*star's from Cristian Buzan.👍
Once again thanks so much to all sync team for all the great work👌
Reply from sync.
Hi Cristian,
Wow...We were blown away by your positive words, and truly appreciate you taking the time to leave such a wonderful review.
Thank you for your kind words about Maria and Kimberley; we have forwarded your feedback to the team to keep up the amazing work they are doing.
We're extremely happy to hear you are enjoying the app. and the fee free ATM withdrawals. Your comment about increased ATM limits has been well received and has now been forwarded to the product team for consideration. We're in the process of adding some existing new features and services to the app, and looking forward to sharing them with you very soon.
Thanks again for being a loyal customer and sharing your positive experience with us.
Best wishes,
sync. team
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