Synergy internet no good crooks, liers, and thieves. Almost 2 years to the date my husband and I purchased a super box from them we never received the super box and they will not refund our $299 dolla... See more
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I tried to warn everyone about this company that I “worked for” never got paid after working for free for 3 months ! Took money right from my kids mouth ! I’m sorry this happened
I signed up for wired internet service on 12-07-22. The tech never showed up or even called my phone for three different scheduled installs. Customer service said they are checking on installation tea... See more
There were some initial technical challenges getting set up, but the Synergy team was very attentive and helpful and now my internet is up and running. Calvin and Angel were a big help and personable... See more
Company details
Written by the company
Synergy Internet is a fixed wireless broadband Internet service provider (ISP or WISP) operated by Synergy Communications, LLC.
Contact info
30 N Gould Street, 82801, Sheridan, United States
- 855-779-6374
- tickets@synergyinternet.us
- synergyinternet.us
2.1
Poor
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great sounding sales speeches, terrible service
Great sounding sales speeches, horrible in follow through. Did not get the access point I ordered so finally after a month of trying to get the access point I was "provided" a refund for $444. Three months later and many promises from several different individuals contacted by phone, e-mail and trouble tickets the money still has not come back to my account. On top of that, the ISP TV that I also signed up for went offline 6 weeks ago and has never come back. In trying to resolve that issue the service ticket is useless and no information is provided on the status of the service resolution. Now for the past two weeks when trying to contact the company all I get is a recording on their phone line, no voice mail, and I can no longer even access my account online through their web portal as it no longer is active. Not a reputable company. Be forewarned that if you get their service and you ever do have a problem you likely will not get it resolved.
Update Nov. 16. Refund promised for Nov. 11 not seen. Another broken promise. No response to phone calls or e-mails. Terrible company, feel I will never get the refund due unless I take them to court.
October 27, 2021
Unprompted review
Reply from Synergy Internet LLC
Dear Dennis,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to the forefront.
Synergy is still a faily new service. We are always aiming to deliver a great experience, and we are disappointed in ourselves when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen in the future.
As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our commitment to improve the way we serve every customer. Until then, please our sincerest apologies on behalf of everyone on the team. Again, thank you for your feedback!”
Best regards,
Synergy Internet
Equipment stopped working in August
Equipment stopped working in August.
They quickly sent a new SIM card and promised expedited delivery on equipment.
It’s now October 22.
No equipment.
And they took the September and October payment from my account.
No response from phone messages or emails.
Extremely disappointed.
UPDATE NOVEMBER 11, 2021
Despite the friendly, seemingly helpful response posted by Synergy to my review I’ve still yet to receive a refund or even a response to my requests for a refund.
October 22, 2021
Unprompted review
Reply from Synergy Internet LLC
Dear Jeff, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You are correct that some customers expereinced outages in August. However, customers are not routinely disconnected for two months.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again
This is undoublty an uncommon instance and we’ll do better in the future.
We always offer to customers credits for time internet service was not used and if you experienced any type of outage this is available to you. As well, we would like to offer you 1 free month of service in addition to your credits for any issues. We would love to make things right if you give us another chance. Please feel free to reach out to angel@synergyinternet.us with any further comments, concerns, or suggestions you wish to share.
We look forward to resolving your issue,
Synergy Internet
I have gone over 3 weeks without…
I have gone over 3 weeks without internet service and I'm being treated like its no big deal technical issues happen all the time. been calling every day and I get told well not fixed yet maybe tomorrow, no one has any real answers just that they are working on it. I used this company to start my business and I lost my first contract because of the issue a 12,000 6 month contract my very first I was so proud and now I have to start over once I finally get service. I wasn't going to do a review and blast but I cant get through on the phone cause the line always says they are closed and now the customer portal isn't working so I cant check on updates on my service ticket. I like Calvin and one other guy I was talking to they always were very helpful and made me feel like I was an important customer but once I was switched to the female it became very unprofessional, I'm being treated like I'm in the wrong for being upset about my job and the fact I have no service for 3 weeks. I was patient for the first 2 weeks but now I have a right to be mad. I just want the issue to be handled appropriately and not deal with condescending customer service reps because you don't like that I'm mad that I lost my job and been waiting on service for over 3 weeks. where and in what universe is it ok to have technical issues for 3 solid weeks with no end in sight and tell your customer " well technical issues happen" not for 3 weeks they dont!!!
Edited to add I’m at 5 weeks now still no service and still no answers just a “we’re close and we will let you know”
September 17, 2021
Unprompted review
Reply from Synergy Internet LLC
Dear Katy,
I am sorry to learn that you were without service for a long period of time. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate departments. We are prioritizing the issue you're facing with our service, and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed. I appreciate you making us aware of your negative experience. We strive to provide excellent service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Synergy Internet
Service was good until it wasn’t
Service was good until it wasn’t. My internet has been out for over 2 weeks. I keep getting excuse after excuse from customer service. Also, no refund for when I haven’t had service.
September 12, 2021
Unprompted review
Reply from Synergy Internet LLC
Dear Jessica,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Best,
Synergy Internet
This company took my money for nothing
This company took my money, and never provided me with anything. They never reached out to me again. When I asked for a refund, they didn't give it to me. Not to mention charging me an extra $20 to use a credit card in additional to the initial installation charge of $220. They stole $240 from me and have not refunded it.
July 31, 2021
Unprompted review
Reply from Synergy Internet LLC
Dear Customer,
We are so sorry to hear that there were issues that prevented us from providing you with the service you expected.
Synergy is not in the business of stealing money. We are interested in long-term customers who stay with us for years. Unfortunately, company policy clearly states how refunds are provided. For more insight, you can read our refunds policy on our website here: https://www.synergyinternet.us/mt-content/uploads/2021/08/refunds-promotions-and-offer-disclaimers-policy-8122021.pdf
While we strive to be as efficient as possible, hiccups do occur. We cannot legally hold onto your money if you have not received a service. We do have a policy in place regarding how you will receive refunds. We suggest following that policy for a quick return of your funds. Feel free to chat with us Monday through Friday, from 9 am to 4 pm, PST or call us at 855-7-SYNERGY, option 2, to speak with a representative concerning your issue.
We are growing and always looking for ways to improve our service. We appreciate your feedback. Once again, we apologize for any inconvenience this may have caused.
Dead Zone
I was told I could get internet from Synergy however did not work. They use Verizon and Verizon does not work where I live. So I have changed companies. Synergy was quite helpful but unfortunately we live in a "dead zone" and nothing works here. Only the company we had to switch too since they put a dish next door.
June 29, 2021
Unprompted review
Reply from Synergy Internet LLC
Kim, its true. We do use Verizon on our backend and in some places we do not always hit the mark. Our apologies that our services did not meet your needs. Thanks for being our customer, if only for a little while. We are sad to see you go and wish you amazing success!
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