Enquired to ask about a door harness/loom for my vehicle, Nathan responded quickly and managed to confirm they don’t sell door looms only the complete door, but helped me even further by providing me... See more
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Review summary
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Reviews shaping this summary
Amazing service, best service I have received from any organisation for a long time. Helpful honest transparency. Customer online chat perfect. Delivered way before expected. Above and beyond. Made m... See more
I spoke to a lady called Rebecca as I couldn't renew my subscription. She explained about way for me to do it and gave me a step by step guide. Once I managed to sort the payment she confirmed everyth... See more
I bought a bumper for my 2014 Audi A3 8V from Synetiq via Partsgateway. Literally amazing service, I purchased a near perfect bumper based on being 12 years old! Any minor damage was highlighted and... See more
Company details
Written by the company
As the largest UK owned salvage and vehicle recycling company, LKQ SYNETIQ create intelligent solutions for some of the countries’ leading Insurers, company fleets and police forces. LKQ SYNETIQ are trusted to process vehicles through auctions, green parts sales, and recycling processes.
Contact info
LKQ SYNETIQ , DN6 7BD, Doncaster, United Kingdom
- synetiq.co.uk
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Helpful staff
The kind responses I received from Martyn when I inquired about the bidding process.
May 14, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
These people scam you
These people scam you . I bought a 2021 Mercedes c300e with the description only stating ( roof damage ) there
Was a slight scratch on the roof when it arrived. 6 months later and 7 garages it’s been too I got down to the point where the hybrid battery got replaced costing £5000 then the garage rang to say the engine is knocking badly when they eventually got it started so I’m guessing this is going to cost the same amount as the battery . You’ve basically sold me the worst car possible in the world and best thing is it’s worth £18,000 private sale and I already have £19,500 in this car now with the engine sorting . Major loss to me and time will not be using this site again . Absolute joke
May 13, 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for sharing your feedback. We're sorry to hear about your negative experience.
Your concerns regarding the servicing of the vehicles are important to us.
We take all feedback seriously and will investigate these issues further to improve our services.
If you would like to discuss this further or have any additional details you'd like to share, please contact our customer service team directly on autioncomplaints@iaai.co.uk
Caitlin
Caitlin was more then helpful
Driver was running late agter fast got in contact with site whilst still keeping myself in the loop, arranged later collection
May 12, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Caitlin
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
If you can, use someone else
iaa, synetiq, motorhog, god knows what they will be called next week, Auction crashed twice in last couple of months, live chat has not worked for the last week, Iv never seen a company that has such contempt for customers. If you can use someone else
May 7, 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for sharing your feedback. We're sorry to hear about your negative experience.
Your concerns regarding the servicing of the vehicles are important to us.
We take all feedback seriously and will investigate these issues further to improve our services.
If you would like to discuss this further or have any additional details you'd like to share, please contact our customer service team directly on autioncomplaints@iaai.co.uk
Great support from Martyn.
May 9, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Hi martin was very helpful and quick…
Hi martin was very helpful and quick response to my messages we need workers like this
May 9, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Martyn HAS EXCELLENT CUSTOMER CARE
May 9, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Mandy and Martyn
Both Mandy and Martyn were very helpful with sorting some problems I was having with auction and bidding. Very understanding people these 2 are definitely good at what they do.
May 8, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Mandy and Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
The wrong item was delivered poor customer resolution and service
The wrong item was delivered you can't speak to a person on the phone it's all chat bot and unhelpful agents on live chat. Rude response from the chat agent saying they had nothing to apologise for even though they delivered the wrong item which cost £750 - the delivery driver was extremely helpful but I'd recommend avoiding this company they don't resolve issues promptly leave you without the correct part being available stating it's been misplaced and isn't available to be couried to us. We'll be raising a disputed transaction with our credit card company
Ordered a VW AMAROK hardtop canopy and got the base unit instead
Poor customer service from head office would not use again
May 7, 2025
Unprompted review
Reply from LKQ SYNETIQ
Good Morning Deb
Thank you for reaching out and sharing your concerns. I understand your frustration and I’m really sorry to hear about your experience.
Your comments are really concerning to hear and i apologise that the wrong part was sent out to you. Our live agents are there to help and your comments will be forwarded to the manager. If you would like to raise this further please email into complaints@iaai.co.uk and we will certainly look into this further.
Thank you
Kerry
Complaints & Compliance Executive
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Martyn
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Good website Very helpful support
Good website Very helpful support. spoke with martyn and he helped me out very efficiently will recommend.
May 7, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
thank you mandy for your help today…
thank you mandy for your help today fast reply and answered my questions without hesitation.
May 6, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Mandy
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Mandy was very polite and answered all…
Mandy was very polite and answered all my enquiries
May 6, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will pass on your feedback to Mandy
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
I will certainly make sure Jack is aware of the comments left for him
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Lovely support
Lovely support, addressed all my concerns and resolved my issue!
May 2, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Quick response to email and helped with…
Quick response to email and helped with a speedy collection thanks
May 1, 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
If you need any further assistance, please don't hesitate to contact us
Kerry
Complaints & Compliance Executive
Poor customer service …
Ordered a part for collection,3 hour round trip to find no part available. Then organised delivery of replacement. 6 days later when I enquire about delivery time was told order cancelled and refunded 3 days earlier but no communication telling me. Ordering system and communication needs to improve
May 1, 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for sharing your feedback. We're sorry to hear about your negative experience.
We take all feedback seriously and will investigate these issues further to improve our services.
Thank you
Kerry Crockett
Complaints & Compliance Executive
Suspended new account and took money
Instantly suspended my account after I paid £90 for a yearly subscription. When i asked why, they said its because another account in my house (family member) which had a different name and billing information had a suspended account. When I sent numerous emails saying that they have nothing to do with me and asking them to be unsuspended or refunded they refused both options. They are evil thieves who try to extort their users as much as possible.
January 21, 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for sharing your feedback. We're sorry to hear about your negative experience.
We take all feedback seriously and will investigate these issues further to improve our services.
Thank you
Kerry Crockett
Complaints & Compliance Executive
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