T2 Tea Reviews 190

Purchased two fine bone china teapots at great expense. Within a few weeks the lids broke - the knobs sheared off with normal usage. They weren't dropped or subject to poor handling. I have contacted them several times to enquire whether replacement lids are available but they can't be bothered to respond. You purchase from them at your peril. Instead, place an order with a company that cares about its products and its customers.
UPDATE: I have now received a response. It doesn't resolve my issues but at least I got a reply. In fairness, therefore, I have moved the rating to neutral.

Tea arrived later than hoped but just within the promised window (on the last day). Bought as a present so cannot comment on quality, but as a purchaser I have no complaints except that I'd hoped for quicker delivery.

I can see now why T2 has a rating of 2.2 stars.

After ordering and getting a confirmation of purchase, I had to chase 11 days afterwards when I could expect confirmation of shipment.

Then after a failed delivery because my me and my neighbour were not in, I rearranged to pick up at a pick up point shop. Over a week later stuck at the courier's depot, not being able to contact DHL because the robot said my order No. doesn't exist and hang up, I contacted T2. No reply apologising for any inconvenience, just an email saying if I've picked up the parcel as DHL had confirmed it when I had.

After all that, the courier had crushed my package to almost half the size, even with fragile written all over it, when I emailed T2 with the pictures and voicing my disappointment, I got no reply.

I highly recommend not using this brand, they come across egotistical and arrogant company that don't care about you once you've brought their product.

I have always loved T2 and their teaware, my cupboard can attest to that.

Recently I bought discounted tea online, and they sent me tea with a best before date of 2 months (it arrived in January 2022 and best before was March 2022). When I wrote to complain, all they said was that they could sell tea legally that has reached their best before dates, and their best before is just a guide for best quality. Because, I want to buy tea that is not at its best quality.

I think it's pretty sly that they would this to ppl who buy online, who don't get a choice. Their response was I either had to go into the store for an exchange or send it back but I'd have to pay for postage.

I will not be going back to T2 anytime soon, and do not recommend them at all if you run into a problem.

T2 have the absolute worst customer service I have ever experienced, particularly online. It has been several weeks and I still have not received my order, nor any updates. Other Australian retailers have been able to deliver their goods on time, despite a pandemic situation, which is an excuse T2 have been hiding behind. Their responses over e-mail are sarcastic, rude, unhelpful, and non-apologetic. Hell, I've even received international orders that have gotten here faster than T2. With better customer service.

T2 also intentionally filter out any review on their personal website they deem to be negative, so you are likely to only see shining, positive reviews online. They have rejected my online reviews several times before when I have had issues with their product(s) and have tried to leave an honest review. They delete anything "negative" to protect their image. This is illegal for companies to intentionally filter out reviews to manipulate their image.

The tea products T2 sell are at best, very average. Most are far below. They win no established tea awards. The only reason people go to T2 is because it is convenient. There is no other major competition so as consumers, we don't really have much else to choose from. They also fill their taste-test teas with sugar and 8x as much tea as it says is required on the box so that they can sell people their products, despite not being an accurate taste test. When you buy their actual products, be prepared to be disappointed. They are overpriced given the poor quality of tea.

Their teawares are also grossly overpriced for the cheap quality that they are. Don't be fooled by their "Fine China" labelling. There are no regulations here for companies to be honest about how much bone content is in their wares, and given where T2 have their products made, this would be the cheapest and lowest percentage of bone in their products. Companies can technically put as low as 2% bone into their wares, and still market it as a high quality good. T2's products have an almost grey-ish tinge to them, indicating poor quality China. But yet, they are still happy (and arrogant enough) to charge customers Royal Albert prices for their far inferior products.

T2 is the absolute worst tea store with some of the most abhorrent customer service around. I will not miss them if they go broke one day. They do not deserve to be around.

Earl Grey being my favourite tea, I was very excited when given The T2 French Earl Grey as I have not been able to travel to France the last two years due to Covid. But what a disappointment, the tastes do not match up they clash. I also don't know why naming it French Earl Grey and then add mango or rose petals. I can hardly wait to travel to France to buy my Earl Grey at Mariage Frères they make the best Earl grey.
I have been happy with other T2 teas but not this one.

T2 was dishonest about shipping fees, they said my order included the fees, but in the end they did not. In addition, when I asked them about the shipment, they told me that the DHL invoice was spam, and to disregard it. However, I found out later that it was not spam and that T2 LIED AGAIN. With such a poor system of ethics, I will NEVER shop here again and I will inform my followers of this terrible experience.

My first experience with T2 was a purchase in NY many years ago and I loved the tea (still do). I must say, after 4 online transactions with this company I can truly say the company is totally TERRIBLE. Trying to get some idea of delivery time or tracking information is extremely frustrating and a total waste of time. My only comfort is that when I look at other customer reviews I can see that their delivery performance is consistent…TERRIBLE!!!

Nice products. However, awful delivery service. Their delivery service is honestly so horrendously disorganised and uncoordinated from the central portal. They could not even find an address in the middle of London to deliver a product. Took 8 weeks of promises and attempted delivery to the middle of London, to find that they had not tried at all. My suggestion is to buy their product off amazon, it will get to whoever it needs to get to more swiftly!

3 stars as the tea is lovely but I’m Writing my review here as T2 moderated my review on the gift wrap item and deleted it from their site.
I ordered multiple items as a gift for my father as we use to live in Australia and missed T2 tea. I opted for the £3 extra for a T2 gift box stated on the website as “receive your gifts in an iconic T2 festive gift box lined with tissue paper. For your peace of mind” along with a gift note, signing in to place my order it came up saying this was free as I was a member. I thought fair enough, I was more then happy to pay for the gift box as it was a special present but it’s taken it off automatically and delivery cost was a high £5 so knocked a bit off that.
My items were delivered slung in a brown packing box with a bit of tissue paper, no gift box or padding or gift note in the box. I contacted the customer service team about this who took over a week to reply, blamed the warehouse and offering me a laughable 10% off a future order. I replied saying no thank you as it’s not an answer to my problem and I can’t trust them to order again to use it, also in the time taken for them to reply I had purchased another gift box and gifted the items to my father.
Another week past by (2 weeks after my delivery) and I had another reply saying they couldn’t send me a gift box because they didn’t actually
have them in the warehouse and if I wanted one I’d have to travel 2 hours to the nearest shop and get one. Not really reasonable when they are advertising something they can not deliver.
It’s a real shame as I enjoyed T2 teas in Australia and only recently realised they delivered here in the UK, if the experience had been better I’d be buying a lot more.

Absolutely loving the Advent Calendar, not a flavour I haven't liked so far and the presentation of it is just beautiful!
I went in store to purchase it last month and had a great experience with the team helping me find what I wanted.

Awful customer service with faulty teapot.
I bought a glass teapot and found from the first use that the boiling water would leak out as you poured it, which is not ideal. I then went on to request a refund/return but then found I got 'tips' on how to use it, photo and then video evidence of me using it, resulting in them still claiming it does work if the 'seal is pulled out' which it never did OR 'that's how it works' which again, is not what I wanted - a teapot that doesn't spill boiling water. Finally, I gave up and wasn't worth my time to try and get them to refund a £25 teapot so I instead spent less time writing this review of my experience to help warn others interesting in T2 products/services.

As someone fortunate enough to have great friends that understand me I was originally ecstatic to receive a gift box from T2 a little ahead of my birthday. When, on the morning of my birthday I received an e-giftcard it was an added bonus (I thought). Apparently not. After going online to order I found that although nz based I was always automatically sent to the Australian website. Minor irritation, but a sign of things to come. I went through finding things to put in my cart only to discover that items that were delivered as part of my gift were only click and collect when I ordered them. No suggestion as to why. When I reached the check out I was further disappointed to discover that multiple items in my basket were unavailable and putting them on a wishlist became an excercise in frustration as the page randomly refreshed resulting in hitting the wrong part of the screen. So far, so minor petty frustration. Wondering why I was able to add unavailable goods to my cart in the first place I repeatedly changed the store I wanted to collect from only to learn that these goods were apparently completely unavailable in nz... Given the almost an hour I had wasted I filled out a feedback form describing my frustration. After nearly a month I have heard nothing back. Today I did the hour drive to my nearest branch hoping that the in store experience would be more customer friendly. Alas this was not to be. When I commented to the only staff member present (a fairly young woman) how I felt that bad online experiences and poor head office response was such a let down to staff on the front line, I had it made quite clear to me that she could not comprehend what my previous negative experience with the company she represented had to do with her, or why she should have to listen to any of a customer's frustration. Please understand that having started in hospitality and retail almost 30 years ago I do not shout at people serving me, neither to I insult or make accusations against staff because of something someone else is responsible for. I simply wanted the reassurance that my instore experience would be better. According to this young woman (who was not wearing a name badge and can best be described as pale since she was, of necessity, wearing a mask) it was in fact me who was required to be desperately sympathetic to the company in the time of covid. Apparently it was my responsibility as a customer to make allowances for the people being paid, not their responsibility to offer a good experience to the people whose purchases keep them in business. After choosing my items to a value slightly above that of the gift card I paid the additional with a signature required card. She did not ask me to sign. Having held my first retail management position at the age of 20 I can honestly say I would not employ anyone who feels that they are doing the customer a favor by merely turning up. If you cannot offer a good customer service experience find a new line of work. I have found a resolution that works for me in respect of this company. I shall never darken their doors again!

I have purchased tea cups set, however wanted to cancel it. There were delays in reply for my emails. After a week finally got the response, the customer service offered even to cover the cost of return in apology for the delay.

Super slowly shipping time, its been six days since I placed the order. When TF are you going to ship them ?

Can't fault T2 as a company, I shop with them instore a couple of times a year, but since COVID-19 I have taken to online shopping with them instead.

T2 Cold Brew Tisanes:
I recently purchased Peach Berry, Mango Mint & Citrus Zing for £6 a box, which I have to say is overpriced, but as I always love T2 products I thought it's worth a try.

Unlike other big name tea brands' cold brews, these appear to be single use - you pop a teabag in a bottle/glass/mug & let it steep for 5 minutes, then drink it, so if you're anything like me you'll get through anything upto 6 bags a day & that makes for an expensive drink, whereas the other brands I buy you can leave the bag soak & just keep topping the receptacle up until the flavour runs out, they also cost at least 50% less than these T2 cold brews.

Regarding the flavour, my favourite is Mango Mint, it's refreshing in the hot weather, the other 2 flavours are a bit something & nothing - they're pleasant enough, but not £6 a box pleasant.

Would I buy them again at full price - nope.

Would I recommend them to other people - nope, they're too expensive for such underwhelming flavours.

How do they compare with T2's hot teas - underwhelming & disappointing, as I know just what T2 are capable of producing, hence why I took the chance & tried them.

I tried T2 as was recommended to me by a friend and was really impressed. Lovely refreshing peppermint tea and smooth delivery!

I have ordered tea from T2 on 25 May and they were supposed to tell me in 3 hours that my order is ready for collection.
I have not heard back from them for 36 hours, so I had to call the strore and they had no record of my order!!! I had to go to the store to purchase those items (as it was a gift for a friend who was leaving London). I then emailed the system to refund my money since I paid for them at the store.
I am yet to hear back from them. They charged my account and never delivered the order.

Their service is unacceptable. The fact that I had to follow up with the store since I didn't hear back from them and that they didn't have any record of my order.

Please don't manage orders online if you can't handle the volume of orders so we are clear going to store is the only option.
and please give me my money back for an order you charged me for and never delivered!!! That's appauling ....

Excellent service from Maddi and T2.
Our order didn't go through because of a computer glitch on T2's end. Within 24 hours, Maddi had our order sorted and unexpectedly but very kindly refunded us the full amount that was spent for our items.
Very impressed and would highly recommend.
A big thank you to Maddi and the T2 team!

I purchased the Green Rose loose leaf tea and a white tin from T2 Emporium less than a year ago when my usual tea store was closed due to COVID. I’m not a huge fan of T2 because I find their tea to be overpriced and low quality with too much artificial flavouring. I currently have 12 tins of tea from other stores so I alternate a lot. I hadn’t had the Green Rose in a while as I find it too sweet, but today when I opened the tin I noticed a kind of cobweb layer around the inside of the tin and on the tea. In all my years of drinking loose leaf tea stored in airtight tins have I ever come across this. I thought it might’ve been mould but the tea was not clumped together at the bottom so this was not a moisture problem. I showed my partner and he said yep they’re cobwebs. I checked the rest of my collection and it’s the only tin with cobwebs. I was horrified. I'm not sure how anything could get into an airtight tin, which leads me to believe that something had laid eggs on the tea leaves before they were packaged?! This is a huge reflection of T2’s poor quality control and manufacturing processes. I will never buy anything from T2 again, and I strongly recommend everyone buy their tea elsewhere or from small independent tea stores online where you’ll find a much wider selection of much higher quality tea for the same price if not cheaper. Yuck!